Fox Valley Web Design LLC

We did build a very small website for Shona and had it up and running on our servers for a year or so until we received a email from her on December 29, (see copy below) We took the website down as requested on January 2, and deleted the hosting account (website & email) as she did not want to pay for it past January 2, and we dont provide FREE hosting for people until they decide to go back in business She did not request a backup copy of the website and we figured she was closing her business In October of we upgraded all our servers to new cloud based servers When Shona called me a month or so ago I advised her about our server upgrades in Fall and unfortunately I dont have a backup of the small wordpress website from a year ago I did let her know I had a backup of all the supporting files (images, PDFs, logo, product pics used to create the website) all organized on DropBox and made sure she had access to those files on DropBox so her new web developer could put a site together Shona then sent emails to us saying we are impossible to work with, we stole her website, she wants her property back and that she was calling our customers to tell them Im rude and difficult to work with and I deleted her website without her knowledge or consent (see attached email dated Jan 13, 2018)Attached is a screen shot of all the files still available to Shona on Drop Box-------- Original Message -------- Subject: Pregnancy Test Supply From: Date: Thu, December 29, 9:am To: [redacted] Hi Gary,I would like to take Pregnancy Test Supply offline effective January 2, I no longer want email, hosting, updates, or maintenance of any kind done on itThanks,Shona WasniakSent from Mail for Windows 10================= Begin forwarded message:From:Shona Ladon Wasniak Subject:RE: Pregnancy Test SupplyDate:January 13, at 2:50:AM CSTTo: [redacted] No, you deleted my site! Where in that email did I say for you to delete it? Taking it offline and deleting are two very different thingsI am glad you have that email because it says “take it off line”I also have many email that shows that I was looking for other hosting options because you were impossible to work withI also started calling other customers people on your list of recent projects, seems they felt the same way you were rude and no one could ever get ahold of you and very difficult to work with The way I see it, you and Fox Valley Web stole from meI paid for property and you deleted it without my knowledge or consentYou owe me $2600+ at the very leastI want my money or my property backHave a nice weekendShona Sent fromMailfor Windows From: [redacted] ***Sent:Friday, January 12, 10:PMTo:Shona Ladon WasniakCc:amy ArndtSubject:Re: Pregnancy Test Supply Shona - Please stop wasting my time already Once your over the “devastation” of having no website take the time to refresh your memory with this email below that you sent (12/29/16) as to how YOU put yourself in the position of having no email, hosting, updates, or continued maintenance of any kind and stop trying to blame Fox Valley Web Design I have built up a strong business over years with large and small companies throughout the USA by listening to my clients and delivering solutions time and time again You sent the email to me below and I did what you asked - end of story Move on as we no longer have any business relations with you or Pregnancy Test Supply as of Dec 29, at 9:29am Good luck to you

Attached is a copy of recorded phone conversation in January with Fox Valley Web Design/ [redacted] regarding getting my site transferred to new host and getting my filesI will be sending you copies of emails via USPSThank you, [redacted] Sent from Mail for Windows From: [redacted] Sent: Thursday, February 1, 4:AMTo: S [redacted] Subject: Fwd: RE: Pregnancy Test Supply ---------- Forwarded message ----------From: " [redacted] Date: Jan 12, 8:AMSubject: RE: Pregnancy Test SupplyTo: " [redacted] >Cc: Hello ***! I’m glad that you were able to receive at least parts of your previous websiteI do have DropboxWe can share a folder so you can put the items into itI have put the link below: https://www.dropbox.com/sh/xta6k3be4ntadba/AAAVXntLAmHbr5W0MTwiolmDa?dl=Please send the files for your website over via Dropbox and I can finish up the proposalWe can also sit down and talk about the proposal more in detail at a later dateI have also included the recording to the phone conversation to this emailI’m sorry it had to go to that level as wellYou could use this recording if you ever wanted to hire an attorney against Fox Valley Web DesignJust let me know if you have any questionsThanks! Mara DickersonWeb Designer, Developer, & OwnerMobile 870.403.7501Mail P.OBox Conway, AR CloudZen Designs, LLC From: Shona Ladon Wasniak [mailto:[email protected]] Sent: Thursday, January 11, 3:PMTo: Mara Dickerson Subject: Pregnancy Test Supply Hi MaraFirstly, I want to apologize for the way Gary acted and spokeboth timesI was absolutely shocked that he took it to that level.Within a few minutes of leaving your office, he started emailing me a bunch of stuff for the siteI have the concept, all photos, logos, and an entire fileI would like to send these things to youDo you have Dropbox?I did get a lot of the site stuff so hopefully you can put together a more accurate bid after seeing what you have to work with now.I really appreciate your help and it was nice meeting youLet me know when and how you would like me to submit these filesThank you again! Shona Wasniak Sent from Mail for Windows

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]My site was HTML programmedSee attached invoice Regards, [redacted]

