FoxFire Investigations, LLC

I am rejecting this response because: WE HAVE BEEN READY FOR MONTHS TO FINISH OUR DIVORCE I PERSONALLY LEFT SEVERAL MESSAGES ON ***'S ANSWERING MACHINE WHICH I NEVER RECEIVED A RETURN CALLOVER THE LAST MONTHS [redacted] LEFT MESSAGES AND EMAILS THAT WERE NEVER RETURNEDI WAS READY TO SUE ALTERNATIVE LEGAL SERVICES IN SMALL CLAIMS COURT FOR NON PERFORMANCE OF CONTRACTI WAS CLEANING OUT MY OLD EMAILS AND RAN ACROSS THE ORIGINAL DIVORCE PAPERS THAT WERE SENT TO ME AND FOUND THE SECRETARIES PHONE NUMBER THAT FINALLY GOT BACK TO US VIA EMAILSHE HAS EVERY EXCUSE IN THE WORLD TO TRY AND COVER ***'S POOR HANDLING OF OUR CASETHE COMPLAINT IS ABOUT ***/OWNER THAT FAILED US EVERY WAY POSSIBLENOW WE ARE INTO THOUSANDS OF DOLLARS WITH A NEW ATTORNEY BECAUSE HE HAS TO START FROM SCRATCHHE CAN'T US ANYTHING THAT [redacted] ATTEMPTED TO WRITE UP FOR USAFTER THE DIVORCE IS SETTLED HERE IN THE NEXT MONTH I STILL PLAN ON SMALL CLAIMS COURT [redacted] COMPLETELY DROPPED THE BALL

I am rejecting this response because: I will address each paragraph one at a time#1) NOT ONCE were either of us shown a disomaster from ***'s officetimes? Are you kidding me?You are contradicting yourselfIf we could not come on any agreement for custody etc, how could you possibly come up with a number? How is this possible? Please explain#2) It is difficult to NOT get a hold of meI have a business that at the time was being staffed days a weekM-F 9:- 6:00, And Sat 10:- 2:I also have a cell phone that is mostly for business that I have on me most of the timeSimply NOT TRUE! #3) After the one meeting we had with [redacted] she seemed to be lostShe was rushing us, she had somewhere else to be so we got nowhereBoth [redacted] and I left several messages on ***'s answering machine but neither of us received a return callAgain, simply not true#4) Any questions regarding the MSA that was scribbled up by ***'s office, talk to [redacted] 's office#5)If we need to get [redacted] 's office involved to prove incompetence then there will also be attorney fees involved for ***'s office to payThe only way I was able to get a hold of ***'s office was when I was cleaning out some OLD emails from my computer and I happened to run by an email from 8/18/NEVER DID ANYONE ANSWER THE PHONE WHEN WE CALLEDBy time I finally did get a hold of the office, we were forced to go to [redacted] because of the ZERO response from ***'s office to the messages we leftI realize ***'s office did do a little work even though I had to pay to have it ALL redone [redacted] and I would be satisfied if we received back 50% of the fees [redacted] charged us and we would not pursue small claims court to get the full refund plus what ever attorney fees we may incur

In reference to the complaint filed by *** ***, all I can say is that this is a complaint made from whole cloth. *** and *** *** came to our office in June of to file for dissoulution of marriageWithout going into too much detail, the case lingered, due to money issues
between the coupleThey simply could not come to an agreementWe did move all the way through the paperwork, up to the default, which basically is two documents away from finishing the caseThose last two documents, however, were the judgment documents, which necessitated the preparation of a Marital Settlement Agreement, to wit the couple could not agree on terms for child custody, child support, spousal support, and division of assets. On September of 2015, I received an email from *** *** stating that they were going to be going to see their corporate attorney *** *** to help resolve the ending issuesThis is after our office had spent many hours drafting and redrafting their MSAWe believed, due to this communication, that the case would be finished with their corporate attorney. It wasn't until May 4, that we heard from the ***s again*** stated that *** hadn't been able to reach us (after she stated that they wouldn't be continuing with us?), and that he would be filing a complaint with you, "if" we did not get in touch with ***, not himI stated that I would be happy to speak or email with her, and after leaving phone messages, I received an email from *** detailing what had happened with their attorney (he doesn't handle family law, and sent them to yet another mediator in town, who basically said that the MSA that our office prepared was good for them). It states on the retainer agreement that all of our clients sign that we are simply a document preparation service, and that there are no refunds of the price once paidWe charge a flat fee to all clients, but honestly, the work we put in with the ***s went well over what we normally put in in hoursAnd, to top it off, why is *** filing a complaint, then trying to get us to continue helping them, while his wife is still trying to use our office to finish their case on the side?

