Fox Motors Inc.

This customer has been impatient and had a bad attitude from day 1. She used profane language in the dealership, in public. Hard tags and registration were issued to the vehicle within the day time frame from purchasing the vehicle.Thank you*** ***
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The customer contacted Revdex.com. This has been resolved by the business. The vehicle has been returned and the paperwork has been completed correctly.

The customer, [redacted], purchased a vehicle from me on February 10, 2016. This complaint addresses two different issues. The first issue states there was warranty on the vehicle. The car was sold "AS IS" as this is a used car dealer ship. No warranty Was added to the deal. If warranty would...

have been requested, we could have provided it. We encourage all customers to test drive the desired vehicle before making a final decision. The customer was extremely satisfied with the vehicle at the time of the purchase. The second part of this complaint addresses the fact that we hadn't reported any of the payments to any of the Credit Bureaus. The deal was In-Housed due to the customer having very poor 'credit and not being able to get her approved with a finance company. The customer was very thankful that we could help her out In some way. She understood that it would be a similar program as Buy Here Pay Here, and that because we are not a finance company, we would not be able to report any of her payments to any of the Credit Bureaus. After a few months, the customer contacted me and stated she was no longer able to afford her agreed upon payment The customer voluntarily brought the car back to me and turned it in . Her desired settlement would be a refund or her car back, which we are unable to do because not only did she sign documentation acknowledging she understood her money was nonrefundable, but she also turned the car back in due to not being able to afford the payments any longer. Please feel free to contact me with any questions.

[redacted] called from the business he stated that the issue that is going on is a mistake that was made by [redacted]. When the issue was brought to his attention he attempted to contact [redacted] to try and get the issue resolved but since he doesn't own the vehicle [redacted] will not talk to him about the vehicle. Mr....

[redacted] stated he faxed over documents to Mr. [redacted] showing that they have the correct information that was sent over to [redacted]. Mr. [redacted] needs to reach out to [redacted] to have this information corrected through them.

This customer has been impatient and had a bad attitude from day 1.  She used profane language in the dealership, in public.  Hard tags and registration were issued to the vehicle within the 30 day time frame from purchasing the vehicle.Thank you[redacted]...

[redacted]

The business reached out to Revdex.com to provide documentation regarding this purchase. This vehicle was sold As-Is and the customer was made aware of that at the time of the purchase.

Review: I Purchased A Used Car From There Dealership On July 14, 2016, And 2 Days Later The Engine Light Cut On Also With The AirBag Sensor And The Next Following Day The Car Wouldn't Start. So I Called The Dealership And Explained The Problem And He Said Whatever Is Going On With The Car Is My Fault And I Didn't Have The Car Longer Than A Week. And He Gave Me A 30 Day Warranty For The Engine And Transmission And Is Not Trying To Abide By ItDesired Settlement: I Just Want A Refund For The Vehicle And I Will Take My Business Elsewhere

Business

Response:

The business reached out to Revdex.com to provide documentation regarding this purchase. This vehicle was sold As-Is and the customer was made aware of that at the time of the purchase.

Review: I have been nice to the owner in the beginning but every time he said he was going to take care of the repairs or tags he never do it or tell me to call back. I have to keep calling and calling to the point I had to go off on him. I purchased the vehicle in the beginning of August and he just called DMV yesterday to get the tags and the tags on the car is running out in a few days. He doesn't know how to conduct business. I'm very dissatisfied with the whole service I received from Fox Motors. My advice to the owner is if you don't won't the customer to go off on him then he needs to do what he said he is going to do!

Business

Response:

This customer has been impatient and had a bad attitude from day 1. She used profane language in the dealership, in public. Hard tags and registration were issued to the vehicle within the 30 day time frame from purchasing the vehicle.Thank you[redacted]