Foxwoods Casino

foxwoods casino is the worst casino I ever went to I am a high roller my host never came to see me I waited hr for a cup of coffee hr for a beer the slot attendees were nasty ask a ? they did not know went to eat in the restaurant next to the peoguote high roller slots the food tasted like dog food my room was dingy the guard when I asked a ? sad I dont know im busy some of the atm machines u cant see the # I could go on and on the high roller slots after spending hr on the same mashine never pd a jackpot look like the sloy machine was set at percent pay out it is the worst called for a lino only the host can call for a limo called the host for hr no answer this is as bad as they come

I was at Foxwoods Casino this past weekend and stayed from Friday to Monday. I made reservations at the Cedars Restaurant because I love seafood and all I wanted was King Crab Legs. I went there, ordered crab legs and a salad and began to eat my meal. I ate about 3 crab legs. As I picked up the forth one, I dipped it in the butter and began to eat it. I instantly tasted ammonia in my mouth and instead of spitting it out, I swallowed it. I then picked up the rest of the crab and it smelled like ammonia. I had my dinner date smell it as well and he said he has never smelled that before. I picked up another crab leg and it smelled the same. If anyone knows anything about seafood then you know that if it indeed smells like ammonia, the fish is bad and not to eat it. My date then asked for a manager, but instead sent over the chef. I was confused because that's not who I wanted to speak to. So I tell him the situation, he then says well I can usually smell it from here, so I said well here smell it if you do not believe me. He said no I take your word for it. He then said to me "well I just got a fresh case of crab legs in, I can make you some more it will be worth your while!" I am saying to myself, well what case did you get these from? I said very politely I am all set. He then offers me some shrimp cocktail, again I said I am all set. He said well if there is anything else you want, please let me know. After eating bad fish the only thing I wanted to do was leave. The manager then comes over and dryly says "I am very sorry about your crab legs" then walks away. The only person who was compassionate about the situation was the waitress. Then I am told that you will remove the crab legs from my bill! No I shouldn't be paying for any of this. I feel like because I was African American that the entire situation was down played. The worse thing in the world you can ever do is serve someone rotten food. I will never go back there and my next complaint will be to the BBB.

My wife and I love Foxwoods. We go every Thursday and Friday. I have one major complaint. Your men's bathrooms are absolutely filthy. There are puddles of urine in front of the urinals that you have to step in. This is disgusting. Why can't you hire a maintenance man to go to each bathroom to oversee that all the bathrooms are clean! You really need to address this issue.

This is the email sent to Mrs* ***:
Mrs* ***,
First, I hope you and your husband are beginning to feel
better
class="MsoNormal">
I am sorry you were unable to stay with us due to your
illness yesterday. I did receive your
email written to the Revdex.com
I have reached out to *** to authorize the reversal of
charges for yesterday’s reservation. As
the campaign with *** has already ended I would not be able to move you to
a different night
You will need to contact *** at ###-###-#### in order
to have the actual charges reimbursed to you
Please let me know if we can be of further assistance
Thank you and speedy recovery!

[redacted] Sent: Wednesday, September 14, 2016 8:57 AMTo: [redacted]Subject: Complaint ID:...

1[redacted]   Attention Revdex.com:   This is to notify you that I have received the credit from Foxwoods.  I should point out that it took a Revdex.com claim in order to get them to give me the credit I was due.  I truly believe that Foxwoods is guilty of [redacted] relating to that intentional inflation of credit card transactions.  I am very willing to further discuss the reasons should you have interest.   Thank you for your assistance in getting Foxwoods to respond and to do the right thing.   [redacted]

foxwoods casino is the worst casino I ever went to I am a high roller my host never came to see me I waited 1 hr for a cup of coffee 2 hr for a beer the slot attendees were nasty ask a ? they did not know went to eat in the restaurant next to the peoguote high roller slots the food tasted like dog food my room was dingy the guard when I asked a ? sad I dont know im busy some of the atm machines u cant see the # I could go on and on the high roller slots after spending 10 hr on the same mashine never pd a jackpot look like the sloy machine was set at 82 percent pay out it is the worst called for a lino only the host can call for a limo called the host for 2 hr no answer this is as bad as they come

Went to Foxwoods Resort Casino Ceaser casino. For a resort that wants more business they sure know how to ignore people. 2 hr wait for a beer and the high roller room was not even busy. I complained and it still took 20 more min to get someone there. After I complained they ignored me even more. I just will not spend my money there anymore. You would think the waitresses would want to make money. They are gonna keep losing business with this approach. Treat people better then they will come back.

