FR Sport

The customer placed the order on our website and we promptly shipped his orderOn June 19th, he emailed us stating the following:" [redacted] < [redacted] > Fri, Jun 19, at 12:PMTo: [email protected] need an RMA for a set of wheel spacers I ordered from you guys, nothing is wrong I simply accidentallyordered them twiceThe order number is [redacted] ."On the same day, we replied back to the customer:"On Friday, June 19, 2015, [redacted] < [redacted] > wrote:Hello,We will need clear images of the following:1) Uninstalled / Sealed item2) Shipping Label3) Part number / Sticker NumberReference #: DL [redacted] Once the images are approved, we will proceed with the next stepPlease respond to this email within days to proceed with your requestReturn items are subjected to a 20% restocking feeThe 20% restocking fee can be waived for the exchange of the same product but different application or items of equal or higher valuePlease let us know if you would like an exchange or a returnPlease view our return policy for further information[redacted] If you have any further questions, please let us know.Thank you, [redacted] Customer Service Representative [redacted] Phone: 714-515-ext ***Email: [redacted] Return Policy: http://goo.gl/t7A7NzStore Policies: http://goo.gl/NxJ8TL"I have attached copies of the email as proof of time and date stamp of all beginning correspondenceTo address the customer's claims:Customer states charged twiceResponse: The customer ordered twice on the website under different namesOne order paid with Paypal while the other order with Credit CardWith Paypal to pay, it requires you to log in and completely check out in order to paySame with the Credit card routeOnly the customer could checkout with those details"Not only would the company not return the items because it was "past their return window", but they also wanted to charge me a 20% fee and make me pay return shipping."Response: As shown by our emails attached, we did allow the returnThe 20% restocking fee is part of our policy that's noted on the website and the customer stated he doesn't need the item and nothing is wrong with itHe is responsible for the return shipping of not wanting somethingIt took almost a week when I emailed the customer service deptto get an answer back"Response: The attached emails show we immediately emailed you back the same day you emailed usWe have already contacted the customer and working with him on the return We can accept the return as long as the item is completely brand new, uninstalled, in it's original packaging and there is a 20% restocking fee unless you do an exchange of equal or higher value

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received this same "form letter" (that you sent to me) from them, and when I responded that our item met the requirements, I still did not receive the needed RMA number If they will supply that, then I will return the item and consider complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have received this same "form letter" (that you sent to me) from them, and when I responded that our item met the requirements, I still did not receive the needed RMA number If they will supply that, then I will return the item and consider complaint resolved Regards, [redacted] ***

Mr [redacted] did not purchase this item from FRSportHe ordered it from another company near him called Addiction Imports and paid them for the part We have advised the customer to work with Addiction Imports to resolve any issuesWe have also spoken with Addiction Imports so that they are aware of the issue and they assured us that they will work with their customer

HI, The item which you are requesting to return is extremely sensitive as if used or installed or opened and chipped, can do heavy damage to the next vehicle it is installed onWe are willing to accept the item back if it is uninstalled, completely brand new and still sealed in it’s original packagingThe terms are listed below as they are on our website:A Return Merchandise Authorization (RMA) number must be requested within days of delivery of the productReturns without an RMA number will not be acceptedRMA numbers will be valid for days after issueReturned items are subjected to a 20% restocking fee, excluding any shipping chargesItems that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or creditThe shipping cost to send the item back to us is not refundableThe 20% restocking fee can be waived for the exchange of the same product but different application of equal or higher valueFor all other returns and exchanges, there is a 20% restocking feeReturned or exchanged products must be brand new, unused, and uninstalledItems should have all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing insertsIf parts are missing or the packaging is damaged it will be up to the manufacturer to determine if the item can be taken backThe original manufacturer's labeled packaging should be enclosed within an outer shipping boxPlease do not write or place shipping labels or stickers on the manufacturer's packagingSecurely package the product and include the filled out Return Merchandise Form and a copy of the original invoiceShip the parcel back to us freight prepaidWe do not accept COD or freight collect shipmentsWe recommend a shipping method that provides tracking and insuranceItems that cannot be returnedElectronicsTurbo / Supercharger kitsExternal body parts including body kitsEngine internals and valvetrainWheels and tiresMost interior items (example: Seats, harnesses ect.)Fittings and made to order linesCoupler, hose, and piping componentsPromotional productsRacing suits, shoes and related clothingLiquid ItemsAny item that was special orderOpen Box / Used itemsIf the item arrives back used, installed, open, not sealed or not in the condition that we originally sent it to you, the return will be rejected and any shipping costs incurred as the responsibility of the customer requesting the returnIf you choose to accept these terms, we can issue you the RMA# for the return to proceed