I personally provided a fully functional secure Ecommerce website to Shona which was up and running and taking orders securely online without any issues for a year until she asked us to shut it down Its funny she never called us with any problems until 2018, a year after she requested the site be shut down and then wanted a backup copy of the website so she could restart her business Shona is now lying and wasting everyones time Shona seems to be a vindictive person who is throwing a temper tantrum because I dont have a back up of her site due to new servers we purchased in fall of and the old server that possibly had a copy of her old site is no longer available This is the reason I have a contract which clearly states: "Governing Law This agreement shall be construed and enforced in accordance with the laws of the State of WisconsinThis Agreement contains the understanding of the parties to complete this project and may not be amended without the specific written consent of both parties Should a problem arise that needs to be brought in front of a judge the losing party will be responsible for any damages plus attorney costs." My wife and I would be happy to stand in a Wisconsin court of law and defend our work we provided to Shona Wasniak We might even get the money she owes us but I highly doubt it.When we get to court I will also provide a written statement from my server engineer & data center explaining the exact date of upgrade to cloud based servers and how the pregnancy test supply website was not transferred because it was not LIVE on our servers in October of but shut down as requested by Shona.Also your website was not programmed in HTML so how could you have problems with the HTML coding? Please explain? SEO - we optimized your pregnancy test kits you had on the site As I explained & recommended to you back when your site was live you should start blogging as you had a really small site with not much content and a really small budget With regards to those fake Yahoo Reviews that were posted back in 2011-we never had a client John T but we did fire a couple programmers who were working for us in and which probably explains those fake reviews Feel free to call any client on my website and ask them about us Alot of these clients have been with us for 10, 15, years now because we know what were doing and we provide a great website Bottom line is this had Shona contacted us before our new server upgrades in Oct 2017, I could have provided her a backup of the old site that apparently in her mind did not work or function properly but she really needs now in 2018???? Seems kinds suspicious Shona that you would want that old site that in your words " never functioned properly and had big issues with the HTML programming and coding and issues with the SEO and On numerous occasions, I was unable to receive customer orders and was unable to log in the administrator panel, and discovered zero website visibility" Who the hell would want a site like that?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My site was HTML programmed. See attached invoice.
Regards,
[redacted]

I personally provided a fully functional secure Ecommerce website to Shona which was up and running and taking orders securely online without any issues for a year until she asked us to shut it down.  Its funny she never called us with any problems until 2018, a year after she requested the site be shut down and then wanted a backup copy of the website so she could restart her business.   Shona is now lying and wasting everyones time.   Shona seems to be a vindictive person who is throwing a temper tantrum because I dont have a back up of her site due to new servers we purchased in fall of 2017 and the old server that possibly had a copy of her old site is no longer available.  This is the reason I have a contract which clearly states:  "Governing Law.  This agreement shall be construed and enforced in accordance with the laws of the State of Wisconsin. This Agreement contains the understanding of the parties to complete this project and may not be amended without the specific written consent of both parties.   Should a problem arise that needs to be brought in front of a judge the losing party will be responsible for any damages plus attorney costs."   My wife and I would be happy to stand in a Wisconsin court of law and defend our work we provided to Shona Wasniak.  We might even get the money she owes us but I highly doubt it.When we get to court I will also provide a written statement from my server engineer & data center explaining the exact date of upgrade to cloud based servers and how the pregnancy test supply website was not transferred because it was not LIVE on our servers in October of 2017 but shut down as requested by Shona.Also your website was not programmed in HTML so how could you have problems with the HTML coding?  Please explain? SEO - we optimized your 2 pregnancy test kits you had on the site.  As I explained & recommended to you back when your site was live you should start blogging as you had a really small site with not much content and a really small budget.  With regards to those fake Yahoo Reviews that were posted back in 2011-2012 we never had a client John T but we did fire a couple programmers who were working for us in 2011 and 2012 which probably explains those fake reviews.   Feel free to call any client on my website and ask them about us.  Alot of these clients have been with us for 10, 15, 20 years now because we know what were doing and we provide a great website.  Bottom line is this had Shona contacted us before our new server upgrades in Oct 2017, I could have provided her a backup of the old site that apparently in her mind did not work or function properly but she really needs now in 2018????  Seems kinds suspicious Shona that you would want that old site that in your words " never functioned properly and had big issues with the HTML programming and coding and issues with the SEO and On numerous occasions, I was unable to receive customer orders and was unable to log in the administrator panel, and discovered zero website visibility"  Who the hell would want a site like that?

Attached is a copy of recorded phone conversation in January 2018 with Fox Valley Web Design/[redacted] regarding getting my site transferred to new host and getting my files. I will be sending you copies of emails via USPS. Thank you,[redacted]
  Sent from Mail for Windows...

