Fracassi Lashes

The customer [redacted] came into our store on 8/29/She stated that she was going to [redacted] and she wanted her lashes to look good so she upgraded from our DashLash for $and picked the Million Dollar Lash for $50.00, which is a higher quality lashWe offered her the guaranteed package that come with unlimited refills for one month for $150.00, which the customer declinedWe also told her to be very careful when going to [redacted] as partying and running around and getting wild could cause the lashes to come offWe also told her there are no guaranteesThe customer left happy and we advised her to take good care of them as there is no refund and also pointed this out on the receipt, which we have attached a copyAt the time of service she was given a receipt as we are always upfront and honest with our customersSome customers try to get free services by demanding a refund after their event is over and we feel as a business we should be protected in situations like thisLet us know if there is anything else we can do to resolve this matter in a professional mannerSincerely yours, Ernie, Manager

Revdex.com spoke to Latina, Manager, at business and the following was relayed: She has been a client since March of The customer likes a specific technicianThe lashes are not guaranteed and I did apologize to the customerLast time there was an issue we did extend her membership as a good faith gestureShe was never denied service and was allowed to come in on a day that is not included in her membership, which is unlimited visits on Sunday through WednesdayShe wanted us to extend and upgrade her plan to the platinum plan, unlimited on any day, a $packageWe were willing to meet her in the middle and upgrade her to the gold packageShe has since been refunded in full and additionally she disputed the charge with her credit card

Revdex.com spoke to Latina at business and the following was relayed: We have reached out to the customer, the situation has been addressed and the consumer did receive her money backShe is still a customer of ours

Revdex.com spoke to Latina, Manager, at business and the following was relayed:  She has been a client since March of 2014. The customer likes a specific technician. The lashes are not guaranteed and I did apologize to the customer. Last time there was an issue we did extend her membership as a good...

faith gesture. She was never denied service and was allowed to come in on a day that is not included in her membership, which is unlimited visits on Sunday through Wednesday. She wanted us to extend and upgrade her plan to the platinum plan, unlimited on any day, a $1000 package. We were willing to meet her in the middle and upgrade her to the gold package. She has since been refunded in full and additionally she disputed the charge with her credit card.

The customer [redacted] came into our store on 8/29/17. She stated that she was going
to [redacted] and she wanted her lashes to look good so she upgraded from our DashLash for $35 and picked the Million Dollar Lash for $50.00, which is a higher quality lash. We offered her the guaranteed...

package that come with unlimited refills for one month for $150.00, which the customer declined. We also told her to be very
careful when going to [redacted] as partying and running around and getting wild
could cause the lashes to come off. We also told her there are  no guarantees. The customer left happy and we advised her to take
good care of them as there is no refund and also pointed this out on the receipt, which we have attached a copy. At the time of service she was given a receipt as we are
always upfront and honest with our customers. Some customers try to get free services by demanding a refund after their event is over and we feel as a business we should be protected in situations like this. Let us know if there is anything else we can do to resolve this matter in
a professional manner. Sincerely yours, Ernie, Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   First, I have been getting the same lashes from this company every year I go to [redacted], just the fact that I had continued to get my lashes from the same company and purchasing the exact same lashes should have determined my satisfaction and ability to care for my lashes. The $35 lashes I would get every year lasted longer than the $50 lashes I received.  Secondly, I resent the fact that this company would assume I go to [redacted] to party and run around!!! My elderly parents live there!!! Again, this shows the integrity and character of this company to assume such poor qualities in their customers!  The fact of the matter here is this company has used illegal practices, offering a guarantee to increase the cost of a sale!  I am not sure how many other individuals have been effected by this practice and the lack of integrity of this company!  I am looking into filing a complaint with the attorney general at this point!  Especially after the response received from this company!! Again, I request a full refund and to part ways from this company. Regards,
[redacted]