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Framecraft, Inc.

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Reviews Framecraft, Inc.

Framecraft, Inc. Reviews (11)

To Revdex.com,It is always disappointing to have a disgruntled customerWe have thousands of satisfied individuals and very few dissatisfied peopleFollowing Ms***'s train of thought, I will repeat that I did not speak with her in JanuaryWhen she called in late January I was most likely out looking at furniture and she spoke with my wife. Being in the store alone and caring for customers, with limited time, my wife would have looked on one of several pages in Ms***'s account to see what had sold and when the items were consignedThat specific page she used is the fastest way to get the information Ms*** requested but does not state what amount is owed, just what the contract dates are and what items were soldIf my wife was busy with customers that would have been the quickest way to provide the specific information that Ms*** requestedThe contract states that if an individual is owed $or more from the previous months sales a check will be issued the following monthIf the amount is less than $it seems logical to go to the store for paymentSince Ms*** didn't understand the process and stated she doesn't want to set foot in our store again I will be happy to include the amount that is below $in her check when it is sent out. The chair was originally consigned at $and was reduced after days by 20% to $and did not sellWe did a little additional research and determined the chair had been priced a bit high and when it was re-consigned it was done at $At that amount the chair still did not sell until another days had past, under the second consignment, bringing it down to $and 60% of that amount is $Any item that sells below $45.00 is normally paid at 50% but I kept Ms***'s account at the original 60% because of the delay due to the strokes I had, causing us to close the store for a timeThe table was re-consigned at $which is only a reduction of $below the price after the fist days of consignmentIt also sold after days of re-consignment for $with a 60% payout of $With the deduction of $1.00, that covers postage and handling, the amount due was $and the computer, since the amount was less than $21.00, did not include that amount with the printed checksAs far as my wife not telling Ms*** that I had the strokes when she called in March, my wife has had a difficult time over the past couple of yearsShe was hospitalized times within the span of a year and had vary serious surgeryI ran the store alone for one and a half yearsWith the addition of my strokes the pressure on my wife was substantial and discussing the issue at times was difficult for herMy wife doesn't like to discuss private issues and it would have been easier for her to let me discuss the issues at hand, but she did say that the checks were delayedThat delay in Ms***s case is only weeks. Also, if Ms*** has a friend that didn't get their check they should call so we can take care of the situationWe do have mail that is lost from time to time and after a period we simply rewrite the check for the customerI'm not sure why Ms*** did not call when she saw my number on her caller ID several timesIt might have been easier to clarify her issues I hope this helps her get to an understanding of the situation a bit more

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per my email of 04-14-2016, I received a call from Consignment 1st at 10:on 04-13-2016, and another one at 4:on 04-14-I have just returned home (it is 7:pm) and checked Caller IDThere was another call today at 10:I am sorry, but I have worked every day this weekNo attempt was made to call me prior to my complaint, even though his wife said " My husband will call you."Three times after the complaint does not qualify as "numerous times" in my book.I did call in January to see if I could pick up any unsold itemsI was told by "his wife" that I had a contract and could not pick up anything until February I told her I would pick the item up on that dayShe told me the bentwood chair had not soldTherefore, what was sold in February? I had also been to check to see if anything had been soldTherefore, if it is the "consignors responsibility to call," I did call in JanuaryThat part is not stated in the contract I signed.According to my calculations, if the chair valued at $was deducted by 20% during the first consignment, it should have been $Since it was reduced again, should the price have been $52? According to the contract, I am owed 60% of that. The table was valued at $Again, according to calculations, after the first deduction, it should have been $Second deduction would make it $Again, I am owed 60% according to the contractI don't know where his figures came from or how he derived at that amount.I was talking to a friend who has dealt with Consignment 1st in the pastShe warned me that I would be told someone was sickShe had been told it was his wifeIf he has been sick, I am sorry, but I was told by someone who used the term " my husband" when I talked to her in March, "he" said the checks would be a little lateStands to reason if he had had a stroke and the store had been closed in February, she would have told me that was the delayI would have understood that.Bottom line, I have been told all of this was going to happenI am fed upMy friend let him by with over $because her husband said if there was illness in the family (the consignment man told her it was his wife), let it goSend me a check and leave me aloneI never expect to step foot in there again