This customer purchased the item from us on 01/02/and the order shipped out 01/03/Here is the tracking number as proof of shipment *** via UPSI checked email records to show any emails but there are none from him from our email logsOur rep received a call from the
customer on Feb requesting to return the itemThe rep explained to the customer the return policy and proceeded to email the customer and a CC'd copy to our systems log the RMA# and return instructionsA copy proof of the email and time stamp is provided via PDFThe email provided in this Revdex.com by the customer matches the email we emailed the RMA instructions to on Feb To this day, we have not received any return from this customerWe do not understand the purpose of this complaint if his request to return was already emailed and awaiting the product to actually return

Customer placed the order on our website and the order was completed and shippedOnce the customer received the product, he notified us of the incorrect listingWe apologized for the listing error and corrected the listing immediatelyOur listings are entered manually so errors can occur
For this reason, we noted on our website "FRSport.com is not responsible for typographical errorsAll typographical errors are subject to correction." As for the customer, we immediately offered to take back the unit for a full refund and provide a shipping labelHere is the tracking number of the return label: *** via UPS Customer has been refunded.
Aug - Order placed
Sep - Order shipped UPS = ***
Sep - UPS delivers package
Sep - Customer informs us of listing error and UPS return label issued: ***
Sep - Customer provides unit back to UPS
Sep - Item arrives and inspected.
Sep - Customer is refunded

This order was placed on our website where over 100,items are posted if not moreGeneric images are used and notified right under the image so customers shopping are informed that the picture used is not specific and is genericThe part from the manufacturer Mishimoto shows it is only fan
for your vehicle, not Mishimoto designed the fan shroud for your vehicle with only fan When we received the item back here, it was inspected by our warranty department and still sealed how the manufacturer seals their productWe did not find any signs of useThe external box did show some minor scuffs from shippingDo you have images you can email us at [email protected] of how it arrived to you originally as claimed so we can perhaps investigate further with our shipping carrier regarding the condition

HI,
The item which you are requesting to return is extremely sensitive as if used or installed or opened and chipped, can do heavy damage to the next vehicle it is installed onWe are willing to accept the item back if it is uninstalled, completely brand new and still sealed in it’s original packagingThe terms are listed below as they are on our website:
A Return Merchandise Authorization (RMA) number must be requested within days of delivery of the productReturns without an RMA number will not be acceptedRMA numbers will be valid for days after issue
Returned items are subjected to a 20% restocking fee, excluding any shipping chargesItems that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or creditThe shipping cost to send the item back to us is not refundableThe 20% restocking fee can be waived for the exchange of the same product but different application of equal or higher valueFor all other returns and exchanges, there is a 20% restocking fee
Returned or exchanged products must be brand new, unused, and uninstalledItems should have all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing insertsIf parts are missing or the packaging is damaged it will be up to the manufacturer to determine if the item can be taken back
The original manufacturer's labeled packaging should be enclosed within an outer shipping boxPlease do not write or place shipping labels or stickers on the manufacturer's packaging
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice
Ship the parcel back to us freight prepaidWe do not accept COD or freight collect shipmentsWe recommend a shipping method that provides tracking and insurance
Items that cannot be returned
Electronics
Turbo / Supercharger kits
External body parts including body kits
Engine internals and valvetrain
Wheels and tires
Most interior items (example: Seats, harnesses ect.)
Fittings and made to order lines
Coupler, hose, and piping components
Promotional products
Racing suits, shoes and related clothing
Liquid Items
Any item that was special order
Open Box / Used items
If the item arrives back used, installed, open, not sealed or not in the condition that we originally sent it to you, the return will be rejected and any shipping costs incurred as the responsibility of the customer requesting the returnIf you choose to accept these terms, we can issue you the RMA# for the return to proceed

