Was involved in an accident June **, Called John from Bumper Bumper to get vehicle towed from Cross Island Parkway to Bumper Bumper previously located on [redacted] in [redacted] about a block away from Frame Auto CollisionFrame Auto Collision Tow Truck came and picked up my Nissan Maxima (lease), and was brought Frame Auto Collision located on [redacted] Was met by John who said he sold his shop & was new part owner of Frame Auto CollisionI have used John before for previous repairs but none that were this extensive, more of cosmetic damageWas told the car could definitely be ready within weeks as that was rental vehicle allowance time frameWas in touch with John via text message for something days, constantly being told that the vehicle was going to be painted and assembledFinally went into the shop & told them that if I could not pick up by that night that I would show up with a police officer to have vehicle removed as air bags were still blown out of the dashboard, windshield was still blown, and car was disassembled where accident occurredI got a call later that night at approximately 10pm stating that the vehicle was ready and I could come pick it up (thanks to JP getting involved)Upon pickup saw & noticed some issues that I had with the repairEx: missing carpet patch - wires exposed, exacto knife dashboard cut out, different color headlights - apparent accident, wheel alignment, etcBrought back and vehicle was kept all Saturday to get a call hours later that nothing besides the carpet patch was able to be fixedBrought vehicle to NISSAN & another auto body shop where pictures were taken to show issues with work - making issues with safety and driving vehicleLong story short, vehicle was repaired with BONDO & POPSICLE STICKSWhen I brought the vehicle back, I was given excuses for some of the pictures & no response but a head shake to othersI had also asked (previously working in an auto body shop) why there had been AFTERMARKET - NON-OEM parts on the vehicle as I had specified that the vehicle was a brand new lease and needed to be all certified Nissan parts for return purposesI was told that insurance companies only write for reconditioned partsWhen I had responded with calling [redacted] ***, they told me "Oh, [redacted] is one of the only insurance companies that write for brand new parts"bringing me back to my original question of why there were aftermarket parts on my vehicleI was asked when I could bring the car back so that they could fix it which I was obviously uncomfortable with since they let me drive around with the vehicle like that originally hoping I would not notice the imperfectionsI brought the car back the following week and was told it would take at least a week as the WHOLE job had to be redoneWas in touch with the shop for weeks until I went to the shop to pickup the vehicle without the oil change, wheel alignment, and bulb color being changed but took vehicle anyways because it had been months on and off that I am making a car payment on a vehicle which I didn't haveOlder receptionist was EXTREMELY UNPLEASANT & NASTY as if I was inconveniencing her by giving her business! At pickup, she had come outside after going over the car with me when I pointed out some of the issues & said "Now what?!" On a positive note: Yes, they picked up my rental for the second repair BUT, there should not have been a second repairNot a good first impression for Frame Auto Collision to make to a new customer
Was involved in an accident June **, Called John from Bumper Bumper to get vehicle towed from Cross Island Parkway to Bumper Bumper previously located on [redacted] in [redacted] about a block away from Frame Auto CollisionFrame Auto Collision Tow Truck came and picked up my Nissan Maxima (lease), and was brought Frame Auto Collision located on [redacted] Was met by John who said he sold his shop & was new part owner of Frame Auto CollisionI have used John before for previous repairs but none that were this extensive, more of cosmetic damageWas told the car could definitely be ready within weeks as that was rental vehicle allowance time frameWas in touch with John via text message for something days, constantly being told that the vehicle was going to be painted and assembledFinally went into the shop & told them that if I could not pick up by that night that I would show up with a police officer to have vehicle removed as air bags were still blown out of the dashboard, windshield was still blown, and car was disassembled where accident occurredI got a call later that night at approximately 10pm stating that the vehicle was ready and I could come pick it up (thanks to JP getting involved)Upon pickup saw & noticed some issues that I had with the repairEx: missing carpet patch - wires exposed, exacto knife dashboard cut out, different color headlights - apparent accident, wheel alignment, etcBrought back and vehicle was kept all Saturday to get a call hours later that nothing besides the carpet patch was able to be fixedBrought vehicle to NISSAN & another auto body shop where pictures were taken to show issues with work - making issues with safety and driving vehicleLong story short, vehicle was repaired with BONDO & POPSICLE STICKSWhen I brought the vehicle back, I was given excuses for some of the pictures & no response but a head shake to othersI had also asked (previously working in an auto body shop) why there had been AFTERMARKET - NON-OEM parts on the vehicle as I had specified that the vehicle was a brand new lease and needed to be all certified Nissan parts for return purposesI was told that insurance companies only write for reconditioned partsWhen I had responded with calling [redacted] ***, they told me "Oh, [redacted] is one of the only insurance companies that write for brand new parts"bringing me back to my original question of why there were aftermarket parts on my vehicleI was asked when I could bring the car back so that they could fix it which I was obviously uncomfortable with since they let me drive around with the vehicle like that originally hoping I would not notice the imperfectionsI brought the car back the following week and was told it would take at least a week as the WHOLE job had to be redoneWas in touch with the shop for weeks until I went to the shop to pickup the vehicle without the oil change, wheel alignment, and bulb color being changed but took vehicle anyways because it had been months on and off that I am making a car payment on a vehicle which I didn't haveOlder receptionist was EXTREMELY UNPLEASANT & NASTY as if I was inconveniencing her by giving her business! At pickup, she had come outside after going over the car with me when I pointed out some of the issues & said "Now what?!" On a positive note: Yes, they picked up my rental for the second repair BUT, there should not have been a second repairNot a good first impression for Frame Auto Collision to make to a new customer