Foxys Body Shop

The transaction in question did not happen the way the complaint describes. The customer was set at a desk with a salesperson and filled out a credit application. The information for the application was received from the customer. After the information is entered the application is printed...

specifically for the customer to review and sign to make sure all information is correct. The customer signed that all information is correct before we submitted the deal to any financial sources. Also the customer did not have pay stubs on their person at the time the deal was submitted. They had to return with the paystubs at a later date. It would not benefit our company to overstate income because it would not check out. We do a number of transactions every day and are aware of this. We know before the deal that we will have to provide paycheck stubs and this is why we ask for them. Once in finance the customer is given another chance to review the information we are given and must sign again that it is true and correct. At the same time the customer sings a conditional delivery agreement that states among other thing the fees and procedure for returning a vehicle if financing cannot be secured at the terms agreed upon. The complainants significant other came back into our place of business apologized for the error and we continued to try to find the a way to get a vehicle with the adjusted income. While income played a significant part in the loss of financing it was not the only error or omission by the customer on the credit application. The customer would have received in the mail a letter outlining the issues from the financing source. The reason for the charges upon returning a vehicle are due to several factors that could include time, damage, mileage and are charged because the vehicle has decreased in value as time passed and miles were added not to mention the loss of other qualified customer that no longer had the opportunity to purchase the unit. I prefer that no customer leaves our place of business unsatisfied and that is why we tried so hard to get them into another car. Also in reference to the general manger, he is paid a salary that is not influenced by the income of the store. We do this so he can focus on the satisfaction of the customer.Thank You,[redacted]