FR Dining

This matter has been resolvedOn July 11th both parties agreed to a credit of $in order for the customer to keep the merchandise that she received Thanks, [redacted] Regional Sales Manager (OE / SM / BE)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] is great asset to Furniture Row! He took the time that others wouldn't to listen, and ultimately resolve my problem He explained the whys behind what happen and made sure things were done fair and right to not only resolve my problem but retain my future business Sincerely, [redacted]

Good day Ms [redacted] , I did accept the resolution given by the business because it sounded they were going to really take action and resolve the claimI would like to get your assistance again in reopening the claim, or if another one has to be made please advise in what process to makeI called a few minutes ago to ask for the manager, since he was the one who called me to let me now that the furniture was going to be replacedI went yesterday and bought some furniture in a different store near by, so I asked the sales woman if when soemthing is ordered the time it will take, and she mentioned to me that no furniture ever takes more than business dayNow, I called about minutes and spoke to [redacted] , and told me [redacted] (Manager) was not in, but if there was something he could help me withTo my suprise they dont have any information on me, or anything, he ( [redacted] ) checked the system and to my surprise I am not is his systemIt is really strange because I boutgh furniture yesterday and that same number given was the same [redacted] could not findThey are not being responsible with agreementManager said furniture will take more less three weeks to arrive, and sales woman, who told me no furniture ever takes more to arrive than seven daysIt is really upset to have this type of problems when I am indeed waisting more money in purchasing more furniture in what I thought was going to be responsible personnelI will be returning furniture bought and I will expect for them to respond with actions and not with promisesIf this is not done, something else must need to be done Please advise in if I need to reopen a different claim, or if the same clain can be reopened? For your always prompt and accurate assistance, Thank you, [redacted] ###-###-#### P.s please also let me know if you need the invoices of the furniture bought yesterday, in which my phone number is listed as order numbers, and in which ( [redacted] ) said there was no record of me or my orders

Initial Business Response / [redacted] (1000, 6, 2015/11/13) */ I spoke with [redacted] and she [redacted] be back from vacation tomorrowI am planning on going out to her location to adjust or replace the chairs that are not leveling outWe [redacted] get her taken care of and make sure she is satisfied with her purchase

Tell us why here We ordered new brackets for the sectional but the manufacturer didn’t send enoughWe are going to order a new sectional in for the customer so they will have a brand new setOrder time on the new sectional will be one – two weeksWe will swap out the set when available

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We will remove Ms [redacted] from our mailing lists immediatelyPlease note that this can take 8-weeks and the customer may receive mail during that period that is already in process

They replaced the chairs as promisedI am still concered about the sales techniques used to talk me into purchasing an inferior warrenty (great white botteling)I hope they will continue to help if I run into future issues with the purchase Thank you Revdex.com Thank you for helping resolve this, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: That is not a resolution Once again it becomes my issue to track down someone who can help after the saleI have made contact with many managers at Oak Express and none have resolved the issue as of yetMost will not return calls I have learned the reason I was stood up on the second delivery attempt Turns out the delivery crew that was assigned in your system did not exist despite getting a text msg reminder the night beforeThat reasoning is rediculous and does nothing for the fact that I traveled hours and had the snow removed from the driveway to facilitate the delivery Then I hear a second attempt was made, this time without a night before confirmationMy contact information is on file with my purchase history Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:it clearly states on my receipt the it covers all types of accidental stainsYour reference to soiling stain is ridiculous All stains are soiledI paid for stain prtection against my furniture and it is now stainedThe manager of furniture row who sold me the plan said he was completely shocked that the claim was denied because there are very clear stains on itI would like my furniture professionally cleaned or exchanged Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is absolutely satisfactory to me [redacted] went above and beyond with her service, and took complete ownership of the issue to get it resolved quicklyTheir responsiveness, professionalism, and service has been stellar!! We greatly appreciate everything they've done Sincerely, [redacted]

I got a hold of *** this morning and she had a few minutes. She would prefer us to fix it before replacement. We are sending out a technician to repair the area, because she loves this table and it has been discontinued. If we cannot repair it, then we will be exchanging... it out for a new set. I am confident the repair in minor and will be to her satisfaction.

Customer has been contactedWe will replace the bar stools

*** took care of this customer. He bought a warranty to cover accidental damage on chairs. He is upset with the warranty company. We setup a swap for the two damage chairs like he requested and he is happy now

I spoke to Mrs*** and I assured her we will resolve this issue by tomorrow eveningWe are going to pick up her barstools tomorrow morning, April 1, We will make every effort to repair them or replace them and then return them to her the same dayIf we are unable to do that, we will
offer to upgrade her to a different barstoolHowever, if all else fails I assured Mrs*** we will refund 100% of the her moneyWe hope to have this resolved by tomorrow afternoonSincerely, *** *** Regional Sales Manager * ** *** *** * ** *** ***
* ***

We will contact the customer today and issue a $refund
*** ***
Regional Sales Manager
Sofa Mart, Oak Express and Bedroom Expressions

My apologies, the claim was denied for soiling over time If there was a stain that was not removed the customer should have contact us immediately, this is always the best way to guarantee stain removal, waiting years any type of stain is now set into the fabric and will most likely not
come out *** Great White Bottling ***

Ms***s has been totally taken care ofAll of her pieces have been repaired
Thanks,
***

My name is *** *** and I am the Regional Manager over the *** *** Location. My number is ***

The customer a full refund on the item and picked it up on Friday March 17th