FOY'S CONSTRUCTION

This party did order tuxedo's around months ago They were never promised tuxedo's would be in a week ahead of time Tuxedo's come in the Thursday before the event On all of their tickets, that they signed, the date of delivery 6/4/was clearly written On good faith I ordered the tuxedo's months ago I say good faith because none of this party put down a down payment When they were told that no one had put a down payment that Saturday , four of the party members called payments in of 50% down On 5/28/2015, I emailed this bride and told her that unfortunately tuxedo's don't come in a week prior She claims to have never gotten the email, but, I received a response to it on 5/31/I called Jim's on 5/28/to make sure all the tuxedo's were ordered and when they would be here I emailed her and included this information We do have jackets in the store that people can try on and they did use those If we do a try on, it's for the groom, months ahead of the wedding, never for groomsmen I was surprised that she showed up that Saturday and promptly told her that the tuxedo's would not be here today and again told her the tickets read 6/4/ I had no inkling when they left that they were upset in any wayThe only reason they requested to be re-measured was the fact that they stated, "we've gained a few pounds" We did not just "start" measuring themThey were, in fact, an inch bigger in the waste I assured them that the pants were adjustable and it would be fineThey were never told that I was out of town How could I have measured them if I was out of town They were never told that we would order the tuxedo's that day because they were already ordered as confirmed on 5/28/2015, three days prior to her coming to the shop [redacted] did not receive one phone call from this person on that Monday 6/1/as evidenced by the call logNo messages were left, we monitor for emergency messages on Monday and nothing was received, emergency or otherwise We are also closed on Monday and was told by the bride that her and her father came banging on the door coming back twice and since we weren't there she said she was panickingWhy would you bang on a door if the business is closed with business hours clearly posted on the door The tuxedo's came in earlier than predicted on there ticket [redacted] called to let them know and was told they went to Men's Ware house Monday evening and that there tuxedo's would be there on Friday In fact, we had them in the store when the father came in He was demeaning to [redacted] personally and looked at the tuxedo's and smirked [redacted] never cussed this woman out or anyone else I was present for one of the conversations and [redacted] handled it professionally The store incurred expenses due to this situation The store actually could have charged for all of the deposits, but, I don't want these poor guys to have to put out any more money because of this brides mistakes Instead of receiving the tuxedo's days ahead, she had to wait till Friday 6/5/to pick up the tuxedo's from Men's Ware House None of what she did made any senseNot to mention she has attempted to write slanderous comments on [redacted] No one has been harassing this bride,we are to busy and professional to harass people She put undo stress on herself the wedding party and our storeI do not feel like a refund is in orderThe store and [redacted] followed through on everything and incurred expenses This bride did not listen and did not read her ticket for the date the tuxedo's were to be here I do have copies of the tickets, but, had trouble attachingI can send copies to you if need beThe store also has a sign up at the register in bold black letters reading, "50% deposit on all special order tuxedo's, non-refundable"Please let me know if I need to address anything further ID [redacted]

I've reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.There full of it, I've got a party of people that were there that can back us upPlus looking them up on [redacted] reviews and [redacted] shows that they tend to enrage everyone that they do business with But this is fine, we've resolved it another way while you guys have assisted so we are just going to walk away as our wedding is over and we would like this to go away.Thank you guys for your assistance, Regards, [redacted] ***

I've reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.There full of it, I've got a party of people that were there that can back us upPlus looking them up on *** reviews and *** shows that they tend to enrage everyone that they do business with But this is fine, we've resolved it another way while you guys have assisted so we are just going to walk away as our wedding is over and we would like this to go away.Thank you guys for your assistance,
Regards,
*** ***

This party did order tuxedo's around months ago They were never promised tuxedo's would be in a week ahead of time Tuxedo's come in the Thursday before the event On all of their tickets, that they signed, the date of delivery 6/4/was clearly written On good faith I
ordered the tuxedo's months ago I say good faith because none of this party put down a down payment When they were told that no one had put a down payment that Saturday , four of the party members called payments in of 50% down On 5/28/2015, I emailed this bride and told her that unfortunately tuxedo's don't come in a week prior She claims to have never gotten the email, but, I received a response to it on 5/31/I called Jim's on 5/28/to make sure all the tuxedo's were ordered and when they would be here I emailed her and included this information We do have jackets in the store that people can try on and they did use those If we do a try on, it's for the groom, months ahead of the wedding, never for groomsmen I was surprised that she showed up that Saturday and promptly told her that the tuxedo's would not be here today and again told her the tickets read 6/4/ I had no inkling when they left that they were upset in any wayThe only reason they requested to be re-measured was the fact that they stated, "we've gained a few pounds" We did not just "start" measuring themThey were, in fact, an inch bigger in the waste I assured them that the pants were adjustable and it would be fineThey were never told that I was out of town How could I have measured them if I was out of town They were never told that we would order the tuxedo's that day because they were already ordered as confirmed on 5/28/2015, three days prior to her coming to the shop *** did not receive one phone call from this person on that Monday 6/1/as evidenced by the call logNo messages were left, we monitor for emergency messages on Monday and nothing was received, emergency or otherwise We are also closed on Monday and was told by the bride that her and her father came banging on the door coming back twice and since we weren't there she said she was panickingWhy would you bang on a door if the business is closed with business hours clearly posted on the door The tuxedo's came in earlier than predicted on there ticket *** called to let them know and was told they went to Men's Ware house Monday evening and that there tuxedo's would be there on Friday In fact, we had them in the store when the father came in He was demeaning to *** personally and looked at the tuxedo's and smirked *** never cussed this woman out or anyone else I was present for one of the conversations and *** handled it professionally The store incurred expenses due to this situation The store actually could have charged for all of the deposits, but, I don't want these poor guys to have to put out any more money because of this brides mistakes Instead of receiving the tuxedo's days ahead, she had to wait till Friday 6/5/to pick up the tuxedo's from Men's Ware House None of what she did made any senseNot to mention she has attempted to write slanderous comments on *** No one has been harassing this bride,we are to busy and professional to harass people She put undo stress on herself the wedding party and our storeI do not feel like a refund is in orderThe store and *** followed through on everything and incurred expenses This bride did not listen and did not read her ticket for the date the tuxedo's were to be here I do have copies of the tickets, but, had trouble attachingI can send copies to you if need beThe store also has a sign up at the register in bold black letters reading, "50% deposit on all special order tuxedo's, non-refundable"Please let me know if I need to address anything further ID ***