Fox Pest Control

Fox Pest Control, Rodney gave a good service to us and I do recommend to my friends to use their service, he cleaned all the windows from outside for spider webs and spray all the house inside out very nicely.

Khalid Ameen

Thank you for letting us know of this customer's concerns regarding his service experience. We regret that our sales representative was mistaken when he told the customer that we could treat his rose bushes for pests. Because the customer was misinformed, we have issued him a full refund. This...

amount totals $469.05. We apologize to the customer and are sorry that he experienced this frustration. The representative who originally helped him begin service has also received correction and clarification on what services we can and cannot perform. We hope the customer is satisfied with our actions to make things right with him.  Please let us know if there is anything else we can do for this customer. Thank you.Sincerely,[redacted]s, Customer Satisfaction Manager

Thank you for informing us of [redacted] concerns regarding her service. We would love to work with you in order to make sure this situation is resolved to Christel’s full satisfaction. I have also relayed [redacted] message to our Branch Administrator, Kathryn. She oversees all accounts and will...

make sure that any adjustments to [redacted] account get taken care of accurately and speedily.We regret that [redacted] has felt disappointed and unclear about her services. I would like to clarify her service schedule and billing process in order to address [redacted] current concerns and hopefully prevent any future misunderstandings.As [redacted] described, her services were scheduled to take place in Sept, Oct, Jan, Apr and July. The September service was $150 and each of the other scheduled services was to be $140. When [redacted] called to schedule her October service, we were short-staffed, and this led to [redacted] having to wait much longer for service than is typical. We greatly regretted this wait time, and take full responsibility for it. Because [redacted] was required to wait longer for her service, we discounted the service from $140 down to $90.[redacted] next service is scheduled for this month, January, as described. Her card was charged on January 3rd to pay for this month’s upcoming service. We refer to this billing system as a Prepay. This is described on each customer’s service agreement, and most of our customer’s prefer it because it serves as a reminder of when they can expect service. However, we realize that this method may not be preferred by everyone, so we do have other billing options available. I would greatly encouraged [redacted] to contact our office and speak to kathryn about the various options so she can choose the one she feels would be the best fit for her situation. I hope this explanation offers additional transparency into our business practices and resolves Christel’s concerns. We have enjoyed working with her and hope to do so for many years to come. I highly encourage [redacted] to contact Kathryn at ([redacted]) [redacted] so we can adjust her billing preferences and make any other necessary improvements in her service. [redacted] may also reach me directly by calling 800-576-4064 and asking for Michael [redacted], Customer Satisfaction Manager.Thank you and Best Regards,Michael [redacted]

I have received service from Fox Pest control for the past six months or so and they have done great so far. I requested for a technician to come back recently to spray my bedroom as I found a bug in it and they accommodated my request no questions asked. Eric was very professional and pleasant to work with. I am satisfied with the service provided.

Good morning, M[redacted] I apologize that the experience seemed to be so frustrating with us. I know that I personally had fielded your phone call and tried to help come up with a solution to the situation. Our system does send out automated phone calls, and when I had spoken to you, you...

informed me that your phone had no notifications of the call. So as a compromise, we did remove your number from that system, and would call you manually for your future services so we can ensure a phone call has been sent. We also had agreed that we would adjust the way our treatments were done at your home. The majority of servicing is outside, with the interior included on an as needed basis. Normally when we go to the property and are unable to do an interior service, the customer can call and make an appointment for the interior (which is never an additional charge) When I last spoke with you on 9/20/16 you were unable to make that appointment with me, and that you were going to have to call back to schedule that. However, we had not heard back from you until this message. Your account had been updated very specifically that we will no longer service your home without speaking to you first.  I will be fulfilling your request and refunding the amount requested, and cancelling the contract for you. I apologize for the misunderstanding of the contract, and wish we would have been given the opportunity to fulfill our agreement of services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have been using the services of Fox Pest Control since May 2016. They were very knowledgeable about insects and the products needed to get rid of them. They were very controlled in dispensing their product in and around my home.
I have no problem with recommending them to friends and family. As of this date, September 19, 2016, I have not seen any unwanted insect at my home. They seem to do their best to assure you of the safety and power of their product . Their customer service contacts have been friendly and pleasant to work with when called upon.please give them a try.


Sincerely,
Leland R[redacted]

This customer is not in [redacted], they are out on the [redacted]. He wanted us to come and do a a service for him without anyone home. Our manager told him we did not want to send someone to go into the home without the customer there. We gave a great deal on the service the customer signed up for,...

but if he is upset we will of course refund him. Our manager is calling to to speak with the customer to resolve and make sure the customer is refunded and satisfied.