I spoke to my customer by phone and let her know that we are not going to pursue a business bankruptcyWe had to close the store due to a serious medical issue and the closure was not anticipatedWe plan, over time, to pay our valued customers what is due themA letter was sent to all
the customers that were in the active day period of their contract informing them of the closureWe set up five days for those individuals to pick up items they had brought to the storeAfter the five day pickup period the remaining items were donated for the people in Houston, TX who went through the hurricane

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, the response has very little truth to itMy husband called you several times about the bed and each time you said to leave the bed because you felt it would sell soonYou acted very friendly with my husband and we had no reason to suspect that you were going to later say our contract was expiredYou are very sneaky and dishonest which has led us to this place, do you understand that? Also you called in March and said "great news, the bed sold, for some ridiculous amount of $300, blah, blah, blah, you'll get a check in about two weeksThe check never came and when we called you said " I'm flat broke, had two strokes, heart attacks etcmy husband asked for a date to be paid and you said you couldn't give us a dateMy husband told you that was unacceptable and you said you would try to send it soonWhen we called back in July you said we would have our money in two weeksWe don't have our money!!! Now which is it, our contract was expired so you owe nothing or youre sending out a check??? You know that you stole our merchandise from us and did not give us one penny! I am also quite sure you did not sell the bed for $as you sayI will see you in a court of law which hopefully will be able to see clearly all of your pitiful attempts to lie repeatedly about this matterWe don't need the money you stole from us, we are not "flat broke" because we have worked hard all of our lives to have things like the bed we brought to youBut we do have strong convictions and principles by which we live and we will not stand by and let you lie and steal from us and hopefully from no one else either

I don’t recall any conversations with Mrs. [redacted] but I did speak with Mr. [redacted]. We have a number of people that do not read their contract and fail to call before an expensive item expires and I assure you they are not is.  I am a bit confused with Mrs. [redacted] being upset as I stated that the...

[redacted]s would receive the payout for the bed in 2 weeks as per the recent conversation with her husband. We have over 5,000 accounts and it’s impossible to know which accounts have expired items in them unless I hear from the consigner. I do not have any record of a phone call prior to the expiration date from the [redacted] family. It is possible that we talked by phone and I could not look up the account, as I am frequently assisting customers out on the sales floor. In a conversation I certainly would have encouraged Mr. [redacted] to re-consign the bed because I felt it would sell, but as I stated I have no record of any calls prior to the expiration. If I had refused to pay them when the husband called in March I would understand Mrs. [redacted] being upset but that has never been the case. When I spoke to Mr. [redacted], I did not hesitate to make the needed changes so the [redacted]s would be paid. As far as the selling price goes they signed a contract listing a specific consigned price so I would assume Mrs. [redacted] would have been satisfied with the pricing.Consignment 1st

I have reviewed the response made by the business in reference to complaint ID [redacted]. I want no more contact; keep the money because I do feel cheated. When I originally purchased the chair that was priced at $90,  the footstool was included. The original price was $89 for both. Obviously, there is something wrong with his pricing. I do know a friend of mine bought a table from him and wasn't sure it was what she wanted. He told her if she decided she didn't like it, to bring it back and he would re-consign it so she would get her money back. Hmmmm, how could he guarantee her that?Again, I repeat, I have been substituting. I have to leave home by 6:30. Afterwards, I have play rehearsal from 3:30 until 5:30. I don't get home in time to call; however, if I had been called when I was told I was going to be called, I was here that week.He talks about "pages" in his response. I only consigned four items and have one page.It is too late to make amends. If I was held to the contract, the business should have been held to it also. I was always told a contract was binding. In the case of Consignment 1st, it appears to be only for the person, not the business.To the Revdex.com, thank you for your attempted help. I know this situation has not been easy. The people who have dealt with Consignment 1st have told me, in retrospect, that everything that has happened happened to them.Again, if any mail appears in my mail box from Consignment 1st, it will be returned.
Regards,
[redacted]

To the Revdex.com,I spoke with the individual yesterday and there has been a misunderstanding about the issues at hand. His check was mailed (5/5/16) before the complaint was filed and has not had time to be delivered yet. The customer was not fully aware of the serious nature of the medical...

issues I had (2 strokes) that caused the closure of the business for a time and required my hospitalization. That closure has delayed payment to our customers but we are currently in the process of catching up. Because of the delay our customer feared he would not get paid and that was the reason for his complaint. He was gracious in our conversation and stated he would close the case as soon as he received the check. Sincerely,Consignment 1st

