Initial Business Response /* (1000, 25, 2015/12/07) */
December 7, 2015
[redacted] of [redacted]
Complaint Activity Report Case # XXXXXX
RE: Jacobs,Melanie
To Whom It May Concern,
This letter is in response to the notification of complaint we received dated November 24, 2015....
We are confused by Mrs. Jacob's complaint, as she contacted our offices prior to our receipt of your notification. At that time we notified her that she is contractually liable for the balances due on the account as she is an authorized User/Guarantor of [redacted]
The attached items will reflect Mr. and Mrs. Jacobs request for credit:
Ozark Mountain Bank BankCard Services Certification and Directive
o Signed by [redacted] and Melanie Jacobs August 18, 2014
[redacted], title Owner
Melanie A Jacobs, title Owner
Business Card Application
o Employee Information-Jacobs, Melanie A
o Employee's Signature-Melanie A Jacobs
o Authorized Officer Signature/Guarantor-Melanie A Jacobs, dated August 18, 2014
Authorized Officer Signature/Guarantor
By signing as Guarantor, Mrs. Jacobs agreed to the Terms and Conditions of the account, as well as the following, "I am an Authorized Officer of the Business with the authority to bind the Business to the terms of this Agreement. The execution, delivery and performance of this Agreement have been duly authorized. I understand that the Business and I are individually and jointly liable for paying charges on the Account according to the Terms and Conditions.
In reviewing the account's activity, Mrs. Jacobs actively utilized her card for the majority of the business' needs up to and after Mr. [redacted] passing ** April 11, 2015.
We understand the burden experienced with any loss and would encourage Mrs. [redacted] to contact our Collections Manager, [redacted] to discuss her payment options. [redacted] can be reached at 1.800.626.8010 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, CT. If arrangements to repay the debt are not met, our Collections area will escalate their efforts to collect all balances owed.
We consider this complaint closed and payment owed by Mrs. [redacted]. If you have any questions, please contact me at [redacted] from 8:00 a.m. to 4:30 p.m., Monday through Friday, CT.
Respectfully,
[redacted]
BankCard Services Manager
cc: Melanie Jacobs
Initial Consumer Rebuttal /* (3000, 27, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ozark Mountain Bank is now [redacted] My complaint is correct. The bank is going by their paperwork as not facing their responsibilities as a problem with in the bank in Branson, MO. I ask anyone dealing with [redacted] read my complaint and DO NOT trust anything the bank give you and please DO get a CC from this affiliation. Please learn from my mistake, not your own.
Final Business Response /* (4000, 33, 2015/12/31) */
Ozark Mountain Bank stated to the Revdex.com that: they have done all they can with this case and that they are done with it.
Initial Business Response /* (1000, 25, 2015/12/07) */
December 7, 2015
[redacted] of [redacted]
Complaint Activity Report Case # XXXXXX
RE: Jacobs,Melanie
To Whom It May Concern,
This letter is in response to the notification of complaint we received dated November 24, 2015....
We are confused by Mrs. Jacob's complaint, as she contacted our offices prior to our receipt of your notification. At that time we notified her that she is contractually liable for the balances due on the account as she is an authorized User/Guarantor of [redacted]
The attached items will reflect Mr. and Mrs. Jacobs request for credit:
Ozark Mountain Bank BankCard Services Certification and Directive
o Signed by [redacted] and Melanie Jacobs August 18, 2014
[redacted], title Owner
Melanie A Jacobs, title Owner
Business Card Application
o Employee Information-Jacobs, Melanie A
o Employee's Signature-Melanie A Jacobs
o Authorized Officer Signature/Guarantor-Melanie A Jacobs, dated August 18, 2014
Authorized Officer Signature/Guarantor
By signing as Guarantor, Mrs. Jacobs agreed to the Terms and Conditions of the account, as well as the following, "I am an Authorized Officer of the Business with the authority to bind the Business to the terms of this Agreement. The execution, delivery and performance of this Agreement have been duly authorized. I understand that the Business and I are individually and jointly liable for paying charges on the Account according to the Terms and Conditions.
In reviewing the account's activity, Mrs. Jacobs actively utilized her card for the majority of the business' needs up to and after Mr. [redacted] passing ** April 11, 2015.
We understand the burden experienced with any loss and would encourage Mrs. [redacted] to contact our Collections Manager, [redacted] to discuss her payment options. [redacted] can be reached at 1.800.626.8010 between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, CT. If arrangements to repay the debt are not met, our Collections area will escalate their efforts to collect all balances owed.
We consider this complaint closed and payment owed by Mrs. [redacted]. If you have any questions, please contact me at [redacted] from 8:00 a.m. to 4:30 p.m., Monday through Friday, CT.
Respectfully,
[redacted]
BankCard Services Manager
cc: Melanie Jacobs
Initial Consumer Rebuttal /* (3000, 27, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ozark Mountain Bank is now [redacted] My complaint is correct. The bank is going by their paperwork as not facing their responsibilities as a problem with in the bank in Branson, MO. I ask anyone dealing with [redacted] read my complaint and DO NOT trust anything the bank give you and please DO get a CC from this affiliation. Please learn from my mistake, not your own.
Final Business Response /* (4000, 33, 2015/12/31) */
Ozark Mountain Bank stated to the Revdex.com that: they have done all they can with this case and that they are done with it.