Thank you for alerting us of Hula's concerns regarding her services. We regret the apparent miscommunication and have been in contact with Hula to discuss her concerns...

and provide much-needed clarification. We are happy to report that we have been able to clear up these misunderstandings to Hula's satisfaction. We regret any unclear communication on our part. It is always our goal to establish clear expectations with our customers and operate with complete transparency. We are grateful to Hula for expressing her concerns so we can see where additional clarification and improved communication is needed. 
Thank you and Best Regards.
[redacted], Customer Satisfaction Manager

Thank you for alerting us of Hula's concerns regarding her services. We regret the apparent miscommunication and have been in contact with Hula to discuss her concerns and provide much-needed clarification. We are happy to report that we have been able to clear up these misunderstandings to Hula's...

satisfaction. We regret any unclear communication on our part. It is always our goal to establish clear expectations with our customers and operate with complete transparency. We are grateful to Hula for expressing her concerns so we can see where additional clarification and improved communication is needed. Thank you and Best Regards.[redacted], Customer Satisfaction Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern, In response to complaint#[redacted] that was made by [redacted], We have made numerous attempts to respond to the person in charge of the case and haven't been able to get a hold of anyone. As a company we handled things with this customer in house and got everything resolved...

with him. I called [redacted] on July 15, 2015 and after talking to him and hearing everything we not only refunded his card for the cancellation fee of $150 but also for the last service that we rendered on his property for $129. The customer was happy with this result and agreed to go on his way and we go on ours. At that time he said he had posted a complaint to the Revdex.com as well as on Google. He told me that he would take them both down in result of me calling him back and working things out. If you have any questions or concerns feel free to contact me.                                         ...⇄ Thank you,                                         ...⇄ [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].   There's a lot that was left out in their response but as they have refunded me the cancellation fee, I've decided that the resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There can't be a service scheduled in January because I haven't schedule anything. I also received a voice message from Kathryn a week ago indicating I'm scheduled for January 19th. As previously mentioned, I'm not sure how that could be since I haven't spoken to anyone since October. At this point, I'd just like a refund of the $140 charged to my card this month. I don't wish to receive any further treatments or services. Thank you.
Sincerely,
[redacted] Griffin

Revdex.com,I appreciate your letting me know about this situation so that I was aware and could reach out to the customer myself. Having spoken with [redacted] over the phone we were able to understand each other and she was very patient and polite with me as she explained what had...

happened.We are moving forward now on good terms and I expect everything to be good in the future. At Fox, we are happy to work with [redacted] to ensure she is satisfied.Please let me know if there is anything else we can do to make sure everyone is happy with the outcome.Michael S[redacted]###-###-####

I just wanted Fox Pest Control of Connecticut to know that your technician, Fitzgerald Giusti,
solved my mouse problem in a very professional, knowledgeable, and efficient manner.
I am so relieved to have my home free of this issue and thank you so much for sending Fitzgerald to our home!

Lois Cody

Review: In feb 2015 the company allegedly inspected the outside of my home for pests. I had already asked them to notify me before they were coming which they didn't do , we were away when they came due to a snowstorm that saturday they supposedly came Monday however when we returned tues there was not a footprint on my driveway and it was impossible for them to inspect the backyard because the gate was blocked with all of the snow. I called and spoke to [redacted] 4 times and each time she said a supervisor would call me back . Finally in April a new manager called me back who was not even there when they supposedly inspected my home. He was disrespectful and unprofessional and we didn't come to any agreement...Desired Settlement: To discontinue our contract and void the charges because they didn't provide the service .

Business

Response:

This customer is not in [redacted], they are out on the [redacted]. He wanted us to come and do a a service for him without anyone home. Our manager told him we did not want to send someone to go into the home without the customer there. We gave a great deal on the service the customer signed up for, but if he is upset we will of course refund him. Our manager is calling to to speak with the customer to resolve and make sure the customer is refunded and satisfied.

Review: The web site http://foxpest-newyork.com/ relays the following regarding same day service:

"We pride ourselves on providing same day service and free inspections. The last thing you want to do when you have a pest issue is to wait a few days for the exterminator to show up. Call us and we'll be out to your home or business today"

I had a bee hive that I needed help with. The technician was good, convinced me to sign on and cancel my current service because the price was better and FOX service was good. He said they would come in a day or two. I told him that if I cancelled service, it would be because of the response time.

I had a moth problem very shortly after I signed on. When I called for service, I was told they would visit in 5 days.

I relayed 5 days was unacceptable.

The revised response was 2 days.

I accepted 2 days.

The technicians never showed up. Not only did they not show up, they never called - despite the fact that I had called asking where they were.

The next day I was told some sob story about the person who answered phones being fired, and technicians being new. Not my problem. I was unhappy with the service and asked to have someone visit right away.

When the response was to have someone visit in another 3 days, I explained that I had it, and demanded my service be cancelled.

I was informed of a $75 cancellation fee. I explained if they charged me a cancellation fee after accepting a full payment for the quarter previously, I would inform Revdex.com - as I felt strongly that this was a bad decision on their part to charge me anything after being so inept at one important part of their core value proposition:

"The last thing you want to do when you have a pest issue is to wait a few days for the exterminator to show up. Call us and we'll be out to your home or business today"

It's just not true for FOX Pest Control.Desired Settlement: They have a responsibility to REFUND. They are obviously not prepared to service my area and should stop trying.

I have paid in two payments:

4/** - Quarterly service payment - $135.78

5/** - Cancellation - $75

Full refund = $210,78

Thank you.

Business

Response:

This customer is not in [redacted], they are out on the [redacted]. He wanted us to come and do a a service for him without anyone home. Our manager told him we did not want to send someone to go into the home without the customer there. We gave a great deal on the service the customer signed up for, but if he is upset we will of course refund him. Our manager is calling to to speak with the customer to resolve and make sure the customer is refunded and satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. There's a lot that was left out in their response but as they have refunded me the cancellation fee, I've decided that the resolution is satisfactory to me.

Sincerely,

Fox pest control has been very responsive in helping us solve a major ant problem that has plagued us for 3 years