Fox Grove Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We will contact this resident and make the requested repairs as quickly as possible

I have contacted the complainant and she said the repair has been made to her satisfaction In the future, we will diligently respond to these complaints

I have had a tenant use my outside outlet twice due to their electricity being turned offI have contacted and showed the leasing office to where I stay and still nothing has been doneI went to talk with a *** *** and I did receive a phone cal from *** *** the next day, he stated to me that he was going to figure out somethingBut I have yet to receive a call it's been a month now I have contacted office and still no responseHelp

I have been a resident (at locations) with Fox Grove Management since April On June 25, 2017, I returned home to find that my dishwasher had overflowedThe floorboards were badly buckled and there was water puddled on the floor from the dishwasher all the way to the opposite side of my apartmentThe following day, I presented (in-person) to Fox Grove's office to give notice of the problemAt which time, I was instructed to call the office and submit a work order for the problem to be repaired by the maintenance staffI informed them that this was something that needed to be repaired by contractorsI was, then, informed that it is the company's protocol that the maintenance staff investigate repair issues prior to the use of contractors I understood and complied
On June 27, 2017, Javon (maintenance) presented to my home, looked at the damage, determined that this was, indeed, a job for contractors, and informed me that I would be contacted to ensure access to my home o

Our response letter is attached.  We intend to fully satisfy our customer's complaint.  I have talked with the customer and advised her of the actions we have taken to this point.  I can be reached at:[redacted]Fox Grove Management[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have contacted the complainant and she said the repair has been made to her satisfaction.  In the future, we will diligently respond to these complaints.

We will contact this resident and make the requested repairs as quickly as possible.