Framingham Salvage Company

Thank you for informing us about a customer complaint regarding LaptopMD+ servicesPlease know that consumer satisfaction is very important to us, and we pride ourselves on responding to customers' concerns very quicklyAs a result, LaptopMD+ is consistently ranked very high on all major consumer review sitesWe are sorry for any inconvenience our customer [redacted] experienced with her repair orderAfter investigating the case, we have concluded that we tried really hard to help [redacted] with her problem, but were not able to resolve the issue completelyWe regret that MsEvans' expectations were not metAt the same time, we totally disagree with [redacted] assertions that LaptopMD+ "totally screwed up the job" while it "charged double"According to our records, [redacted] requested to do re-install of Windows operating system (OS) on her laptopThis is standard repair that LaptopMD+ successfully does for its clients dozens of times every week, and our fee for the re-install has always been $(you can see that on our website)It is our policy to charge our customers only after the job is done, and the quality of the repair is deemed satisfactory to the customer after testing in our officeAdditionally, we offer 30-day warranty for any repair-related issues [redacted] has tested her laptop - it seemed to work properly - and agreed to pay $However, shortly after, [redacted] came back and complained about some new issues with Windows' OSWhen our manager asked to see the laptop so he can check it out and to see if we should do a warranty repair, [redacted] refused to give it to himAs a result, we were not able to find out what the new problem was, and whether it was actually caused by re-installIn any case, to show our goodwill, we offered [redacted] 50% refund which she gladly acceptedWe were confident that the whole issue was resolved, and were very surprised to learn that [redacted] submitted a complaint to the Revdex.comPlease do not hesitate to contact LaptopMD+ if we can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please know that customer satisfaction is most important to us, so we regret *** *** recent experience with LaptopMD services.Laptop's liquid damage is one of the most difficult problems to fix, and often requires replacing the motherboard which is very expensive due to the cost of the
part (new motherboard)This is why we always offer to clean the original motherboard first to get it function againThat was what our customer authorized us to do for a fee of $It is our policy to charge our customers only after the actual repair is done, and the quality of the repair is deemed satisfactory to the customer after testing device in our officeAt the time of picking up her Macbook, Armin seemed to by satisfied with the quality of repair and agreed to have her card charged $350.We are sorry that the repair service we provided (motherboard cleaning) did not solve the problem our customer experienced with her MacbookAlthough we are sure that the fee we charged is completely justified, we, at the customer's request, will issue a full refund within next business days

Thank you for informing us about a customer complaint regarding LaptopMD+ services. Please know that consumer satisfaction is very important to us, and we pride ourselves on responding to customers' concerns very quickly. As a result, LaptopMD+ is consistently ranked very high on all major consumer...

review sites. We are sorry for any inconvenience our customer [redacted] experienced with her repair order. After investigating the case, we have concluded that we tried really hard to help [redacted] with her problem, but were not able to resolve the issue completely. We regret that Ms. Evans' expectations were not met. At the same time, we totally disagree with [redacted] assertions that LaptopMD+ "totally screwed up the job" while it "charged double". According to our records, [redacted] requested to do re-install of Windows operating system (OS) on her laptop. This is standard repair that LaptopMD+ successfully does for its clients dozens of times every week, and our fee for the re-install has always been $150 (you can see that on our website). It is our policy to charge our customers only after the job is done, and the quality of the repair is deemed satisfactory to the customer after testing in our office. Additionally, we offer 30-day warranty for any repair-related issues. [redacted] has tested her laptop - it seemed to work properly - and agreed to pay $150. However, shortly after, [redacted] came back and complained about some new issues with Windows' OS. When our manager asked to see the laptop so he can check it out and to see if we should do a warranty repair, [redacted] refused to give it to him. As a result, we were not able to find out what the new problem was, and whether it was actually caused by re-install. In any case, to show our goodwill, we offered [redacted] 50% refund which she gladly accepted. We were confident that the whole issue was resolved, and were very surprised to learn that [redacted] submitted a complaint to the Revdex.com. Please do not hesitate to contact LaptopMD+ if we can be of further assistance.

Hello, [redacted]My name is Christopher, i'm the new store manager at location and I found out what happen. First on behave of the company, I would like to apologize for things did not work out and should have been corrected the first time. I have seen previous work order that you came in for laptop...

powering off, which didn't have anything to do with hard drive. What should have happen is that, we should have advised that not only u was having issues with motherboard but also your hard drive was going bad when first time you came in. What I can do for you Mr. T[redacted] is I would love for you to bring it back in and will do the repair for free of charge for you. if you would like to set that up, please get in contact with us by phone or email.

We have already issued this customer a full refund of our services. We cannot issue this customer a refund in excess of the original charge. We dispute the fact that our technicians caused additional damage and we had no control over who the customer chose to get their device repaired with. If we...

did cause additional damage, we would have been happy to address the issue and fix it. As the customer stated, once a problem was known with the repair we refunded the customer entirely. We will be unable to pay the customer additional money beyond the full refund already provided.

The damage that occurred to this laptop is an obsolete issue. The customer took this laptop to another company and had the entire screen assembly replaced. The laptop is no longer damaged. We have entirely refunded this client a long time ago. The company that she took this laptop to claims it’s impossible to replace just the glass on the Unibody MacBook Pro model, and replaced the entire upper assembly. This includes the LCD screen, top cover, glass, and rubber around the glass. This rubber (already replaced) is what the customer was concerned about, and is already replaced. The underlying issue now is with false information provided by MacFixer. We have already entirely refunded the customer for our services, and then she chose to take the laptop to another service and pay extra money for a service she didn’t need. MacFixer told her – And I am quoting her statement here – “I was told by this (macfixer) repairman that for the 2011 model, the only repair option is for the entire display to be replaced. This is the glass since the glass is not meant to be removed”. This information is false. A quick google search will show thousands of repair shops across the country that are replacing just the glass on the 2011 unibody model. Any experienced Mac technician knows this. Removing the glass from a MacBook Unibody 2011 is the same process as replacing the screen from an iPad. It takes heat to melt the adhesive and the glass can be replaced. Again, a quick google search and any amount of research at all will confirm this. Again – this issue is resolved. The customer was unhappy with the cosmetic condition of her frame after the repair, as well as the fact that her glass was loose. So, we fully refunded her. No additional damage was done, and she chose to take her machine to MacFixer who charged her more money to perform an unneeded service. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the business response is not adequate. I have photo proof of the damage caused by LaptopMD that the business is denying, as well as written documentation of the damage from other reputable businesses stating the damage.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]