Initial Business Response /* (1000, 7, 2015/10/09) */
Contact Name and Title: Ric [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We have never spoken to this gentleman nor has he informed us of any problem or questions about our service to his 1994 Chevrolet...
S10. He has not brought the vehicle back in to show us ANYTHING. This vehicle came in totally disassembled in hundreds of pieces. All parts were not supplied, ie., Headlight tensioners, no conncections to tail lights, No Tailgate hardware. Many fasteners such as missing nuts and bolts and clips. We informed the customer when we couldn't find the parts he thought were in the vehicle? We completed every line item on the repair order. I am attaching it as supporting information to a seperate email.
We had told the customer that we do not install the weather stripping, we recommended a glass company as we thought all stripping was not in the Vehicle. He was never charged for weather stripping installation or anything in regards to weather stripping. Please see seperate email outling each item that was on the repair order. The weather stripping we not included in any estmate. Please see details in orginal RO # 5607 that is attached to email.
As for the delay in the repair, this was a very large job that did not have all the pieces. When we take a job we give an estimate time of completion. If delays are encountered, the time period to complete the job will change. All customers are encouraged to come in and see the progress of thier vehicle at any time during the repair process. While we try to complete all jobs in a timely manner, please understand we and all bodyshops give an estimate of time of completion.
OFFER:
Please bring vehicle in to show us any questions you may have about our repair and or the paint service.
Initial Business Response /* (1000, 7, 2015/10/09) */
Contact Name and Title: Ric [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We have never spoken to this gentleman nor has he informed us of any problem or questions about our service to his 1994 Chevrolet...
S10. He has not brought the vehicle back in to show us ANYTHING. This vehicle came in totally disassembled in hundreds of pieces. All parts were not supplied, ie., Headlight tensioners, no conncections to tail lights, No Tailgate hardware. Many fasteners such as missing nuts and bolts and clips. We informed the customer when we couldn't find the parts he thought were in the vehicle? We completed every line item on the repair order. I am attaching it as supporting information to a seperate email.
We had told the customer that we do not install the weather stripping, we recommended a glass company as we thought all stripping was not in the Vehicle. He was never charged for weather stripping installation or anything in regards to weather stripping. Please see seperate email outling each item that was on the repair order. The weather stripping we not included in any estmate. Please see details in orginal RO # 5607 that is attached to email.
As for the delay in the repair, this was a very large job that did not have all the pieces. When we take a job we give an estimate time of completion. If delays are encountered, the time period to complete the job will change. All customers are encouraged to come in and see the progress of thier vehicle at any time during the repair process. While we try to complete all jobs in a timely manner, please understand we and all bodyshops give an estimate of time of completion.
OFFER:
Please bring vehicle in to show us any questions you may have about our repair and or the paint service.