Review: Poor Staffing for a Large Event = Missed 1/3 of Show

Attended the Fox Theatre Saturday April 20th for an 8PM show ([redacted]). Arrived 10 minutes before the show to find a line of 100's of people wrapping down & around the venue, all of whom had to have their tickets screened by a single individual who then would direct you to one of 2 lines, where after waiting you were then admitted by one of only 2 attendants taking the tickets. I was among 100's of people who didn't get into the venue until the show was well underway (we were seated around 8:25PM), the show already. Raising the issue to the inadequate staff drew blank stares, and one staff member smugly told me "the doors opened @ 7PM". I can see the problem if I were alone in the line, but I was far from the only person left standing outside by poor staffing levels.Desired Settlement: REFUND MY $'S

Review: From Foxwoods today:[redacted] I am in receipt of your email below from our information line.... I reviewed your email below regarding the offer of a dinner comp, hotel stay and bonus slot play -- unfortunately a review of our claim records does not indicate that we have a claim on file for you. To review this matter as quickly as possible for you can you please forward a copy of the letter you received regarding your comp? Any information you can provide will be most helpful because we will not be able to assist you without it. Thanks and please feel free to contact me if you would like to discuss. Regards, [redacted].Our Response today:This is the 4th time this is being sent, and still no response.This will be the last time we try. I will lodge a complaint with the CT Revdex.com if need be.Now there was a safety issue, on our last stay at the [redacted], we were there with our life long friends [redacted].Now when I was disoriented & unable to remember what room or floor my husband & I were in, I called the front desk, from the telephone near a elevator. I explained I was a Diabetic & was in trouble, asked for her help, after explaining my symtons, to her. I quote "I cannot help you". Then the call was disconnected. A man noticed I was in trouble, medically & helped me down to the Reservation Desk. Where we explained, again what was wrong. The CS Girl, yes she was very young, eventually told me my room number and floor. Offered no help, not even to call my husband, who was sleeping, in the room. Nor our friends, to help me, nothing.Upon checkout, my husband was furious, as, I could have went into a "Diabetic Coma" and died. The Manager came out, listened, and directed us to the [redacted], with directions. Stating, that was not her problem but theirs.We went there we spoke with [redacted], who gave us her contact number as 8[redacted] & she spoke with [redacted] Hazard in "Risk Management, while we sat in the waiting area. Her numbeDesired Settlement: We provided the original documentation as requested. With the Foxwoods Risk Management Employee's names & direct telephone numbers, in their handwriting, still attached to our original check out paper. This way, it would not get lost.When we received the letter the end of August, beginning of September 2013, we accepted it.It was for 2 free nights at the hotel, [redacted] was listed there, 2 $30.00 Dining credits 1 per day& 2 $15.00 free slot play for the 2 days.Refusing to honor the letter

Review: We went on Feb 25-26 2013 to have the Romance Package at the Pequot Towers. They over charged us on February 25, 2013 for Spa fees that were supposed to be inclusive with the whole package. We have been on the phone day and night regarding the reimbursement of money back into my account of $300 to include also two overdraft charges on my account of $35 each. We have been speaking with Chris [redacted] a spa manager who has been in contact with us since March 7th. She apologized for the delay and has been nothing but nice and trying to help us settle this matter, acknowledging that the fault was of their own and according to her every day since March 7th, she has been telling us that the accounting department was supposed to have this in our account each day. So starting on March 7th, it was supposed to be in our account on Marcy 8th and so on. We originally emailed on March 2, 2013 to file a complaint with Foxwoods and didn't get a call back from anyone till March 7, 2013. As of today, at 1130am when I talked with my bank, there still has not nor has there been any deposits or pending deposits to my account. I think two weeks is long enough for broken promises from Foxwoods, Grant Pequot Towers, Norwich Spa of Foxwoods and their accounting department.

