Complaint: [redacted] I am rejecting this response because I have not been contacted or have received this checkonce I do I will accept it Regards, [redacted] ***
Customer is complaining about our service department He had his Prius towed/flat bedded to the dealership because the Prius did not run He previously had an outside company put an engine and transmission into the Prius When it arrived here it had multiple issues The customer authorized $2,in diagnostic feesOne problem the Prius had was that our computers were not able to communicate with the carWe told the customer about the communication issue He then brought in a used computer for us to try That did not work either With the car not talking to our computer, everything we are trying is taking allot of manpower We have been communicating with the customer throughout this entire process We did agree to reduce the diagnostic charge from $2,to $1,in an attempt to help the customer Reducing it down to $was never mentioned by the dealership We have told the customer to pay the amount and get the car off our lot We will be looking to charge him for storage.We are currently in the process of taking this customer to Small Claims Court We will be looking to recuperate all our labor chargesWe are requesting this complaint be closed
Spoke to the customer on 03/08/in reference to his concernAdvise customer about the recommendations that were made for the brake repairsThe caliper was frozen and needed to be replacedThe customer advised me that he took the car to an aftermarket repair shop and they advised to remove the caliper and lube it, after speaking to the customer we still recommend replacing the caliper, lubing it, it is a temporary repair and could cause further problemsPS, we did offer a complimentary service( )mile service for his understandingCustomer was satisfied
Complaint: [redacted] I am rejecting this response because:my truck was sprayed with an undercoating to keep frame from rusting it was not just inspected for defects It was not done correctly or frame would still be in tact.And the service mgr held me off to put me over the year mark.if they had done the job correctly my frame would not have rusted out thank you Regards, [redacted]
12/I am Irene B [redacted] the Customer Relations Manager here at Galaxy ToyotaI personally removed the customers address and phone numbers from our Data baseI also had the programs administrator remove him from any and all future call lists
Complaint: [redacted] I am rejecting this response because: As discussed in my original complaint, our sales person, (Laura P***) DID show us a figure at HER DESK...and it was $20,as I statedYou obviously did not read my complaint at the finance office, we were again assured we were getting a very special "manager special" as I stated before but at that point we did not "see" the figure, we just assumed it was the same $20,that we were shownPlease read my complaint again and you might see how we were "baited and switched" and didn't realize it I know there was NO MISUNDERSTANDING as you suggested, just the fact that we were taken advantage of maybe because it was late and maybe because it was our first lease which doesn't read as a conventional "sale" contractWhen I returned to the Dealership, Ms P [redacted] said she 'kind of remembered showing us a figure, but it must have been on some other car..."but we didn't look at anything but the HighlanderSo I again, remain very disappointed and would like to know if this type of complaint has come to this Dealership before so that other buyers become aware of their horrible sales techniques that is just plain criminalI continue to write our experience to other organizations and magazines Regards, [redacted]
this complaint was just closed by the Revdex.com under [redacted] I do not know why it was reopened under Galaxy ToyotaThey are in Eatontown, NJthis complaint should be closed outplease look into thisthanks
Complaint: [redacted] I am rejecting this response because:When buying the car, we asked several times for Galaxy Toyota to remove the etching charge from the cost of the car We DID NOT get a credit for the fee during the purchase of the car We were told emphatically that ALL cars sold by Galaxy Toyota were already etched, therefore we had to pay for it If the charge had been credited already, then there would be no need for this complaint.We still have not received the credit after two weeks as promised This issue is Not Yet resolved [redacted]
