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Fox Towing

8701 N Gilmore Rd, West Chester, Ohio, United States, 45014-2105

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Tow truck company was dispatched by *** police department after a vehicle ran off the road and hit my pull behind trailer which sustained heavy damage. Andrew (508) was the tow truck driver. Andrew denied my AAA card for services, charged for two tows, a bag of dryzall and clean up caused by the other car's smashed radiator. I was told by the at fault driver they were charged $150 and I was charged $267.50.

Fox Towing Response • Jul 16, 2020

Tammy:
We are not a AAA tow company, so therefore we can not honor that request. I have include a copy of the bill. This was not a simple tow and go, this was a recovery, so pricing is different. If the Officer asked us the use floor dry, then we add it to the bill. We do not determine who is at fault. Mr. states it was the other party fault, he should be fully compensated for all of his loses. If Mr. did not submit the invoice to the other partys insurance company, then I would advise him to do so before he settles his claim. $225.00 is a fair price for the service performed.
Best Regards,

Garry A Baker, President

Customer Response • Jul 16, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Simply attaching the receipt only reaffirms my complaint. I did not see any questions for clarification or offers for restitution in the attachment. In addition, I will be contacting AAA to report them for their breach of contract with AAA as well.Any additional help on the matter is appreciated.

Regards

Had to have my vehicle transported from my house to car dealership for service. Fox showed up 30 minutes after they took my call and took care of getting the car to the dealer and dropped off with no issues. Hope not to need their service again but if I do they'll be my first call.

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Address: 8701 N Gilmore Rd, West Chester, Ohio, United States, 45014-2105

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