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Fox World Travel, Inc.

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Reviews Fox World Travel, Inc.

Fox World Travel, Inc. Reviews (4)

Amazing customer service. [redacted] went out of her way to accommodate my family for our trip. I would absolutely go to her again and recommend her to anyone taking a vacation.

Customer service stinks. Agency states Sunday hours 12 to 5. Got there at 1 and 1:30 no one there in Brookfield, WI. Told travel documents were ready, went there again, our agent not there, other agent told us she could not find documents. Will not use them again.

Fox World Travel recommended an absolutely horrible destination for our Honeymoon. We followed all the procedures and jumped through all the hoops with them to file a formal complaint only to find out they would do basically nothing to resolve all the issues we had. I don't understand how they can be in business. Thier "Apple"/Star rating is a complete lie. I've never felt so duped in my life.

Review: I booked a family reunion to Cancun. I was offered several hotels and we agreed on one. I was quoted a price and I agreed to the trip. I paid my fees and when we arrived in Cancun we were taken to a different hotel than what I had agreed upon. I contacted [redacted] my rep and she agreed she had made a mistake and would try and fix it. I only heard from her once more with no information. the hotel the placed me at was in no way of the quality of the one I had chosen for the trip. when I returned I was told [redacted] had made a mistake in pricing and they gave me the hotel that fit the price I had paid so since I got my moneys worth there was nothing they were going to do. I feel it was a bait and switch tactic and since there was nothing I could do when I was there I was stuck in the deal. I feel cheated and scammed.Desired Settlement: I feel I should be refunded the amount of the hotel stay as I was not given what I had been offered and paid for

Business

Response:

I just received your letter minutes ago re the case with Mr. [redacted]. We are in the process of trying to settle today with Mr. [redacted] and I or someone from my staff will update you when that occurs. I see that you are looking to have a response from Fox World Travel within seven days but I just received this letter within the last 30 minutes and am leaving out of the country from 3/22-30.

Included with this email are two confirmation emails with the RIU Cancun that Mr. Dullise received along with written confirmation acknowledging the accuracy of the booking and authoring Fox World Travel to charge the stated amount to his credit card. Mr. [redacted] also received travel documents two weeks prior to departure with the same information. Mr. [redacted] and his family were taken to the resort that he booked and listed in his documents since the booking was made October 30, 2013.

It is unfortunate that Mr. [redacted] didn’t contact Fox World Travel at any time before his trip if the accommodations were incorrect and chances are we may have been able to assist. Fox World Travel sends thousands of customers on flights and vacation packages annually and maintains an exemplary record of customer service. We look forward to resolving this to everyone’s satisfaction.

[redacted], as stated above I am leaving for travel outside the country and will contact you upon my return.

[redacted] | Vice President & General Manager- Vacation Travel Division

Fox World Travel, Inc.

2150 S. Washburn Street | Oshkosh, WI 54904

Consumer

Response:

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Description: Travel Agencies & Bureaus

Address: 2150 S Washburn St, Oshkosh, Wisconsin, United States, 54904

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www.GoFox.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Fox World Travel, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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