Fox Valley Volkswagen-Schaumburg

Tell us why hereWe apologize for the delay in responding to this complaint We unfortunately have not updated our account information John Grubbs the listed contact has not been with our organization for months We will remedy that situation by updating our information on your site and on file with the Revdex.com In regards to the complaint at hand, our sole objective is to find competitive financing for all applicants Based on credit situations we determine which banks are most likely candidates to accomplish that before said objective This was an oversight on our part [redacted] does not typically deal with VW Credit Incand therefore was not aware that the applicant might qualify for there first time buyer program Obviously it would have been to both the customers and our benefit to have figured that out We would have sold the vehicle as well as had an opportunity to sell aftermarket products which are not available often times through the "predatory lenders" In almost every situation we have less opportunity to make money in the financing of a car deal when we have to use a bank that specializes in credit challenged situations Please be assured that there was no purposeful injustice meant here, just a simple oversight and lack of information on our part Respectfully, [redacted] General Manager Fox Valley Volkswagen Inc [redacted] @foxvalleyvw.com

We agree with the statement that we did agree to allow the customer to replace the wheels on the vehicle with a comparable condition wheel that was not a winter tire We also agree that the customer was to bring them in the next business day It was or business days later that they brought in tires that were passable on the vehicle for sale but by that time we had already retailed the vehicle The salesperson tried to get in touch with them but did not hear back Everyday a vehicle is on the lot there is a carrying cost It is unusual for a car to sell in just or days but not unheard of In this case they did not fulfill there end of the deal within the timeline or in respect to the quality of what they brought us We ultimately had to sell their trade in for less because of the winter tires but had a customer that was willing to go out and buy new tires themselves and keep the winter set for wintertime We wish that things had turned out the way they were suppose to also

We agree with the statement that we did agree to allow the customer to replace the wheels on the vehicle with a comparable condition wheel that was not a winter tire. We also agree that the customer was to bring them in the next business day. It was or business days later that
they brought in tires that were passable on the vehicle for sale but by that time we had already retailed the vehicle. The salesperson tried to get in touch with them but did not hear back. Everyday a vehicle is on the lot there is a carrying cost. It is unusual for a car to sell in just or days but not unheard of. In this case they did not fulfill there end of the deal within the timeline or in respect to the quality of what they brought us. We ultimately had to sell their trade in for less because of the winter tires but had a customer that was willing to go out and buy new tires themselves and keep the winter set for wintertime. We wish that things had turned out the way they were suppose to also

Tell us why here... We apologize for the delay in responding to this complaint.  We unfortunately have not updated our account information.  John Grubbs the listed contact has not been with our organization for 18 months.  We will remedy that situation by updating our information on...

your site and on file with the Revdex.com.
In regards to the complaint at hand, our sole objective is to find competitive financing for all applicants.  Based on credit situations we determine which banks are most likely candidates to accomplish that before said objective.  This was an oversight on our part.  [redacted] does not typically deal with VW Credit  Inc. and therefore was not aware that the applicant might qualify for there first time buyer program.  Obviously it would have been to both the customers and our benefit to have figured that out.  We would have sold the vehicle as well as had an opportunity to sell aftermarket products which are not available often times through the "predatory lenders".  In almost every situation we have less opportunity to make money in the financing of a car deal when we have to use a bank that specializes in credit challenged situations.  Please be assured that there was no purposeful injustice meant here, just a simple oversight and lack of information on our part.
Respectfully,
[redacted]
General Manager
Fox Valley Volkswagen Inc.
[redacted]@foxvalleyvw.com

We agree with the statement that we did agree to allow the customer to replace the wheels on the vehicle with a comparable condition wheel that was not a winter tire.  We also agree that the customer was to bring them in the next business day.  It was 5 or 6 business days later that they...

brought in 4 tires that were passable on the vehicle for sale but by that time we had already retailed the vehicle.  The salesperson tried to get in touch with them but did not hear back.  Everyday a vehicle is on the lot there is a carrying cost.  It is unusual for a car to sell in just 4 or 5 days but not unheard of.  In this case they did not fulfill there end of the deal within the timeline or in respect to the quality of what they brought us.  We ultimately had to sell their trade in for less because of the winter tires but had a customer that was willing to go out and buy new tires themselves and keep the winter set for wintertime.  We wish that things had turned out the way they were suppose to also.

Tell us why here... We apologize for the delay in responding to this complaint.  We unfortunately have not updated our account information.  John Grubbs the listed contact has not been with our organization for 18 months.  We will remedy that situation by updating our...

information on your site and on file with the Revdex.com.
In regards to the complaint at hand, our sole objective is to find competitive financing for all applicants.  Based on credit situations we determine which banks are most likely candidates to accomplish that before said objective.  This was an oversight on our part.  [redacted] does not typically deal with VW Credit  Inc. and therefore was not aware that the applicant might qualify for there first time buyer program.  Obviously it would have been to both the customers and our benefit to have figured that out.  We would have sold the vehicle as well as had an opportunity to sell aftermarket products which are not available often times through the "predatory lenders".  In almost every situation we have less opportunity to make money in the financing of a car deal when we have to use a bank that specializes in credit challenged situations.  Please be assured that there was no purposeful injustice meant here, just a simple oversight and lack of information on our part.
Respectfully,
[redacted]
General Manager
Fox Valley Volkswagen Inc.
[redacted]
[redacted]@foxvalleyvw.com