The customer placed the order on our website and we promptly shipped his order. On June 19th, he emailed us stating the following:
"[redacted] <[redacted]> Fri, Jun 19, 2015 at 12:46 PM
To: [email protected]
I need an RMA for a set of wheel spacers i...

ordered from you guys, nothing is wrong I simply accidentally
ordered them twice. The order number is [redacted]."
On the same day, we replied back to the customer:"On Friday, June 19, 2015, [redacted] <[redacted]> wrote:
Hello,
We will need clear images of the following:
1) Uninstalled / Sealed item
2) Shipping Label
3) Part number / Sticker Number
Reference #: DL[redacted]
Once the images are approved, we will proceed with the next step. Please respond to this email within 5 days to proceed with your request. Return items are subjected to a 20% restocking fee. The 20% restocking fee can be waived for the exchange of the same product but different application or items of equal or higher value. Please let us know if you would like an exchange or a return. Please view our return policy for further information.
[redacted]
If you have any further questions, please let us know.
Thank you,
[redacted]
Customer Service Representative
[redacted]
Phone: 714-515-4001 ext [redacted]Email: [redacted]
Return Policy: http://goo.gl/t7A7Nz
Store Policies: http://goo.gl/NxJ8TL"
I have attached copies of the email as proof of time and date stamp of all beginning correspondence. 
To address the customer's claims:
1. Customer states charged twice. 
Response: The customer ordered twice on the website under 2 different names. One order paid with Paypal while the other order with Credit Card. With Paypal to pay, it requires you to log in and completely check out in order to pay. Same with the Credit card route. Only the customer could checkout with those details. 
2. "Not only would the company not return the items because it was "past their return window", but they also wanted to charge me a 20% fee and make me pay return shipping."
Response: As shown by our emails attached, we did allow the return. The 20% restocking fee is part of our policy that's noted on the website and the customer stated he doesn't need the item and nothing is wrong with it. He is responsible for the return shipping of not wanting something. 
3. It took almost a week when I emailed the customer service dept. to get an answer back"
Response: The attached emails show we immediately emailed you back the same day you emailed us. 
We have already contacted the customer and working with him on the return . We can accept the return as long as the item is completely brand new, uninstalled, in it's original packaging and there is a 20% restocking fee unless you do an exchange of equal or higher value.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached you will find a photo of the usps package used to ship item in this purchase,  as you will clearly see , the seller and shipper is FRsport from the same address listed with the Revdex.com. 
Regards,
[redacted]

HI, The item which you are requesting to return is extremely sensitive as if used or installed or opened and chipped, can do heavy damage to the next vehicle it is installed on. We are willing to accept the item back if it is uninstalled, completely brand new and still sealed in it’s original...