This is Irene B*** Customer Relations Manager at Galaxy ToyotaIn response to this rejection is to inform you that we at Galaxy Toyota issued a check to this customer, *** *** on November 25,for the amount of $to credit back the amount she paid for the Etch fee at time of purchaseI left a message today with the customer on her voice mail asking if she received the check by this time and has cashed itI am waiting for her return call.The check was sent to *** *** *** *** *** ** *** Thank you for your assistance on this matter,Irene B*** , CRMGallaxyToyota*** ***
This customer received a recall notice in frame for his TacomaHe came in for it to be checked in and nothing was found defective at the timeNow in something broke off from the frameToyota informed our service manager that this recall at more then years old is past the
period to get it repaired under the recallI have attached written notes from Corporate stating thisThe customer has been advised this response but he is not accepting this outcomeIt is the law under this recall that years is the limitNothing we here at Galaxy can do to accommodate recall if Toyota will not approve it
I am pleased to state that Galaxy Toyota's promised etching refund was received by me todayTherefore, my complaint has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
IN REFERENCE TO THE CUSTOMERS CONCERN, WE AGREE THAT THERE WAS AN OVERSIGHT DURING THE INSPECTION OF THIS VEHICLEWE CONDUCTED A MEETING WITH ALL PARTIES INVOLVED TO REASSURE THAT THIS DOES NOT HAPPEN IN THE FUTURECALLED THE CUSTOMER TO APOLOGIZE AND LET THEM KNOW THAT WE WIL BE MAILING OUT THE
REIMBURSEMENT FOR 96.96. Thank you
Complaint: ***
I am rejecting this response because:I did give them autorization to work on the car only if they could fix itThey said the car will be fixed and runningThere is a reason why I take the car to ToyotaEverything they said that this car has issues with, they will fix and get it runningIt never happenedThey promised to deliver the car runningI went there last time and they told me for sure it was the computer they KNOW the problem and the car will be runningI told them I have a computer and they checked the computer and told me that computer will definitely workI said fine if you know what the problem is and you said this car will be running go ahead fix it and I will pay youFinally they called and said they can not fix the car because they can not find the problem. I am being charged for something they can not fixDealers take jobs to fix and get paidThey said the car will be delivered runningIf I go to someone's house and tell them it will take full days to paint their house and it will cost them dollars and I promise them I know how to do a paint job they want, but at the and the house isn't painted the way customer wanted and the job is not finished, also not finished in daysCustomer has a right to refuse to pay and hire another painter to get the house oaintedI went there to get my car after "2.5" months and said if you do not know how to fix this car give it to me I'll take it somewhere elseThey refused they said they know the problem they will fix itThey can still sue me they don't have to keep my carThey are the one who is keeping my car hostageI don't have to pay them storage fee I can keep it at my placeManager called me and yelled at me because I contacted Revdex.comhe did not try to solve the problemHe treated me my bill from dollars to because of storage fee because I called Revdex.comnobody in the world charges storage fees with unreal numbers because they are mad because we called the Revdex.comWe have a right to call them and they shouldn't cry about itJob is not done they refuse to work more on the car to fixThey don't really know the problem and THEY CAN NOT FIX THE CARthey cannot admit that they couldn't fix itJob is not done no paymentMechanics takes jobs from their customers to fix cars, deliver them running, and get paidThis dealer wasted months of my timeWho in the world put hours of labor in monthsThat's like minutes a dayThey are lying, they are not honost, they humiliate customers and that's all I have to sayMy taxi lost $a day sitting at that dealermonths of sitting there I've lost over $who will pay that? You can diagnose a car few days, week or You can't fix it you call your customer and tell them you can't fix itIf you take months and car is still not fixed there is something wrong with that business.
