Customer offered to help our driver unload because the hired labor to help was running late and the customer wanted them to hurry to unload. The driver did not ask anyone to help him unload. The destination agent is responsible for providing quality labor to us , so we have little control as to...
how that person may smell, look or be on time. They do not work for Fox Hollow Movers and those conditions have been reported to the destination agent. If there is a claim for any damage the customer will need to contact our office for a claim form, fill it out and submit the claim for review.
I have reviewed the response made by the business in reference to complaint ID [redacted]. But when our sofas arrived to our house they were not even in boxes.
Regards,
[redacted]
Fox Hollow Movers were absolutely professional the entire time during my move. Our belongings were well taken care of and the staff was always polite and helpful. They were the most positive part of my move. They truly made it a better experience. I cannot thank them enough!
We do not find any serious issues with this move that are sometimes associated with any move. The driver started to unload while waiting for his labor to help. The customer did not need to help with any of the work for this move. No agreement ( verbally or written) for compensation was agreed to. We always make arrangements with the local [redacted] agencies for help to unload as required by our van lines. As far as the how the items were handed is a concern. We would need to help with the filing a claim for any damages if any have truly happened. Any person has the right to make themselves heard on social media but should we determine that if any legal slandering statements are made we will take immediate action. Threats for retaliation are not acceptable for results and can lead to a more serious problem.
Customer offered to help our driver unload because the hired labor to help was running late and the customer wanted them to hurry to unload. The driver did not ask anyone to help him unload. The destination agent is responsible for providing quality labor to us , so we have little control as to...
how that person may smell, look or be on time. They do not work for Fox Hollow Movers and those conditions have been reported to the destination agent. If there is a claim for any damage the customer will need to contact our office for a claim form, fill it out and submit the claim for review.
I have reviewed the response made by the business in reference to complaint ID [redacted]. But when our sofas arrived to our house they were not even in boxes.
Regards,
[redacted]
Fox Hollow Movers were absolutely professional the entire time during my move. Our belongings were well taken care of and the staff was always polite and helpful. They were the most positive part of my move. They truly made it a better experience. I cannot thank them enough!
We do not find any serious issues with this move that are sometimes associated with any move. The driver started to unload while waiting for his labor to help. The customer did not need to help with any of the work for this move. No agreement ( verbally or written) for compensation was agreed to. We always make arrangements with the local [redacted] agencies for help to unload as required by our van lines. As far as the how the items were handed is a concern. We would need to help with the filing a claim for any damages if any have truly happened. Any person has the right to make themselves heard on social media but should we determine that if any legal slandering statements are made we will take immediate action. Threats for retaliation are not acceptable for results and can lead to a more serious problem.