10 From: [redacted]Sent: Thursday, February 1, 2018 4:51 AMTo: S[redacted]Subject: Fwd: RE: Pregnancy Test Supply ---------- Forwarded message ----------From: "[redacted]Date: Jan 12, 2018 8:49 AMSubject: RE: Pregnancy Test SupplyTo: "[redacted]>Cc: Hello [redacted]! I’m glad that you were able to receive at least parts of your previous website. I do have Dropbox. We can share a folder so you can put the items into it. I have put the link below: https://www.dropbox.com/sh/xta6k3be4ntadba/AAAVXntLAmHbr5W0MTwiolmDa?dl=...⇄ send the files for your website over via Dropbox and I can finish up the proposal. We can also sit down and talk about the proposal more in detail at a later date. I have also included the recording to the phone conversation to this email. I’m sorry it had to go to that level as well. You could use this recording if you ever wanted to hire an attorney against Fox Valley Web Design. Just let me know if you have any questions. Thanks! Mara DickersonWeb Designer, Developer, & OwnerMobile  870.403.7501Mail       P.O. Box 1155                Conway, AR 72033 CloudZen Designs, LLC From: Shona Ladon Wasniak [mailto:[email protected]] Sent: Thursday, January 11, 2018 3:48 PMTo: Mara Dickerson <[email protected]>Subject: Pregnancy Test Supply Hi Mara. Firstly, I want to apologize for the way Gary acted and spoke.. both times. I was absolutely shocked that he took it to that level.Within a few minutes of leaving your office, he started emailing me a bunch of stuff for the site. I have the concept, all photos, logos, and an entire file. I would like to send these things to you. Do you have Dropbox?I did get a lot of the site stuff so hopefully you can put together a more accurate bid after seeing what you have to work with now.I really appreciate your help and it was nice meeting you. Let me know when and how you would like me to submit these files. Thank you again! Shona Wasniak Sent from Mail for Windows 10

We did build a very small website for Shona and had it up and running on our servers for a year or so until we received a email from her on December 29, 2016 (see copy below).   We took the website down as requested on January 2, 2017 and deleted the hosting account (website & email) as she did not want to pay for it past January 2, 2017 and we dont provide FREE hosting for people until they decide to go back in business.  She did not request a backup copy of the website and we figured she was closing her business.   In October of 2017 we upgraded all our servers to new cloud based servers.   When Shona called me a month or so ago I advised her about our server upgrades in Fall and unfortunately I dont have a backup of the small wordpress website from a year ago.    I did let her know I had a backup of all the supporting files (images, PDFs, logo, product pics used to create the website)  all organized on DropBox and made sure she had access to those files on DropBox so her new web developer could put a site together.  Shona then sent emails to us saying we are impossible to work with, we stole her website,  she wants her property back and that she was calling our customers to tell them Im rude and difficult to work with and I deleted her website without her knowledge or consent (see attached email dated Jan 13, 2018). Attached is a screen shot of all the files still available to Shona on Drop Box. -------- Original Message -------- Subject: Pregnancy Test Supply From: <[email protected]> Date: Thu, December 29, 2016 9:29 am To: [redacted] <[email protected]> Hi Gary,I would like to take Pregnancy Test Supply offline effective January 2, 2017. I no longer want email, hosting, updates, or maintenance  of any kind done on it. Thanks,Shona WasniakSent from Mail for Windows 10================= Begin forwarded message:From:Shona Ladon Wasniak <[email protected]>Subject:RE: Pregnancy Test SupplyDate:January 13, 2018 at 2:50:36 AM CSTTo:[redacted] <[email protected]>No, you deleted my site! Where in that email did I say for you to delete it? Taking it offline and deleting are two very different things. I am glad you have that email because it says “take it off line”. I also have many email that shows that I was looking for other hosting options because you were impossible to work with. I also started calling other customers… people on your list of recent projects, seems they felt the same way…you were rude and no one could ever get ahold of you and very difficult to work with.  The way I see it, you and Fox Valley Web stole from me. I paid for property and you deleted it without my knowledge or consent. You owe me $2600+ at the very least. I want my money or my property back. Have a nice weekend. Shona Sent fromMailfor Windows 10 From:[redacted]Sent:Friday, January 12, 2018 10:48 PMTo:Shona Ladon WasniakCc:amy ArndtSubject:Re: Pregnancy Test Supply Shona - Please stop wasting my time already.   Once your over the “devastation” of having no website take the time to refresh your memory with this email below that you sent (12/29/16) as to how YOU put yourself in the position of having no email, hosting, updates, or continued maintenance of any kind and stop trying to blame Fox Valley Web Design.   I have built up a strong business over 21 years with large and small companies throughout the USA by listening to my clients and delivering solutions time and time again.  You sent the email to me below and I did what you asked - end of story.   Move on as we no longer have any business relations with you or Pregnancy Test Supply as of Dec 29, 2016 at 9:29am.  Good luck to you.