Frames Emporium

Revdex.com:
At this time, my complaint, ID *** regarding Frames Emporium has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Frames Emporium regarding complaint ID ***Please note that part of my issue was a lack of response/customer service on their end so I am very disappointed to hear they have
yet to contact youI do not wish to give such business $30.00+ of my money for "cancellation fee" when everything they did only pushed me to cancelI had a very bad feeling when they were not answering my phone calls and the lady I did finally speak to was the most unprofessional, rude "***" of a business I've ever spoken toI feel mislead and taken advantage of.
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Frames Emporium regarding complaint ID [redacted]. This is a typical response from Frames Emporium and only another example of their shady business practices and incompetence. I feel that...

Frames Emporium's noncompliance with Revdex.com guidelines seriously flawed in addition to their inconsideration for Revdex.com mediation services in marketplace conduct.  Sincerely,[redacted]

Wanted to purchase some glasses that had been discontinued, I couldnt find them anywhere but framesemporium. After making the purchase,,,that sceen said it charged 0.00 which was weird, so I figured the website wasnt working. I rarely use my credit card( maybe 1 time every 3 months, other wise I use my debit card)...but wihin a few days my credit card was being all around the world, from islamabad, to luxemburg ...also they made a fake credit card and tried to go into stores like [redacted] and [redacted] to make purchases...over 33 transactions were made in 1 day within a few hours. When the bank called I was shocked, up to the point of shutting off the card, while on the phone with the rep, whoever was still trying to make online purchases. I am 100% certain, my info was stolen by framesemporium.,
Words of wisdom, buy from amazon or ebay with buyer protection

Review: Lost eyewear - ordered from Frames Emporium.

1) was emailed AFTER order was placed frames were on back-order (2-3 weeks additional -- without sight this is a big deal)

2) was billed American currency ordering from Canada - receipted in American but billed Canadian. Fine except no indication of currency on website or email so I assumed Canadian currency (as most websites change over or will let you know) this made my total price I thought I was paying go up over $30.

3) when tried to contact customer service to cancel order - no replies to phone call, email or online tech support

4) when I finally reached someone she was EXTREMELY rude - would not transfer me to anyone else.

5) billing me $35 as per their service fees for cancellation - I DID NOT RECEIVE ANY CUSTOMER SERVICE, I WILL NOT PAY THIS FOR NOTHING.Desired Settlement: Do not pay $35.00 cancellation fee.

Consumer

Response:

At this time, I have not been contacted by Frames Emporium regarding complaint ID [redacted]. Please note that part of my issue was a lack of response/customer service on their end so I am very disappointed to hear they have yet to contact you. I do not wish to give such business $30.00+ of my money for "cancellation fee" when everything they did only pushed me to cancel. I had a very bad feeling when they were not answering my phone calls and the lady I did finally speak to was the most unprofessional, rude "[redacted]" of a business I've ever spoken to. I feel mislead and taken advantage of.

Sincerely,

Review: Originally I placed order on 2/**/15. On 2/**/15 I got an email stating that my order was on back order and it would be a 5-10 day delay. I allowed the 10 days to pass and on 3/*/15 I contacted customer service at the 800 number in my email. The person who answered pulled my order and told me I would have my order in two weeks. I asked her when this would be communicated to me as I had no communication advising me of this. She said she doesn't know because they haven't heard from the manufacturer when they will have the item in stock. I then asked her how she knew I would have it in two weeks if she wasn't sure when then manufacturer would provide the item. She said she didn't know and that normally they would cancel the order unless the consumer told them to process it. I asked her how I would now to tell them that I want the order processed if I didn't even have a communication telling me it was canceled. She then went back and forth telling me a two week delay and then telling me that she didn't have an update on when the item would be in stock. Due to the contradictory information, I asked to speak with someone else. The representative told me she was the one and only sole person working and that there was no one else available. I skied her name repeatedly and she refused to provide it. I asked for her supervisors name and she again said she was the only person working, which I know is a false statement. She asked me if I wanted to cancel the order and I said no, and that once I speak to a superior I would make that determination. She then hung up on me, and I got an email minutes later telling me my order was canceled. This customer service is appalling and I did NOT want my order canceled which was explicitly stated.Desired Settlement: I need someone from the corporate location (NOT the outsourced location that I spoke with today) to call me. Ideally, I would need my order fulfilled when the item is in stock (I told her I do not mind the wait as long as the wait is communicated to me) with the discount that was originally offered to me ($10 off plus rush delivery) as well as an additional discount due to the time I am consuming today reaching out to customer service, being hung up on, and then having my order canceled without making that request.

