Fragrance Appeal

Initial Business Response /* (1000, 8, 2015/11/20) */
We apologize for any inconvenience caused by the misplacement of our Refund/Exchange PolicyWe however take pride in putting our customer's first and solve the problems and make every single customer satisfied
Due to the reason of our
highly discounted prices as compared to department stores (Up to 50% Off), unfortunately we do not offer Cash refund on the purchases for buyer's remorse, and in an effort to keep our customers satisfied, we do however offer day exchange policy
Any customer can come and exchange, with a proof of purchase, a product of same or higher valueAlso we offer store credit if the customer does not want to exchange it for something else at that point
In this certain complaint, it is a case of Buyer's Remorse and we offered full exchange or Store Credit according to our company's policyWe would like to satisfy the customer and want the customer to please come back to the location they purchased from and can exchange the product or get a store credit as mentioned earlier
We do apologize if the customer was confused about the refund policy and that we were not able to show our refund policy promptly before the purchase and customer thought they could get cash refund for any item they purchase and have a misconception about California LawPlease refer to the same website the customer has copied the California Law from, it also states
" California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read"
Legally if a company offer Full Exchange/Store Credit, they do not have to display the return policyWe do however understand that it has created a confusion and apologize for it and will take prompt action to notify customers about the return policy so all customers are satisfied
Initial Consumer Rebuttal /* (3000, 10, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the same California State Refund Policy guidelines, it states "Some companies may limit exchanges or returns for credit or refunds on all, or some productsSome may not allow exchanges or returns for credit or refunds at allBut whatever the limitation, it must be conspicuously disclosed."
This statement clarifies that yes, even if exchanges are offered, that "whatever limitation" is in place must be disclosed
This is also not a case of buyer's remorse, and is actually my guardian trying to void an unauthorized purchase/contract made by a minor, which can be done regardless of sales policyI let the sales representative know my guardian did not approve of this purchase at the time of refund, and was still deniedIf I were to bring a guardian to void the purchase, that should be sufficient enough for the transaction to be voided