We purchased three queen bed sets, three frames and three mattress protectors. The overall experience was less than what I would call ideal, in fact we are no longer real fans of theirs as we started out being. We visited the showroom twice as we scoped out the competition and learned about the products. We met with Trina who was knowledgeable and cooperative, and who ultimately sold us on their product. On the final visit to place our order, John was our sales rep. While not as knowledgeable or personable as Trina, he was receptive to a price adjustment I proposed on two of the bed sets, so we agreed and he proceeded to write up our order. It wasn't until later at home when I examined the details (items purchased were listed but no prices assigned) that I began to question his math. A subsequent phone call to Trina revealed (1) John did not give us the full discount we agreed to and (2) he charged us full price for the one frame we originally ordered, not telling us they were half price with a bed set purchase. Ultimately, we ordered two more frames and Trina eventually offered to include them at no additional charge to help adjust for the shortage on the discount we should have received. Case closed... almost. The last chapter deals with Fox's delivery. On our assigned day, we called for an approximate delivery window. Between 11am and 3pm. Good. 2:55pm, nothing showing. A subsequent call ended up with a rather rude conversation in which the Fox rep (not sure who it was) said we should never have been given a delivery window, they don't do that. There's more to this exchange than we need get into, but the bottom line is it appears Fox Mattress expects its customers to spend their entire day at home, waiting for the delivery truck. Guess our time isn't worth much in their eyes.
We purchased three queen bed sets, three frames and three mattress protectors. The overall experience was less than what I would call ideal, in fact we are no longer real fans of theirs as we started out being. We visited the showroom twice as we scoped out the competition and learned about the products. We met with Trina who was knowledgeable and cooperative, and who ultimately sold us on their product. On the final visit to place our order, John was our sales rep. While not as knowledgeable or personable as Trina, he was receptive to a price adjustment I proposed on two of the bed sets, so we agreed and he proceeded to write up our order. It wasn't until later at home when I examined the details (items purchased were listed but no prices assigned) that I began to question his math. A subsequent phone call to Trina revealed (1) John did not give us the full discount we agreed to and (2) he charged us full price for the one frame we originally ordered, not telling us they were half price with a bed set purchase. Ultimately, we ordered two more frames and Trina eventually offered to include them at no additional charge to help adjust for the shortage on the discount we should have received. Case closed... almost. The last chapter deals with Fox's delivery. On our assigned day, we called for an approximate delivery window. Between 11am and 3pm. Good. 2:55pm, nothing showing. A subsequent call ended up with a rather rude conversation in which the Fox rep (not sure who it was) said we should never have been given a delivery window, they don't do that. There's more to this exchange than we need get into, but the bottom line is it appears Fox Mattress expects its customers to spend their entire day at home, waiting for the delivery truck. Guess our time isn't worth much in their eyes.