Well, while I hear Mr***s frustration, I have to say that I disagree with his claims. After we had filed the initial paperwork in their case, it came down to preparing the Marital Settlement Agreement (MSA)There was quite the haggle between Mrand Mrs*** about spousal and child support, to the point that we had to run upwards of *** reports (all at our own cost, as the cost paid by Mrs*** is all inclusive, except for notarization fees *see attached Fee Agreement*). After literally months of negotiations by our office, in which time Mr*** was very hard to contact himself, Mrs*** told us that they were going to go to their corporate attorney for some mediation, after we had set up attorney mediation with the family law specialist we use for such thingsMrs*** told our office that she believed Mr*** would be more comfortable using their corporate attorney to finish up things for them. It was after this that we didn't hear from the ***s for many months, believing that they had pursued a course that was better for themWe left it that, also believing that they would contact us when they needed anythingIt wasn't until this past month that we found out that they had gone to attorney *** ***'s office to receive more mediation, and were following through with his office for their MSA. As for Mr***s statement that Mr***'s office couldn't use anything we wrote up for them, I don't understand whyWe do many, many of these MSAs, and are actually referred people from the El Dorado County court's Family Law Facilitator's office to prepare MSAs for clients of their'sIf our MSAs were so subpar, why do the county attorneys use them? I also want to mention that in all of this, the only one with a complaint is Mr***Mrs***, who is/was "technically" our client, as she is the only one that signed the fee agreement (which also clearly states "no refunds") stated to me just last week that they were ok to finish the MSA with *** ***'s office, and would contact us if they/she needed anything else (see the attached email copy )They did nt have to "start from scratch", as Mr*** puts itThe initial Petition and Summons was prepared and then filed by our office, then served by our office on Mr***, and then a Proof of Service filedWe worked many months on an MSA, then also prepared and filed the Declaration for Default and Request to Enter DefaultThe only thing left to do, which could have been completed by our office because they are already prepared, is complete the MSA and file the Notice of Entry of Judgment and the JudgmentThese, especially after all the work we did for the MSA, to get the spousal and child support under control, would have literally taken us minutes to prepare and copy, and then take to the courtThe "hours and hours" that Mr*** is speaking about...I'm at a loss. I am truly sorry and concerned that Mr*** sees things this wayafter he began his communication with us last month, I offered to do whatever it took to make them happy, and get their case completedYou'll see in my communications with him that this is the caseOur office is still willing to complete their paperwork, which is what Mrs*** paid us forWe have the Notice of Entry of Judgment and the Judgment ready to goAll we need is the final wording and figures they want for their MSA, and then to get them a signable copy to executeI understand that at this point that looks like a slim to none case of it happening, but even so, Mrs*** said in her email that that was ok, and that she's get in touch if they needed anything. Our office, and I personally, absolutely hate to have an unsatisfied clientI know you can't please all of the people all of the time, but we do tryI tryI hope there is something we can do to bring about a successful resolution herePlease let me know what else we need to doI'm at your disposal