Regards,
*** ***
On 1/17/customer called asking about replacement cargo mat that was missing from car when he made the purchaseAccording to the salesman he did give customer temporary cargo mat till we could replace the one that was missing and would fit betterThat was fine with the
customer at the time.On 2/17/Customer called saying he purchased replacement cargo mat himself and wanted credit of $for the purchaseOn 2/it was approved by the GM to issue the credit.On 2/20/the credit check for $has been generatedI have been told the customer will receive the check w/i weeks directly to his home address
The customer bought a used Ford Escape on 11/4/The customer was given a loaner vehicle while her car was in for repairsAfter speaking with a manager, they agreed to void the deal and the customers deposit is being returned
Customer issues have been satisfiedI called customer today, 2/8/and advised him that we are issuing credit to reimburse him for $for car mats missing from carCheck request has been issued todayCustomer was explained he has to pay the $for window etching and he understandsHe was
also given a $credit and check request has been issued for deductible he paid for replacement key on Jan25,
While discussing the situation with the customer in person on 11/and over the phone on 11/16, I explained to her that a credit of $was deducted from the sale price of the car when she signed the papers in finance, where she requested initially that the Etch fee be waivedI told her she was
receiving the etch policy free at that pointI believed she was satisfied with thatThen on 11/I received this complaint from your officeAfter discussing this situation with my management staff we decided to issue an additional credit for the Etch fee of $On 11/I Left a voice mail on the customer's cell phone of the credit we were processingI also advised customer through her email on 11/of this credit being issuedI let her know that this process will take weeks for her to receive the reimbursement check in the mailCustomer responded through email 11/that she is satisfied with this outcome and will await receipt of check in about weeks, as follows"Thank you, that is a fair resolution for the etching mistakeWe will watch for the check in the mail."
Spoke with *** *** on 2/3/to request a copy of bill from the Collection agencyHe informed me that he would be in for service on 2/5/and I could make a copy of the bill and will contact him after pulling the deal and reviewing with managementI spoke with
customer on 2/6/18 with further information. We paid off the remaining payments for $2,and the mileage overage of $based on 36,miles per year. Upon further review the customer had a 30,mile per year allowance. The General Manager agreed to pay the difference in mileage overage of $900, but the customer is responsible for the remaining balance of $for the lost key and fender damage
We contacted the customer and he was advised that he will be getting a refund check in the full amount he paid of $for the transmission work done in March of Customer is satisfied. The service manager issued a check request today 7/21/to be sent to the customers
home address
Complaint: [redacted] I am rejecting this response because I have not been contacted or have received this checkonce I do I will accept it Regards, [redacted] ***
Customer is complaining about our service department He had his Prius towed/flat bedded to the dealership because the Prius did not run He previously had an outside company put an engine and transmission into the Prius When it arrived here it had multiple issues The customer authorized $2,in diagnostic feesOne problem the Prius had was that our computers were not able to communicate with the carWe told the customer about the communication issue He then brought in a used computer for us to try That did not work either With the car not talking to our computer, everything we are trying is taking allot of manpower We have been communicating with the customer throughout this entire process We did agree to reduce the diagnostic charge from $2,to $1,in an attempt to help the customer Reducing it down to $was never mentioned by the dealership We have told the customer to pay the amount and get the car off our lot We will be looking to charge him for storage.We are currently in the process of taking this customer to Small Claims Court We will be looking to recuperate all our labor chargesWe are requesting this complaint be closed
Spoke to the customer on 03/08/in reference to his concernAdvise customer about the recommendations that were made for the brake repairsThe caliper was frozen and needed to be replacedThe customer advised me that he took the car to an aftermarket repair shop and they advised to remove the caliper and lube it, after speaking to the customer we still recommend replacing the caliper, lubing it, it is a temporary repair and could cause further problemsPS, we did offer a complimentary service( )mile service for his understandingCustomer was satisfied