packaging. The terms are listed below as they are on our website:A Return Merchandise Authorization (RMA) number must be requested within 14 days of delivery of the product. Returns without an RMA number will not be accepted. RMA numbers will be valid for 10 days after issue. Returned items are subjected to a 20% restocking fee, excluding any shipping charges. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The shipping cost to send the item back to us is not refundable. The 20% restocking fee can be waived for the exchange of the same product but different application of equal or higher value. For all other returns and exchanges, there is a 20% restocking fee. Returned or exchanged products must be brand new, unused, and uninstalled. Items should have all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing inserts. If parts are missing or the packaging is damaged it will be up to the manufacturer to determine if the item can be taken back. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging. Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice. Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance. Items that cannot be returnedElectronicsTurbo / Supercharger kitsExternal body parts including body kitsEngine internals and valvetrainWheels and tiresMost interior items (example: Seats, harnesses ect.)Fittings and made to order linesCoupler, hose, and piping componentsPromotional productsRacing suits, shoes and related clothingLiquid ItemsAny item that was special orderOpen Box / Used itemsIf the item arrives back used, installed, open, not sealed or not in the condition that we originally sent it to you, the return will be rejected and any shipping costs incurred as the responsibility of the customer requesting the return. If you choose to accept these terms, we can issue you the RMA# for the return to proceed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received this same "form letter" (that you sent to me) from them, and when I responded that our item met the requirements, I still did not receive the needed RMA number.  If they will supply that, then I will return the item and consider complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received this same "form letter" (that you sent to me) from them, and when I responded that our item met the requirements, I still did not receive the needed RMA number.  If they will supply that, then I will return the item and consider complaint resolved.
Regards,
[redacted]

Mr [redacted] did not purchase this item from FRSport. He ordered it from another company near him called Addiction Imports and paid them for the part.  We have advised the customer to work with Addiction Imports to resolve any issues. We have also spoken with Addiction Imports so that they are...

aware of the issue and they assured us that they will work with their customer.

The customer placed the order on our website and we promptly shipped his order. On June 19th, he emailed us stating the following:"[redacted] <[redacted]> Fri, Jun 19, 2015 at 12:46 PMTo: [email protected] need an RMA for a set of wheel spacers I ordered from you guys, nothing...

is wrong I simply accidentallyordered them twice. The order number is [redacted]."On the same day, we replied back to the customer:"On Friday, June 19, 2015, [redacted] <[redacted]> wrote:Hello,We will need clear images of the following:1) Uninstalled / Sealed item2) Shipping Label3) Part number / Sticker NumberReference #: DL[redacted]Once the images are approved, we will proceed with the next step. Please respond to this email within 5 days to proceed with your request. Return items are subjected to a 20% restocking fee. The 20% restocking fee can be waived for the exchange of the same product but different application or items of equal or higher value. Please let us know if you would like an exchange or a return. Please view our return policy for further information.[redacted]If you have any further questions, please let us know.Thank you,[redacted]Customer Service Representative[redacted]
[redacted]
[redacted]
[redacted]Phone: 714-515-4001 ext [redacted]Email: [redacted]Return Policy: http://goo.gl/t7A7NzStore Policies: http://goo.gl/NxJ8TL"I have attached copies of the email as proof of time and date stamp of all beginning correspondence. To address the customer's claims:1. Customer states charged twice. Response: The customer ordered twice on the website under 2 different names. One order paid with Paypal while the other order with Credit Card. With Paypal to pay, it requires you to log in and completely check out in order to pay. Same with the Credit card route. Only the customer could checkout with those details. 2. "Not only would the company not return the items because it was "past their return window", but they also wanted to charge me a 20% fee and make me pay return shipping."Response: As shown by our emails attached, we did allow the return. The 20% restocking fee is part of our policy that's noted on the website and the customer stated he doesn't need the item and nothing is wrong with it. He is responsible for the return shipping of not wanting something. 3. It took almost a week when I emailed the customer service dept. to get an answer back"Response: The attached emails show we immediately emailed you back the same day you emailed us. We have already contacted the customer and working with him on the return . We can accept the return as long as the item is completely brand new, uninstalled, in it's original packaging and there is a 20% restocking fee unless you do an exchange of equal or higher value.

Review: Used Google for Motor Oil by 5 Gallon Jugs.