Wanted to purchase some glasses that had been discontinued, I couldnt find them anywhere but framesemporium. After making the purchase,,,that sceen said it charged 0.00 which was weird, so I figured the website wasnt working. I rarely use my credit card( maybe 1 time every 3 months, other wise I use my debit card)...but wihin a few days my credit card was being all around the world, from islamabad, to luxemburg ...also they made a fake credit card and tried to go into stores like [redacted] and [redacted] to make purchases...over 33 transactions were made in 1 day within a few hours. When the bank called I was shocked, up to the point of shutting off the card, while on the phone with the rep, whoever was still trying to make online purchases. I am 100% certain, my info was stolen by framesemporium.,

Words of wisdom, buy from amazon or ebay with buyer protection

Review: Tried to order eyeglass frames:

entered debit card info and received error message.

tried again, received same error message.

Attempted to use their "live chat" - it was not working.

Attempted to call customer support - it was not working.

Sent email and received no reply.

Checked my bank statement and was charged twice for the transactions that "errored" for a total of $374.00.Desired Settlement: Refund my money immediately and Cease and Desist from conducting any business online.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Frames Emporium has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a pair of eyeglass frames from the online retailer Framesemporium in a striped white and blue color for a total cost of $261.98. Upon arriving, I made note of the distinct difference in color of the frames advertised online and the frames sent to me, which happened to be a striped brown and blue color. It struck me as quite a disappointment, considering I had actually called customer service before I placed my order to confirm that the frames I wanted to order were actually going to be white and blue not brown or any other color not in the picture. What behooved me to get a confirmation from customer service was the fact that on the available colors selection option box online lists the color as "Spotted Brown," yet the picture of the white and blue striped frames appear. A lady from customer service confirmed that the frames I selected did not have any brown pigment whatsoever in them. I also noticed that the size I ordered was smaller than I expected so, I explicitly stated in writing for an exchange for the initial color I wanted, which was what I referred to on the website for the color, and in a different size. Framesemporium customer service informed me that the frames were on back order and it could take up to few weeks for them to come in. After patiently waiting around for almost 3 months customer service inform me that the frames I ordered in exchange are still on back order and they do not know when their manufacture will get them in stock. So, considering the lapse of time, I replied that I would like to cancel my exchange and instead request for a refund. Framesemporium refunded my order at the fraction of what I paid at $141.60. I brought this to the attention of customer service that they got my order wrong to begin with so why was I only granted a partial refund? The company informed me that their policies forbid it and that the color codes match; nonetheless, the pictures advertised on their website of the product do not match, which is false advertisement in essence.Desired Settlement: I desire a full refund as I believe I am entitled to and as I will no longer even visit this company's website anymore. The retailer brazenly called me an it in various correspondences. I find the manner in which the company responded to me to be utterly in gross conduct on the company's part. I also seriously question the retailer's integrity and as a competent business. I would advise others to refrain from this business as their advertisements are false, misleading, and deceptive.

Consumer

Response:

At this time, I have not been contacted by Frames Emporium regarding complaint ID [redacted]. This is a typical response from Frames Emporium and only another example of their shady business practices and incompetence. I feel that Frames Emporium's noncompliance with Revdex.com guidelines seriously flawed in addition to their inconsideration for Revdex.com mediation services in marketplace conduct. Sincerely,[redacted]