Complaint: [redacted] I am rejecting this response because:my truck was sprayed with an undercoating to keep frame from rusting it was not just inspected for defects It was not done correctly or frame would still be in tact.And the service mgr held me off to put me over the year mark.if they had done the job correctly my frame would not have rusted out thank you Regards, [redacted]
12/I am Irene B [redacted] the Customer Relations Manager here at Galaxy ToyotaI personally removed the customers address and phone numbers from our Data baseI also had the programs administrator remove him from any and all future call lists
Complaint: [redacted] I am rejecting this response because: As discussed in my original complaint, our sales person, (Laura P***) DID show us a figure at HER DESK...and it was $20,as I statedYou obviously did not read my complaint at the finance office, we were again assured we were getting a very special "manager special" as I stated before but at that point we did not "see" the figure, we just assumed it was the same $20,that we were shownPlease read my complaint again and you might see how we were "baited and switched" and didn't realize it I know there was NO MISUNDERSTANDING as you suggested, just the fact that we were taken advantage of maybe because it was late and maybe because it was our first lease which doesn't read as a conventional "sale" contractWhen I returned to the Dealership, Ms P [redacted] said she 'kind of remembered showing us a figure, but it must have been on some other car..."but we didn't look at anything but the HighlanderSo I again, remain very disappointed and would like to know if this type of complaint has come to this Dealership before so that other buyers become aware of their horrible sales techniques that is just plain criminalI continue to write our experience to other organizations and magazines Regards, [redacted]
this complaint was just closed by the Revdex.com under [redacted] I do not know why it was reopened under Galaxy ToyotaThey are in Eatontown, NJthis complaint should be closed outplease look into thisthanks
Complaint: [redacted] I am rejecting this response because:When buying the car, we asked several times for Galaxy Toyota to remove the etching charge from the cost of the car We DID NOT get a credit for the fee during the purchase of the car We were told emphatically that ALL cars sold by Galaxy Toyota were already etched, therefore we had to pay for it If the charge had been credited already, then there would be no need for this complaint.We still have not received the credit after two weeks as promised This issue is Not Yet resolved [redacted]
This is Irene B*** Customer Relations Manager at Galaxy ToyotaIn response to this rejection is to inform you that we at Galaxy Toyota issued a check to this customer, *** *** on November 25,for the amount of $to credit back the amount she paid for the Etch fee at time of purchaseI left a message today with the customer on her voice mail asking if she received the check by this time and has cashed itI am waiting for her return call.The check was sent to *** *** *** *** *** ** *** Thank you for your assistance on this matter,Irene B*** , CRMGallaxyToyota*** ***
This customer received a recall notice in frame for his TacomaHe came in for it to be checked in and nothing was found defective at the timeNow in something broke off from the frameToyota informed our service manager that this recall at more then years old is past the
period to get it repaired under the recallI have attached written notes from Corporate stating thisThe customer has been advised this response but he is not accepting this outcomeIt is the law under this recall that years is the limitNothing we here at Galaxy can do to accommodate recall if Toyota will not approve it
I am pleased to state that Galaxy Toyota's promised etching refund was received by me todayTherefore, my complaint has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
IN REFERENCE TO THE CUSTOMERS CONCERN, WE AGREE THAT THERE WAS AN OVERSIGHT DURING THE INSPECTION OF THIS VEHICLEWE CONDUCTED A MEETING WITH ALL PARTIES INVOLVED TO REASSURE THAT THIS DOES NOT HAPPEN IN THE FUTURECALLED THE CUSTOMER TO APOLOGIZE AND LET THEM KNOW THAT WE WIL BE MAILING OUT THE
REIMBURSEMENT FOR 96.96. Thank you
Complaint: ***
I am rejecting this response because:I did give them autorization to work on the car only if they could fix itThey said the car will be fixed and runningThere is a reason why I take the car to ToyotaEverything they said that this car has issues with, they will fix and get it runningIt never happenedThey promised to deliver the car runningI went there last time and they told me for sure it was the computer they KNOW the problem and the car will be runningI told them I have a computer and they checked the computer and told me that computer will definitely workI said fine if you know what the problem is and you said this car will be running go ahead fix it and I will pay youFinally they called and said they can not fix the car because they can not find the problem. I am being charged for something they can not fixDealers take jobs to fix and get paidThey said the car will be delivered runningIf I go to someone's house and tell them it