*** - I am attaching the final documentation I sent to *** closing her eviction case except we need to file a dismissal since the tenants moved as agreed upon in their stipulation.I think part of the problem with *** is that she just does not understand the eviction process. Our process is the same with everyone and each landlord pays a retainer of between $1,and $1300, depending how many tenants there are. We never know at the beginning what is going to transpire.In her case before we every even go into the process we prepared and served a 3day to pay or quit. The reason *** wanted to evict them is because she wanted her mother-in-law to move in and wanted it done as quickly as possible. Unfortunately in California there is no "quick way" to evict someone. We did make a mistake on the 3day notice and put in June instead of July for the rent due. The result of this mistake as it turned out was beneficial to her in getting her tenants out quicker than if we had set it for trial. She paid the $fee for preparation and service of the 3day notice which was separate. We never know what will happen after a day notice is served. Sometimes they pay and it is all over with. In her case we had to proceed and that was when she signed and paid the retainer of $1,185.00. We didn't use all of her retainer and sent her what she had coming once she regained the premises.I don't know what more we could have done for her and she was not treated any different than anyone else. She was in agreement everything we did.If you have any questions regarding her case please call or email me. Thanks***

I am rejecting this response because:I fully understand what steps need to be taken for an unlawful detainerI could have done this myself except I do not live in South Lake TahoeThe problem I have is that Judy Simpson and her partner *** *** (a lawyer that was disbarred in California) made mistakes on EVERY piece of paperwork that they preparedAs EXPERTS in the Unlawful Detainer process, there should be no mistakes madeDue to their mistakes (had the tenant not moved) we would have had to start the ENTIRE process overI do not want to see these women taking advantage of other people in this same situationIt does not matter what plans I had for the premisesI had already given the tenants notice that their lease would not be renewed and that they would have to move by August 1stI fully understand this process and I am quite sure that an Attorney who has been disbarred from practicing LAW should not be party to unlawful detainers, handling of monies and negotiating with tenantsThis business just got lucky that the tenants movedIt had nothing to do with their expertise in handling unlawful detainers*** *** was disbarred for taking money from clients and not performing the workI feel that they took advantage of the situation and collected monies that should not have been due to themHad all of the papers been filled out APPROPRIATELY, fees for the services would have been warranted

I am rejecting this response because: WE HAVE BEEN READY FOR MONTHS TO FINISH OUR DIVORCE.  I PERSONALLY LEFT SEVERAL MESSAGES ON [redacted]'S ANSWERING MACHINE WHICH I NEVER RECEIVED A RETURN CALL. OVER THE LAST 8 MONTHS [redacted] LEFT MESSAGES AND EMAILS THAT WERE NEVER RETURNED. I WAS READY TO SUE ALTERNATIVE LEGAL SERVICES IN SMALL CLAIMS COURT FOR NON PERFORMANCE OF CONTRACT. I WAS CLEANING OUT MY OLD EMAILS AND RAN ACROSS THE ORIGINAL DIVORCE PAPERS THAT WERE SENT TO ME AND FOUND THE SECRETARIES PHONE NUMBER THAT FINALLY GOT BACK TO US VIA EMAIL. SHE HAS EVERY EXCUSE IN THE WORLD TO TRY AND COVER [redacted]'S POOR HANDLING OF OUR CASE. THE COMPLAINT IS ABOUT [redacted]/OWNER THAT FAILED US EVERY WAY POSSIBLE. NOW WE ARE INTO THOUSANDS OF DOLLARS WITH A NEW ATTORNEY BECAUSE HE HAS TO START FROM SCRATCH. HE CAN'T US ANYTHING THAT [redacted] ATTEMPTED TO WRITE UP FOR US. AFTER THE DIVORCE IS SETTLED HERE IN THE NEXT MONTH I STILL PLAN ON SMALL CLAIMS COURT. [redacted] COMPLETELY DROPPED THE BALL.

