Fox's Spy Outlet

I am rejecting this response because: As I have stated, I would like a full refund, not another digital recorderThe product Foxs Spy Outlet is not a voice activated recorder, which is what I had asked forIt does not state it is "voice activated" anywhere on the box or the directions enclosedI was told by Mr [redacted] that if I turn the device to "ON", when I leave the room, the batteries will last for hours, running on recordIt is not voice activatedThese are two different itemsAlso the product he insisted was new, was not new; inside the unit were two corroded [redacted] brand batteriesMr [redacted] stated the store uses [redacted] batteries inside various products, for whatever reasonTo test products, perhaps, indicating the item he sold me was indeed USEDThe product contained the manufacturer batteries as well; both sets of batteries corroded and leaking inside the unit, and in the box it came inI have the product and can provide photos if needed to verify thisI was misled by Mr***, he was untruthful about what he sold meI will not continue to do business with a dishonest, unreputable retailer who does not provide their customers with quality merchandiseI want my purchase price of $refunded to meI feel my rights as a consumer were violated by a dishonest business

To whom it may concern: Customer purchased a voice activated recorder from us, she acknowledged and signed our "All sales final policy"She came back in the store and said the unit was not new and that the batteries included from the manufacture were corrodedI offered to replace her unit with another brand new exact same unit from our stock and that I would open up the unit to make sure batteries were new and freshShe told us me just wanted her money backI reminded her of the all sales final policy she had signed and once again told her I would happily replace her unit with a brand new unopened packageShe declined and left the store

To whom it may concern: Customer purchased a voice activated recorder from us, she acknowledged and signed our "All sales final policy"She came back in the store and said the unit was not new and that the batteries included from the manufacture were corrodedI offered to replace her unit with
another brand new exact same unit from our stock and that I would open up the unit to make sure batteries were new and freshShe told us me just wanted her money backI reminded her of the all sales final policy she had signed and once again told her I would happily replace her unit with a brand new unopened packageShe declined and left the store

To whom it may concern, we stand by our first response and we will not be issuing a refundThe product is voice activated and functions properly as was demonstrated to the customer when she bought the unitIf the unit is defective the customer is welcome to bring it in for replacementThis will be our last responseThank you, sincerely, Fox's Spy Outlet mgmt.Sent on: 7/5/9:00:PM

I am rejecting this response because: As I have stated, I would like a full refund, not another digital recorderThe product Foxs Spy Outlet is not a voice activated recorder, which is what I had asked forIt does not state it is "voice activated" anywhere on the box or the directions enclosedI was told by Mr*** that if I turn the device to "ON", when I leave the room, the batteries will last for hours, running on recordIt is not voice activatedThese are two different itemsAlso the product he insisted was new, was not new; inside the unit were two corroded *** brand batteriesMr*** stated the store uses *** batteries inside various products, for whatever reasonTo test products, perhaps, indicating the item he sold me was indeed USEDThe product contained the manufacturer batteries as well; both sets of batteries corroded and leaking inside the unit, and in the box it came inI have the product and can provide photos if needed to verify thisI was misled by Mr***, he was untruthful about what he sold meI will not continue to do business with a dishonest, unreputable retailer who does not provide their customers with quality merchandiseI want my purchase price of $refunded to meI feel my rights as a consumer were violated by a dishonest business

To whom it may concern, we stand by our first response and we will not be issuing a refundThe product is voice activated and functions properly as was demonstrated to the customer when she bought the unitIf the unit is defective the customer is welcome to bring it in for replacementThis will be our last responseThank you, sincerely, Fox's Spy Outlet mgmtSent on: 7/5/9:00:PM

To whom it may concern: Customer purchased a voice activated recorder from us, she acknowledged and signed our "All sales final policy"She came back in the store and said the unit was not new and that the batteries
included from the manufacture were corrodedI offered to replace her unit with another brand new exact same unit from our stock and that I would open up the unit to make sure batteries were new and freshShe told us me just wanted her money backI reminded her of the all sales final policy she had signed and once again told her I would happily replace her unit with a brand new unopened packageShe declined and left the store