Fox Racing

I ordered a v2 helmet, vue dusc googles, blackout jersey, and dirtpaw gloves. Over $400 worth of items on April 30th. Was checking order status till May 6th 2020. E-mailed customer service e-mail asking about order status. Got no reply. Decided to cancel order on May 8th 2020. To got with another vendor who has same gear available. Tried calling all customer service numbers all were closed or lead to no one. E-mailed customer service address on May 8th 2020 to cancel order. Got reply that request was updated. So I ordered gear from Dennis Kirk who got it to me within that week. Fast forward to May 18th 2020 got an e-mail about ship confirmation from another foxracing e-mail that said to e-mail *** Which as an Networking and Security professional. Seemed suspicious to me. 1. I had cancelled the order at the e-mail the website gives. 2. It was over two weeks after I had cancelled the order. Well just out of curiosity checked the tracking number the package was moving. Then checked my bank account. Money was withdrawn from my account by Fox after cancelling my order. E-mailed both customer service e-mail that were provided. Called any customer service number I could find on website. No response and cant talk to a person. This is ridiculous for a company as big as they are to be like this. I called Dennis Kirks number because the wrong lens was sent with Vue dusc googles. Within minutes the same day I received package. I had talked to a person and had the right lens on its way to me. I received that before fox even shipped the items. All I want is my money back. Its ridiculous that you should have to watch your account weeks after cancelling an order to have your bank account drained by a company that obviously doesn't care about getting in contact with its customers. I started out super excited about Fox racing now this has destroyed any faith I had in them as a company and how they treat or stand behind the customer.

I placed two orders over two weeks ago from their website and have yet to receive the ordered items or any emails providing an update on the order. There is no one answering the customer service phone listed on their website due to Covid, and there is no response to the emails to their customer service address. There are multiple complaints from people in this same situation on their facebook official page. There is no response there either.

If they are closed due to Covid, they should not be collecting orders on their website.

I purchased some motocross pants from ***.com on 4/28/20. The website states that orders will be shipped within 3 business days and I have yet to get a confirmation of shipment one week later. When you try to call the phone number listed in the email It directs you to a voicemail that says to email support or to use their live chat feature on the website. I have sent three emails with no response and the live chat always says that no one is available. I only ordered directly from Fox because I wanted to get these pants ASAP and I thought Fox would be able to deliver that. It looks like I was wrong.

Placed order, received partial order. I was missing a pair of gloves even though they were on the packing list. I have tried emailing and calling several times. NO RESPONSE!

Back on 12/4/19 I purchased a *** Fox Performance Series 2.0 TS Steering Stabilizer. This is from *** motorsports. I recieved my product and had it installed on my truck. After a week or so I heard an odd vibrating/squeak every time I turned the wheel. I contacted stage 3 and they said it was a warranty concern, and to contact fox service direct.

I did so, and they had me remove it from my truck, which for safety reasons, pulling heavy loads for my business, put my truck out of service. I paid to have it sent to their service location to be analyzed for issues which I sent on 1/29/20.
On 2/13 I recieved this email:

We have performed our evaluation and have found multiple issues with the TS stabilizer that makes it not cost effective to repair. We have a few options for you;
1. Send out a replacement 985-02-132 (ETA Mid-March)
2. Send out a replacement 983-02-143 with a small upgrade cost $150
Please let us know how to proceed.

First off, as a customer/and business owner who uses my truck daily, it was over 2 weeks that my truck sat out of service before I recieved an answer.
Secondly, the only options were to keep my truck out of service for a month and a half until they caught up on manufacturing????!!!
OR
I pay for an upgraded product $150 more than my original $250 purchase. Just to get my truck back in operation?!!!!
SERIOSULY!

I agreed to upgrade and on 2/13 to upgrade as I called and talked with Fernando and he said those WERE MY ONLY OPTIONS! I used a card for the purchase but later found that that card had decline as there had been a fraudulent charge found on it. I called on 2/14 to use a different card, the order processed and I was charged and was told I would recieve it on 2/18.
Now on 2/21 I called to check the status (1 week later) and found that there was a hold up in shipping and if I wanted it expedited I (the customer) would have to pay for that upgrade shipping. Unbelievable!!!!