Initial Business Response /* (1000, 5, 2017/02/08) */
We contacted the subscriber directly and she has the manager's contact information. We will contact the distribution for her area and resolve the delivery issue.
Initial Business Response /* (1000, 5, 2016/11/09) */
The address has been removed from our non-subscriber route list. We will also follow up with the distributor for your area to let them know not to deliver.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/10) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
Final Consumer Response /* (4200, 18, 2017/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told this back in November and multiple times prior as well. Frankly, I no longer believe them. Perhaps a direct line phone number to the individual making these claims. I will just call them each time I am forced to instead of having to open a claim. Someone that I can call directly, bypassing the ridiculous automated call center.
Final Business Response /* (4000, 20, 2017/03/23) */
Our best contact number is 461.8519 but the option zero (0) bypasses the automated system and transfers directly to a staff representative. This is staffed M-F 6AM-7PM. Sat 6-10 am and 4-7 pm and Sunday 8am-noon.
Initial Business Response /* (1000, 5, 2016/07/12) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@fortwayne.com
The system amount showed a balance that included newspapers we thought were received. We will refund the entire [redacted] I would also like to...
offer 4 weeks free of the Sunday edition to show it can be delivered correctly and on time.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fort Wayne Newspapers is refunding my payment per request. They also went the extra step of offering me a couple weeks of the Sunday paper. Thank you for resolving my issue and going the extra mile.
Initial Business Response /* (1000, 5, 2017/10/31) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fortwayne.com
Dear [redacted]:
We apologize for our poor delivery service. The 4 Sundays with errors/misses, 10/8 - 10/29 were documented...
and your expiration date extended each time. I have extended another 4 free weeks and notified the Journal Gazette Home Delivery Manager and carrier. Your new expiration date is 12/30/17.
Thank you,
Marlene
Initial Business Response /* (1000, 12, 2015/12/29) */
Contact Name and Title: Kevin [redacted] Circulation D
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@fortwayne.com
The District Sales Manager for the area has addressed the issue with the local distributor and believe this issue has been...
resolved. The customer's account has been credited for the copies not received.
OFFER:
Delivery of newspaper and credit for service errors
[redacted] was having delivery issues with her newspaper service. Our carriers are contractors and not employees. She was not satisfied with her service and chose to stop her paper and be refunded the remainder of what she had coming to her. She was credited for any papers she did not receive. We...
resolved this issue by cancelling her paper as per her request and refunding her money. We would be happy to start her back up when she chooses to do so.
Initial Business Response /* (1000, 5, 2017/02/08) */
We contacted the subscriber directly and she has the manager's contact information. We will contact the distribution for her area and resolve the delivery issue.
Initial Business Response /* (1000, 5, 2016/11/09) */
The address has been removed from our non-subscriber route list. We will also follow up with the distributor for your area to let them know not to deliver.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/10) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
Final Consumer Response /* (4200, 18, 2017/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told this back in November and multiple times prior as well. Frankly, I no longer believe them. Perhaps a direct line phone number to the individual making these claims. I will just call them each time I am forced to instead of having to open a claim. Someone that I can call directly, bypassing the ridiculous automated call center.
Final Business Response /* (4000, 20, 2017/03/23) */
Our best contact number is 461.8519 but the option zero (0) bypasses the automated system and transfers directly to a staff representative. This is staffed M-F 6AM-7PM. Sat 6-10 am and 4-7 pm and Sunday 8am-noon.
Initial Business Response /* (1000, 5, 2016/07/12) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@fortwayne.com
The system amount showed a balance that included newspapers we thought were received. We will refund the entire [redacted] I would also like to...
offer 4 weeks free of the Sunday edition to show it can be delivered correctly and on time.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fort Wayne Newspapers is refunding my payment per request. They also went the extra step of offering me a couple weeks of the Sunday paper. Thank you for resolving my issue and going the extra mile.
Initial Business Response /* (1000, 5, 2017/10/31) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fortwayne.com
Dear [redacted]:
We apologize for our poor delivery service. The 4 Sundays with errors/misses, 10/8 - 10/29 were documented...
and your expiration date extended each time. I have extended another 4 free weeks and notified the Journal Gazette Home Delivery Manager and carrier. Your new expiration date is 12/30/17.
Thank you,
Marlene
Initial Business Response /* (1000, 12, 2015/12/29) */
Contact Name and Title: Kevin [redacted] Circulation D
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@fortwayne.com
The District Sales Manager for the area has addressed the issue with the local distributor and believe this issue has been...
resolved. The customer's account has been credited for the copies not received.
OFFER:
Delivery of newspaper and credit for service errors
[redacted] was having delivery issues with her newspaper service. Our carriers are contractors and not employees. She was not satisfied with her service and chose to stop her paper and be refunded the remainder of what she had coming to her. She was credited for any papers she did not receive. We...
resolved this issue by cancelling her paper as per her request and refunding her money. We would be happy to start her back up when she chooses to do so.