will take full days to paint their house and it will cost them dollars and I promise them I know how to do a paint job they want, but at the and the house isn't painted the way customer wanted and the job is not finished, also not finished in daysCustomer has a right to refuse to pay and hire another painter to get the house oaintedI went there to get my car after "2.5" months and said if you do not know how to fix this car give it to me I'll take it somewhere elseThey refused they said they know the problem they will fix itThey can still sue me they don't have to keep my carThey are the one who is keeping my car hostageI don't have to pay them storage fee I can keep it at my placeManager called me and yelled at me because I contacted Revdex.comhe did not try to solve the problemHe treated me my bill from dollars to because of storage fee because I called Revdex.comnobody in the world charges storage fees with unreal numbers because they are mad because we called the Revdex.comWe have a right to call them and they shouldn't cry about itJob is not done they refuse to work more on the car to fixThey don't really know the problem and THEY CAN NOT FIX THE CARthey cannot admit that they couldn't fix itJob is not done no paymentMechanics takes jobs from their customers to fix cars, deliver them running, and get paidThis dealer wasted months of my timeWho in the world put hours of labor in monthsThat's like minutes a dayThey are lying, they are not honost, they humiliate customers and that's all I have to sayMy taxi lost $a day sitting at that dealermonths of sitting there I've lost over $who will pay that? You can diagnose a car few days, week or You can't fix it you call your customer and tell them you can't fix itIf you take months and car is still not fixed there is something wrong with that business.
Regards,
*** ***
On 1/17/customer called asking about replacement cargo mat that was missing from car when he made the purchaseAccording to the salesman he did give customer temporary cargo mat till we could replace the one that was missing and would fit betterThat was fine with the
customer at the time.On 2/17/Customer called saying he purchased replacement cargo mat himself and wanted credit of $for the purchaseOn 2/it was approved by the GM to issue the credit.On 2/20/the credit check for $has been generatedI have been told the customer will receive the check w/i weeks directly to his home address
The customer bought a used Ford Escape on 11/4/The customer was given a loaner vehicle while her car was in for repairsAfter speaking with a manager, they agreed to void the deal and the customers deposit is being returned
Customer issues have been satisfiedI called customer today, 2/8/and advised him that we are issuing credit to reimburse him for $for car mats missing from carCheck request has been issued todayCustomer was explained he has to pay the $for window etching and he understandsHe was
also given a $credit and check request has been issued for deductible he paid for replacement key on Jan25,
While discussing the situation with the customer in person on 11/and over the phone on 11/16, I explained to her that a credit of $was deducted from the sale price of the car when she signed the papers in finance, where she requested initially that the Etch fee be waivedI told her she was
receiving the etch policy free at that pointI believed she was satisfied with thatThen on 11/I received this complaint from your officeAfter discussing this situation with my management staff we decided to issue an additional credit for the Etch fee of $On 11/I Left a voice mail on the customer's cell phone of the credit we were processingI also advised customer through her email on 11/of this credit being issuedI let her know that this process will take weeks for her to receive the reimbursement check in the mailCustomer responded through email 11/that she is satisfied with this outcome and will await receipt of check in about weeks, as follows"Thank you, that is a fair resolution for the etching mistakeWe will watch for the check in the mail."
Complaint: ***
I am rejecting this response because I have not been contacted or have received this checkonce I do I will accept it
Regards,
*** ***
Spoke with *** *** on 2/3/to request a copy of bill from the Collection agencyHe informed me that he would be in for service on 2/5/and I could make a copy of the bill and will contact him after pulling the deal and reviewing with managementI spoke with
customer on 2/6/18 with further information. We paid off the remaining payments for $2,and the mileage overage of $based on 36,miles per year. Upon further review the customer had a 30,mile per year allowance. The General Manager agreed to pay the difference in mileage overage of $900, but the customer is responsible for the remaining balance of $for the lost key and fender damage
We contacted the customer and he was advised that he will be getting a refund check in the full amount he paid of $for the transmission work done in March of Customer is satisfied. The service manager issued a check request today 7/21/to be sent to the customers
home address