Fox's Pizza

As explained to the customer, [redacted], it was an honest mistake.
Please see attached credit card receipts as they are for the same amount.
7.05pt 0.25in 0.0001pt 0.2in;">At the end of the night all credit card receipts are "Batched" which means tips are added and then closed out.
in this instance the host that was closing it out looked at the dollar amount and not the Invoice # and added the $ 2.00.
Regarding the refund to his card, we were unable to do that because the time frame has expired to be able to reopen the invoice. My [redacted], however, did put a $5.00 credit under his name.

Review: I called to inform the restaurant about my order not being acceptable and asked to speak to a manager. The man told me that she was not working. I asked to have her call me the following day and he told me that he was "no ones secretary" and hung up on me. I immediately called back and asked if that's how customers were treated? He began screaming and swearing at me. I calmly stated that I would call back the next day and speak to the owner and he said, "go ahead, it's my mother." He continued swearing and yelling so I hung up.Desired Settlement: Refund of my order and the business to be held accountable for mistreatment. This man should not be working there!