Frame Auto Collision Inc

Was involved in an accident June **, 2015. Called John from Bumper 2 Bumper to get vehicle towed from Cross Island Parkway to Bumper 2 Bumper previously located on [redacted] in [redacted] about a block away from Frame Auto Collision. Frame Auto Collision Tow Truck came and picked up my 2014 Nissan Maxima (lease), and was brought Frame Auto Collision located on [redacted]. Was met by John who said he sold his shop & was new part owner of Frame Auto Collision. I have used John before for previous repairs but none that were this extensive, more of cosmetic damage.. Was told the car could definitely be ready within 2 weeks as that was rental vehicle allowance time frame. Was in touch with John via text message for 40 something days, constantly being told that the vehicle was going to be painted and assembled. Finally went into the shop & told them that if I could not pick up by that night that I would show up with a police officer to have vehicle removed as air bags were still blown out of the dashboard, windshield was still blown, and car was disassembled where accident occurred. I got a call later that night at approximately 10pm stating that the vehicle was ready and I could come pick it up (thanks to JP getting involved). Upon pickup saw & noticed some issues that I had with the repair. Ex: missing carpet patch - wires exposed, exacto knife dashboard cut out, different color headlights - apparent accident, wheel alignment, etc. Brought back and vehicle was kept all Saturday to get a call 5 hours later that nothing besides the carpet patch was able to be fixed. Brought vehicle to NISSAN & another auto body shop where pictures were taken to show issues with work - making issues with safety and driving vehicle. Long story short, vehicle was repaired with BONDO & POPSICLE STICKS. When I brought the vehicle back, I was given excuses for some of the pictures & no response but a head shake to others. I had also asked (previously working in an auto body shop) why there had been AFTERMARKET - NON-OEM parts on the vehicle as I had specified that the vehicle was a brand new lease and needed to be all certified Nissan parts for return purposes. I was told that insurance companies only write for reconditioned parts. When I had responded with calling [redacted], they told me "Oh, [redacted] is one of the only insurance companies that write for brand new parts".. bringing me back to my original question of why there were aftermarket parts on my vehicle.. I was asked when I could bring the car back so that they could fix it which I was obviously uncomfortable with since they let me drive around with the vehicle like that originally hoping I would not notice the imperfections. I brought the car back the following week and was told it would take at least a week as the WHOLE job had to be redone. Was in touch with the shop for 3 weeks until I went to the shop to pickup the vehicle without the oil change, wheel alignment, and bulb color being changed but took vehicle anyways because it had been 4 months on and off that I am making a car payment on a vehicle which I didn't have. Older receptionist was EXTREMELY UNPLEASANT & NASTY as if I was inconveniencing her by giving her business! At pickup, she had come outside after going over the car with me when I pointed out some of the issues & said "Now what?!" On a positive note: Yes, they picked up my rental for the second repair BUT, there should not have been a second repair. Not a good first impression for Frame Auto Collision to make to a new customer.

Review: Hello, I brought my car into Frame to have the rear right quarter panel painted and they did paint it but also scratched the quarter panel with three large scratches after painting it. I requested a refund and was denied. Frame said they would buff it out but scratches were all the way through the clear coat onto the black paint. The scratches were very visible and white.Desired Settlement: I would like to be refunded for this sub par work.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Frame Auto Collision Inc regarding complaint ID [redacted].

Sincerely,

Was involved in an accident June **, 2015. Called John from Bumper 2 Bumper to get vehicle towed from Cross Island Parkway to Bumper 2 Bumper previously located on [redacted] in [redacted] about a block away from Frame Auto Collision. Frame Auto Collision Tow Truck came and picked up my 2014 Nissan Maxima (lease), and was brought Frame Auto Collision located on [redacted]. Was met by John who said he sold his shop & was new part owner of Frame Auto Collision. I have used John before for previous repairs but none that were this extensive, more of cosmetic damage.. Was told the car could definitely be ready within 2 weeks as that was rental vehicle allowance time frame. Was in touch with John via text message for 40 something days, constantly being told that the vehicle was going to be painted and assembled. Finally went into the shop & told them that if I could not pick up by that night that I would show up with a police officer to have vehicle removed as air bags were still blown out of the dashboard, windshield was still blown, and car was disassembled where accident occurred. I got a call later that night at approximately 10pm stating that the vehicle was ready and I could come pick it up (thanks to JP getting involved). Upon pickup saw & noticed some issues that I had with the repair. Ex: missing carpet patch - wires exposed, exacto knife dashboard cut out, different color headlights - apparent accident, wheel alignment, etc. Brought back and vehicle was kept all Saturday to get a call 5 hours later that nothing besides the carpet patch was able to be fixed. Brought vehicle to NISSAN & another auto body shop where pictures were taken to show issues with work - making issues with safety and driving vehicle. Long story short, vehicle was repaired with BONDO & POPSICLE STICKS. When I brought the vehicle back, I was given excuses for some of the pictures & no response but a head shake to others. I had also asked (previously working in an auto body shop) why there had been AFTERMARKET - NON-OEM parts on the vehicle as I had specified that the vehicle was a brand new lease and needed to be all certified Nissan parts for return purposes. I was told that insurance companies only write for reconditioned parts. When I had responded with calling [redacted], they told me "Oh, [redacted] is one of the only insurance companies that write for brand new parts".. bringing me back to my original question of why there were aftermarket parts on my vehicle.. I was asked when I could bring the car back so that they could fix it which I was obviously uncomfortable with since they let me drive around with the vehicle like that originally hoping I would not notice the imperfections. I brought the car back the following week and was told it would take at least a week as the WHOLE job had to be redone. Was in touch with the shop for 3 weeks until I went to the shop to pickup the vehicle without the oil change, wheel alignment, and bulb color being changed but took vehicle anyways because it had been 4 months on and off that I am making a car payment on a vehicle which I didn't have. Older receptionist was EXTREMELY UNPLEASANT & NASTY as if I was inconveniencing her by giving her business! At pickup, she had come outside after going over the car with me when I pointed out some of the issues & said "Now what?!" On a positive note: Yes, they picked up my rental for the second repair BUT, there should not have been a second repair. Not a good first impression for Frame Auto Collision to make to a new customer.