Product_Or_Service: Spa Package and Night at Hotel

Desired Settlement: DesiredSettlementID: Refund

We want my $300 plus the two overdraft charges of $35 each. That is all I have been asking for.

Review: I checked into the Grand Pequot on Tuesday, June 25th around 9:30pm. I was told that because "rooms are not guaranteed" the room I purchased was not available. It took numerous people to figure out what to do. Finally after an hour and half, [redacted] from Grand Pequot was able to get us " the only room available" and it was a smoking room. Because I did not want to be stranded, I choose the room. We were issued a 30 dollar room credit but when we checked out it wasn't on my account. We were told that we would receive a late check out the next day and that someone would contact me about it. We had to call someone to spray the room because it reeked like cigarettes. It took them over 45 minutes to send someone to spray the room. He came in sprayed two sections of the room and was like okay thank you. It did absolutely nothing. The night progressed and we went to bed. The next morning I am woken up at 7am by CONSTRUCTION ON THE 20TH FLOOR. WE WERE NEVER TOLD THIS. The workers were extremely apologetic but, it wasn't their fault. Spending money for hotels people come to relax and enjoy their stay, not to be woken up early. WE WERE THE ONLY PEOPLE ON THE FLOOR. The hallways had tools all over the floor, no carpets, smelt like strong paint, and it was hard to breathe between the cigarettes and the strong paint smell. Checkout the gentleman said that he wasn't aware of the 30 dollar credit that was placed for my account. He had to ask another manager to help him and verify that I was telling the truth. I was told also that when the room was ready, I would receive a phone call. I never once received a phone call and the room was already done earlier then our check out. I went down upon myself to make sure I was getting my room. The communication is very poor in your hotel. The bell man named [redacted] was the only person who knew what he was doing. It's a shame because we enjoy coming to foxwoods and I really thought your hotel was beautiful but after the experience I dont know if I will come back.

Desired Settlement: DesiredSettlementID: Refund

a free stay at the hotel or reimbursement.

foxwoods casino is the worst casino I ever went to I am a high roller my host never came to see me I waited 1 hr for a cup of coffee 2 hr for a beer the slot attendees were nasty ask a ? they did not know went to eat in the restaurant next to the peoguote high roller slots the food tasted like dog food my room was dingy the guard when I asked a ? sad I dont know im busy some of the atm machines u cant see the # I could go on and on the high roller slots after spending 10 hr on the same mashine never pd a jackpot look like the sloy machine was set at 82 percent pay out it is the worst called for a lino only the host can call for a limo called the host for 2 hr no answer this is as bad as they come

Review: I recently was a guest at Foxwoods resort Casino. I stayed for one night on Saturday, June XX XXXX. I was told by a man named [redacted] at the check in counter that we would be charged $149 for two nights. My brother and I were staying for Saturday. Two of our friends would be taking over the room for Sunday. We even asked him what the total would come to if we split four ways. He said around $37. We thanked him for giving us a good deal and proceeded to check in. We were never given a receipt for any confirmation that we will be charged a certain rate for the room. He mentioned that Foxwoods retains a $100 security deposit in case damage is done to the room. This $100 was to be returned upon check out if there were no damages. I had checked out the following morning July 1. When I checked my debit card statement the following Monday I saw a charge for $124.75. In addition to that I saw another charge for $349. Both of these seemed suspicious but I figured that the $124.75 was for the deposit plus tax. I figured that the $349 was for two nights and that the gentleman at the checking counter made a mistake when he told us that the price for tonight's was $150. After a few days I check my statement again and they had removed the $124.75 charge. The next day I check the statement again and there was a charge for $797.99. They clearly overcharge me for the room. All other charges were removed from my statement. The only charge was the $797.97. I immediately notified my credit card agency that they should be aware of fraudulent charges. I explain the story to the lady in the fraud department. She said that this is a common problem with hotels. It is obvious this company has made a mistake or is trying to rip me off. I have called twice and I've been referred to answering service both times. I sent an email to the billing department for the hotel. They have sent me back a reply saying they would get me in one week. I have not heard from them

Desired Settlement: DesiredSettlementID: Refund

I would like to be refunded money that I was wrongfully charged. I would like to be paid the difference between $797.99 and the $150.00 I was told that I would be charged. This comes out to about $648.00 that I feel Foxwoods Casino owes me.