I am rejecting this response because: I will address each paragraph one at a time. #1) NOT ONCE were either of us shown a disomaster from [redacted]'s office. 10 times? Are you kidding me?. You are contradicting yourself. If we could not come on any agreement for custody etc, how could you possibly come up with a number? How is this possible? Please explain. #2) It is difficult to NOT get a hold of me. I have a business that at the time was being staffed 6 days a week. M-F 9:00 - 6:00, And Sat 10:00 - 2:00. I also have a cell phone that is mostly for business that I have on me most of the time. Simply NOT TRUE! #3) After the one meeting we had with [redacted] she seemed to be lost. She was rushing us, she had somewhere else to be so we got nowhere. Both [redacted] and I left several messages on [redacted]'s answering machine but neither of us received a return call. Again, simply not true. #4) Any questions regarding the MSA that was scribbled up by [redacted]'s office, talk to [redacted]'s office. #5)If we need to get [redacted]'s office involved to prove incompetence then there will also be attorney fees involved for [redacted]'s office to pay. The only way I was able to get a hold of [redacted]'s office was when I was cleaning out some OLD emails from my computer and I happened to run by an email from 8/18/2015. NEVER DID ANYONE ANSWER THE PHONE WHEN WE CALLED. By time I finally did get a hold of the office, we were forced to go to [redacted] because of the ZERO response from [redacted]'s office to the messages we left. I realize [redacted]'s office did do a little work even though I had to pay to have it ALL redone. [redacted] and I would be satisfied if we received back 50% of the fees [redacted] charged us and we would not pursue small claims court to get the full refund plus what ever attorney fees we may incur.

The process on [redacted]'s eviction has not been completed.  Her tenants signed a Stipulation and Order and are supposed to drop off the key today - If not on Monday we can enter a judgment and have the Sheriff evict them.Our policy is to collect a retainer to be able to pay all the...

costs required in an eviction.  Once the tenant is evicted the we prepare an invoice to let them know the money spent.  If there is any left over from the retainer we send her a refund - if it is more - then they owe more money.  It is impossible in an eviction to know what will transpire until it happens.  As I said in her case we are not finished.If her tenant do not leave today, then we have to pay the sheriff 145.00 to evict.  I will send you the final accounting as soon as we are finished with her case.Thanks - [redacted]

Please see attached correspondence that was provided today to our merchant account in response to Ms. [redacted] keeping the refund of $445 for funds that were saved for her by us accomplishing an earlier resolution of her eviction issues, but she also reversed all money paid to us so at this point she has received full service for no pay and she has unjustly enriched herself to the tune of an additional $445 (the retainer amount was $1187).For a landlord to ask for our help in the context of an eviction to let us do all of the work, then thank us for all of our help, and THEN say she could have handled it herself -- it begs the question, why did she ask for our help to begin with?She tries to blame mistakes being made on us including a claim that Ms. [redacted] is a disbarred attorney -- when that has no relevance to this case.  Ms. [redacted] works for [redacted] who is a licensed and bonded document preparer.  Ms. [redacted] at no time acted except as one delivering messages for [redacted] or communicating to the the tenants at Ms. [redacted]'s request.  Ms. [redacted]'s status as a former attorney has no relevance to anything that took place in this case that resolved with a better result than either Ms. [redacted] or our business initially expected.You can see by the attached correspondence that work was performed that was never paid for because of Ms. [redacted] reversing her payment.  Pursuant to her signatue on multiple documents authorizing us to charge her credit card (including that she initialed the authorization form stating that the credit card could be used if necessary in an ongoing manner), she authorized payment to us for work that was completed IN FULL.There were some typographical errors that Ms. [redacted] seems to take issue with but none of those errors had any impact on her case and can only be categorized as harmless error.I suggest that for each of Ms. [redacted]'s blistering complaints, we stop and ask very calmly, "how did this impact the eviction case?"  The only truthful answer is that nothing that was done caused any losses in time or money for Ms. [redacted] and her complaints lack foundation.Ms. [redacted] has no basis to complain about services that were provided diligently and successfully at her request.  He reversal of credit card charges that she authorized and we earned really creates a question concerning her conduct that may be considered fraud.Please let us know if you need anything further.