1. Put two 5 gal in Cart and promised to pay ($106.98)

2. Promise fulfilled in Aug ($106.98)

3. FRSport promised to supply two 5 gal jugs, per the documented web site (in writing),

4. Recd receipt for two 5 gal jugs (in writing for $106.98).

5. Recd two 5qt bottles (Bait and Switch).

6. Called FRSport they refused to honor the sales commitment and they said I need to send another $160 for what I ordered (two 5 gal Jugs). I trusted them once but not a second time (I'm not a FOOL).

7. They said they were not going to send the two 5 gal jugs I ordered as they PROMISED.

8. They said all I get is a refund and I need to send back the SWITCHED item.

DO NOT ORDER ANYTHING FROM THESE PEOPLE, THEY LIE !!!

BAIT & SWITCH:

Bait and switch advertising is a violation of consumer laws. It is a type of fraudulent business practice where one party, such as a manufacturer or business, will offer the "bait". This could be a product that is advertised at a very low cost and is designed to lure in a customer. Once the customer is attracted, the manufacturer will pull the "switch". The proposed product will no longer be available at the advertised price, but instead it will be offered at a much higher price or an altogether different product will be offered.

The purpose of the bait and switch is to convince the consumer to pay much more money than was originally planned. The idea is that the seller has already drawn the customer in with the bait and will now be free to switch the product without losing the customer.

- See more at: [redacted] Consumer laws will allow an aggrieved party to sue for damages if they are the victim of a bait and switch. A competing business may also be able to take action in court against individuals who practice the bait and switch. Consumer laws will hold this fraudulent business liable for false advertising, or possibly for trademark infringement. - See more at: [redacted]Desired Settlement: Complete the sale as advertised and send the product desired and faithfully paid for...HONESTY !!!

Business

Response:

Customer placed the order on our website and the order was completed and shipped. Once the customer received the product, he notified us of the incorrect listing. We apologized for the listing error and corrected the listing immediately. Our listings are entered manually so errors can occur. For this reason, we noted on our website "FRSport.com is not responsible for typographical errors. All typographical errors are subject to correction." As for the customer, we immediately offered to take back the unit for a full refund and provide a shipping label. Here is the tracking number of the return label: [redacted] via UPS. Customer has been refunded.

Review: I ordered a part , a 3inch vband adapter flange, part # ATP-FLS-028 it's a metal part , used in turbo Exhaust applications for automobiles .

The part I received was either USED and not new , or damaged in the manufacture process . They are refusing to Honor FULL REFUND on part . They are forcing me to jump through ridiculous unmentioned and inappropriate process to even return the part. When an RMA was issued, it listed the part to be IN BRAND NEW perfect condition on return ....the reason for return was it was used or damaged to begin with . Second, they are trying to force me to Exchange the item , even though the advertise a full refund , and even in the rma state I am not responsible for the refund , return shipping , or any other said restocking fees or charges . Third , they are very rude and unprofessional on the phone , trying to force me to pay return shipping under the guise of a 3rd party, unrelated to them , refunding me .

I have had several other issues with this company in the past , and was unaware my order was going to be shipped through them . There is no Reason I am financially responsible for this companies issue .Desired Settlement: Full Refund , Including the issuing of a Return Shipping label, PAID IN FULL BY FRSPORT.COM .

Zero Dollar or Cents out of my Pocket for return shipping and a Full refund of the items Purchase price.

Business

Response:

Mr [redacted] did not purchase this item from FRSport. He ordered it from another company near him called Addiction Imports and paid them for the part. We have advised the customer to work with Addiction Imports to resolve any issues. We have also spoken with Addiction Imports so that they are aware of the issue and they assured us that they will work with their customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached you will find a photo of the usps package used to ship item in this purchase, as you will clearly see , the seller and shipper is FRsport from the same address listed with the Revdex.com.

