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FragranceON.com

12312 Jamaica Ave, Richmond Hill, New York, United States, 11418-2639

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Reviews Perfume, Online Retailer FragranceON.com

FragranceON.com Reviews (%countItem)

On Friday, September ***, I placed an order with Fragrance On via their website. After placing my order, for 2 (two) Realm Men's Cologne Eau de Toilette Spray 3.4oz @ $19.17 each, for a total purchase price of $38.34. There was no charge for shipping. The suggested delivery time was between 1-2 business days. I received an e-mail from Fragrance On at 10:46AM, that my order was received and confirmed. Order ID #***.
On Tuesday, September ***, I decided to send a follow up e-mail to Fragrance On asking, "Would someone be kind enough and let me know when I can expect my order. Thank you." I received notification my e-mail was received and being reviewed by their support staff.
On Friday, September ***, since I hadn't heard back from anyone, I decided to call at 9:45AM, their customer service number at . It rang a couple of times then went dead. I followed up two more times and the same thing happened.
I also called my credit card company immediately after to advise them of the situation.

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

Hello, Good Morning. I am very heavy hearted and writing this as I feel cheated and scammed. I ordered 1 X ETERNITY COLOGNE FOR MENS BY CALVIN KLEIN EDT SPRAY 3.4 OZ from FragranceOn.com on September *** 2017 and paid via credit card an amount of $28.99 including shipping cost which was $0 in this case, I tried to conta t them ove the phone number which was almost 7-8 times and also messaged on Twitter and Facebook. they have not responded and have not shipped the product yet.
I request you to please help me either get the product shipped from them or help me get the money back which I paid.

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved. The issue is solved I recived the product and its authentic as well.

Sincerely

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Description: COSMETICS & PERFUMES-RETAIL, ONLINE RETAILER

Address: 12312 Jamaica Ave, Richmond Hill, New York, United States, 11418-2639

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