Hello,
We already responded to this complaint twice, here are the messages from it
"
Arial, "Lucida Grande", sans-serif;">Hi ***
I am writing a response to the complaint #***
The first part of your complaint mentions the tardiness of the T.VdrawerI would like to apologize that you received a damaged drawer; however, though you claim that you sent the drawer back promptly, we still have to a lot time to receive the drawer and make sure you sent back the proper drawerWe have various manufactures for the same drawer and want to make sure you receive the correct, unbroken drawer in return.
Regarding the miscommunication about the Fan Etagere, I concede that there is a discrepancy onlinethe item is called a Fan Etagere, but in the description it is listed as "matching etageres and console table." You made an assumption that the description was correct rather than look at the item name and numberOf course, we have to have the disclaimer that we are not responsible for typographical errors- a caveat that is listed on our websiteIf you looked further, you would have looked further or called the store for clarification, you would have noticed that there is a separate item name, number, and price for the console table- showing that it is sold separately.
Still, we are going to try to work something out with the customer individually"
and
"
Hi ***
I sent you my response earlier todayI would like to inform you that there was an error in *** *** response- he claimed that the purchased price was $413, but he said in his statement that he would like a 50% reduction in the second orderHowever, a 50% reduction on the second order would total to $which I just credited himContrary to what he stated, his second item was not $413, this number reflects his first itemI credited him 50% of his second orderLet me know if you have any questions."
Hello,
We already responded to this complaint twice, here are the messages from it
"
Arial, "Lucida Grande", sans-serif;">Hi ***
I am writing a response to the complaint #***
The first part of your complaint mentions the tardiness of the T.VdrawerI would like to apologize that you received a damaged drawer; however, though you claim that you sent the drawer back promptly, we still have to a lot time to receive the drawer and make sure you sent back the proper drawerWe have various manufactures for the same drawer and want to make sure you receive the correct, unbroken drawer in return.
Regarding the miscommunication about the Fan Etagere, I concede that there is a discrepancy onlinethe item is called a Fan Etagere, but in the description it is listed as "matching etageres and console table." You made an assumption that the description was correct rather than look at the item name and numberOf course, we have to have the disclaimer that we are not responsible for typographical errors- a caveat that is listed on our websiteIf you looked further, you would have looked further or called the store for clarification, you would have noticed that there is a separate item name, number, and price for the console table- showing that it is sold separately.
Still, we are going to try to work something out with the customer individually"
and
"
Hi ***
I sent you my response earlier todayI would like to inform you that there was an error in *** *** response- he claimed that the purchased price was $413, but he said in his statement that he would like a 50% reduction in the second orderHowever, a 50% reduction on the second order would total to $which I just credited himContrary to what he stated, his second item was not $413, this number reflects his first itemI credited him 50% of his second orderLet me know if you have any questions."