Regards,

Review: After charging me twice and sending to sets of the same product that I had only ordered once; this company then sent me not onw but TWO of the wrong product. I ordered wheel spacers for my car, and received a two sets with the wrong thread pattern. Not only would the company not return the items because it was "past their return window", but they also wanted to charge me a 20% fee and make me pay return shipping. I have and will continue to try and contact this business in order to get my $360 of ill-spent money back. It took almost a week when I emailed the customer service dept. to get an answer back and the company seems to have absolutely no care for their customers satisfaction. I will never again give my patronage to this business and I highly recommend that everyone else do the same.Desired Settlement: All I want from this terrible experience is to send the products back to the company to get my money back. I am a 21-year-old full-time working man and I do not have an extra $360 to blow on parts that are quite literally useless to me. If the company will just take the spacers back and give me my money I will have no dispute with them.

Business

Response:

The customer placed the order on our website and we promptly shipped his order. On June 19th, he emailed us stating the following:"[redacted] <[redacted]> Fri, Jun 19, 2015 at 12:46 PM

Review: Prior to purchasing through this company, I made phone call and contacted a representative for this company about June, who was happy to spend time with me answering my questions and concerns. I am restoring an Olds 1979 Starfire, and was not sure if the part I was ordering would be correct. After answering a few questions about the part, I asked her if this turned out to be the wrong part, would it be returnable. Her answer was that as long as it was not used, yes, it would be returnable. I requested the mandatory RMA # and sent photos of item, as requested, and waited for reply. I received reply which said it was in their return policy that the part I ordered was 'not' returnable. The part itself is not mentioned in the return policy, but the company says:

" This product does not qualify for a return or exchanges. It is considered a engine internal/ valve train part and those are listed in our policy as not returnable. I will put a link below to our policy if you have any questions feel free to let us know." This is in direct contrast to what the company representative promised. The part we ordered does NOT include that above description anywhere (engine internal/valve train part).Desired Settlement: I want the business to stand by the word of its representative, who was contacted for exactly this reason-should a return be necessary. If the representative is not knowledgeable about the product, why should we be held accountable? Hold classes for their employees to train them better, but be that as it may, when specifically asked for return policy, and given an answer, the customer should not be penalized for receiving that incorrect(?) information. I acted on good faith, and expect FRSport to do the same. When they issue the refund, it should be for full amount, or take the 20% restocking fee and pay for the return shipping.

Business

Response:

HI, The item which you are requesting to return is extremely sensitive as if used or installed or opened and chipped, can do heavy damage to the next vehicle it is installed on. We are willing to accept the item back if it is uninstalled, completely brand new and still sealed in it’s original packaging. The terms are listed below as they are on our website:A Return Merchandise Authorization (RMA) number must be requested within 14 days of delivery of the product. Returns without an RMA number will not be accepted. RMA numbers will be valid for 10 days after issue. Returned items are subjected to a 20% restocking fee, excluding any shipping charges. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The shipping cost to send the item back to us is not refundable. The 20% restocking fee can be waived for the exchange of the same product but different application of equal or higher value. For all other returns and exchanges, there is a 20% restocking fee. Returned or exchanged products must be brand new, unused, and uninstalled. Items should have all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing inserts. If parts are missing or the packaging is damaged it will be up to the manufacturer to determine if the item can be taken back. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging. Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice. Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance. Items that cannot be returnedElectronicsTurbo / Supercharger kitsExternal body parts including body kitsEngine internals and valvetrainWheels and tiresMost interior items (example: Seats, harnesses ect.)Fittings and made to order linesCoupler, hose, and piping componentsPromotional productsRacing suits, shoes and related clothingLiquid ItemsAny item that was special orderOpen Box / Used itemsIf the item arrives back used, installed, open, not sealed or not in the condition that we originally sent it to you, the return will be rejected and any shipping costs incurred as the responsibility of the customer requesting the return. If you choose to accept these terms, we can issue you the RMA# for the return to proceed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received this same "form letter" (that you sent to me) from them, and when I responded that our item met the requirements, I still did not receive the needed RMA number. If they will supply that, then I will return the item and consider complaint resolved.

Regards,