I have reviewed the response made by the business in reference to complaint ID [redacted] and all I can say is really?   Talk about a spin on the facts.   Amazing he seems to forget talking to me in February and assuring me that it is rare they get furniture in such excellent condition, current style and looking brand new; it's just my husband and I and I'm a clean fanatic!  Amazing too an "odor" problem - we don't smoke, we don't have animals so  all this is news to me.  None of which he ever mentioned AND CONSIDERING IT HAD BEEN PROFESSIONALLY CLEANED BEFORE IT WAS PICKED UP - REALLY!?????  And as for living "far away"; we're less than 15 miles from him, so again REALLY!?????
THERE IS ABSOLUTELY NOTHING MORE YOU OR THEY CAN EVER DO.  I've destroyed all information, all pictures, all my notes I made to them on the various dates, times, and person I had conversations with.  I'm a 60 year old professional business woman and if this were how we treated our customers - we certainly would not be in business.  No further contact is requested or desired. Oh well, it's over with; and I'm sure that you'll side with the business.  All I can say is good luck to the next poor sucker who uses them.   I want nothing more to do with him or his company and believe me, we've told plenty of people our experience and have been satisfied to turn people away from going there.  We're done. 
Regards,
[redacted]

To Revdex.com,I have tried to contact Ms. [redacted] on numerous occasions. I have never gotten her on the phone and the message she has on her phone asks for a security code, which I don't have, so we have had no contact by phone. To clarify the situation, she was paid $15.50 for her first sale...

not $14.00. The remaining items where re-consigned and one sold in January for $36.00. The amount due her is less than $21.00, if issued by check. By contract, anyone owed less than $21.00 is paid cash for the sale items in the month following the month of sale. It is the consigners responsibility to call to see if something has sold. Ms. [redacted] never called to see if anything had sold in January. We have over 5,000 accounts so I had no knowledge of the amount due, which is payable now. Her last item sold in February for $43.20 and her check was due the end of March, 2016. Unfortunately, shortly after Ms. [redacted] was here, I had 2 strokes in February, was hospitalized for a period of time and the store had to be closed for most of February. That situation has delayed the check due Ms. [redacted] for 2-3 weeks but it will be paid in April, only a short time later than normal. The chair was re-consigned at $54.00 and the oak plant stand at $45.00. Both items sold after the 60th day of re-consignment and were reduced 20%, by contract. We value all of our customers and would never deliberately hold back any payments. Sincerely,Consignment 1st

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We use an outside company to pickup items and the minimum charge is $49.00 within the [redacted] area. This customer lived far enough away that the pickup company charged us $65.00 and I only passed on $59.00 of that expense. Her sofa looked good but had an odor that would have prevented it from...

selling. We deodorized it 3 times to get it in a condition that would enable it to sell. The cost of removing the smell was $15.00 but I only charged her $3.99. We have over 5,000 accounts and cannot possible contact each person when an item sells. Her sofa sold after the contract had expired. The contract states , and I quote, "After 90 days all unsold items valued ten dollars or more may be reclaimed between the 91st and 97th day. You must advise at least one day in advance. After 97 days Consignment 1st will donate or dispose of unsold items with no further notice or payment to the consignor." This lady called 05/11/15 which was 5 months after the contract had been signed. At that time I decided to go against the contract in her favor and pay her the money that was not due. In order to accomplish the payout the item must be reconsigned and resold through a coupon process which puts the money back into her account. We had to replace our entire computer system during this process and with the distractions I failed to reconsign the sofa which delayed the payout. I explained this to the lady and apologized for the error in a later conversation.I also explained that a payment for an expired item does not have priority over current consignors payouts and could delay her payment. The sofa consigned at a price of $460.00 of which the consignor gets 60%. On the 60th day the price is reduced by contract 20% which put the sofa at $368.00. It sold at that price providing a 60% payout of $220.80 minus the $59.00 pickup fee, the $3.99 cleaning fee and a $1.00 check and handling fee netting the lady $156.84 which was mailed 08/05/15. I spoke with the ladies husband the day before she called and threatened to contact the police and he was satisfied with the explanation and the information that I gave him. He did mention that his wife was on some medication and had a serious reaction to it. That situation is what prompted the last call I made to her. With the I medication issue I didn't want her to worry about the payment coming and assured her it would be there soon. Thank you, Consignment 1st

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