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Francesco's Construction

651 Baldwin Dr, West Hempstead, New York, United States, 11552-2205

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Reviews Landscape Design, Home Improvement, Mason Contractors Francesco's Construction

Francesco's Construction Reviews (%countItem)

Hired the company to do a small job of putting pavers on front porch and walkway. The contract and down payment was signed/given mid May 2020. It is mid September and the job is still not done. Given the extensive amount of time to get the work started and the inordinate amount of excuses that were made when the work was delayed, I asked for down payment be returned back to me. After four days of promises to give me back the down payment each day, I finally received it. I want to warn people not to use this company. At the best it is incredibly unprofessional and at the worse it is deceitful. Please go somewhere else where you can be guaranteed professional service. Here are the details: After signing the contract in May, I gave the company a few months to start due to the pandemic and then started calling them in July/Aug to ask when the job would start. It was nearly impossible to get them on the phone or answer texts. You should know that they rarely return calls unless you call them a few times in a row. Finally, I was promised that the work would begin. Then the excuses began which delayed work for one week then one day delay after another. I heard everything from "my mother in law died, call me in 5 days" to "the workers didn’t show up" to “workers are working on another job they didn’t finish the day before” ! I followed up every day and every day received another excuse. After five months of no work but a lot of excuses, I cancelled the work. What a waste of time. Please be sure to go with another contracting firm and save yourself a lot of stress.

Francesco's Construction Response • Oct 15, 2020

This review is completely fabricated and outrageous. Due to COVID19, we were unable to work until June. Our busy season which is March- May was non-existent due to the pandemic. We were trying to manage calls from customers as they came in, and would take deposits so that we would be prepared to start once we were given permission by the state and Gov. Cuomo. This resulted in a domino effect of delays and backed up projects. Materials were unavailable and jobs could not begin normally due to this unpredictable climate. Amid these challenges, we had a death in the family and the inhumane response from this potential customer is disgusting. It was not an excuse, we are not deceitful, but instead we are doing the best we can in this new normal. We actually returned the funds to this person, because we could foresee how she poorly comprehends the nature of this business and would be a problem customer. Francesco's is highly reputable and in business for 14 years and this slanderous review has zero credibility.

Frank was recommended to me by a good friend who was very happy with his work. Francesco's did an incredible job on my new stone driveway. Highly recommend.

Al the father of Frank was the one that sold me on the Job he did for me is quite the caniver… Wont leave you the prospective buyer alone until you give into him....He wanted a large deposit and when we gave hime a check he wanted cash. The contract stated I was to have a 10 year warranty on workmanship and that is my issue with this company. After all the waiting and delays I will say I was very happy with design. The problem I have is that I have been calling for some warranty work and have even spoke with his son Frank the owner of the company for the past 3 years and all I get is promises... Its not even a lot of work a few hours at most and they still do nothing because they are to busy setting up other jobs and taking large deposits and making them wait... One other thing Al in my case chased me down to have me sign an alternate contract at a lower price because he lied to his son Frank about the true cost of the Job and pocketed the money.

Francesco's Construction Response • Oct 15, 2020

This review is contradictory. The customer states in his review, he is "very happy with the design". The warranty on workmanship applies to materials recommended of a cement base. This customer chose to use crushed cement which is not under warranty. This customer was not promised anything and in good faith, I was going to help him out when I had a job in his area. In addition, to refer to the character of Al is unnecessary slander. Customers rave about Al, his salesmanship and likeability. This customer is delusional and is only speaking hearsay not facts.

He was paid in full and never came back to finish the job. Work was left incomplete with damage and he was to return "after vacation" to correct any mistakes and finish the job. He stalled with excuses, lies and a bullying attitude. He's rude, loud and obnoxious when he does talk. I'm waiting for over 2 months for him to complete what he left behind - some of which threatens the structure and environment of our home. HE WAS PAID IN FULL - my mistake - don't make it yours!!!!

Francesco's Construction Response • Oct 15, 2020

This statement is not true. The customer paid in full for a job complete which entailed, pavers, waterproofing and sod. This scope of work does not threaten the structure of her home. She is expecting her payment to cover work done by a different contractor before me, for a sloppy job of her backyard deck posts. We met the needs in the agreement which is why she paid in full. Her claim is completely unreasonable, as she is referring to work that is not in her contract. In good faith, I fixed her deck problems caused by the previous contractor. Her attack on my character is unjust. Overall, we took care of this customer.

We hired Francescos construction to start our driveway and walkway with pavers in June after fathers Day. We waited quite a bit of time. They obviously got backed up with a few days of heavy rain with another job. We were waiting and hoping we didn't make a mistake. Well, we just got our driveway and walkway done . I Just want to say they did a magnificent job, it was definitely worth the wait. Their workers are on target with what they know about Pavers. When they say they will deliver a great job, they are 100% right. My husband and I are more than thrilled with our new driveway. Workers are so pleasant and willing to please. I would recommend them 1000%. They are very efficient and neat. My husband and I are ecstatic with their work.

April 2017 signed a contract with Francesco's Construction to install pavers and rebuild a chimney. Contract was for all the work to be completed by June 2017. Contractor did most of the paver work in June 2017. Contractor was paid $9,300 of the $10,300 agreement.
The paver work was not completed, damage was done to the house and property by the contractor's laborers and the chimney work has never been started.
After three site visits, 2 in 2017 and 1 in June 2018 to review these issues with the contractor none of the work noted here has been done. The contractor has done no additional work since June 2017.
I have since gotten two independent estimates for the chimney work, one for $6,000 and the other for $5,500.
I have called the contractor repeatedly for months since March 2018 to complete the work and received nothing but excuses.

Francesco's Construction Response • Aug 18, 2019

The claims stated here are not true. The damage to his home were wear and tear issues related to an old structured house prior to us working there and caused by neglect of the homeowner. This is just a case of a con-artist trying to point blame and get work done for free while getting away with not paying for the services rendered. We completed the work on pavers, which is our expertise. The other claims are not in our jurisdiction and we told this to the homeowner and walked away from that portion of the job.

A demolition of a deck with the agreement to build a patio. This business took deposit aim April *** 2018 with agreement to start May *** 2018. This job is only 10% done as of today July ***. This business has not communicate with us on the delay. We have been woot use of our property since May, when we call him he says they are coming and they don’t show up. The material was delivered July and is left on the street un attended by this company taking up parking for my neighbors. This business took $8,000.00 down payment and is not doing the job that we hired them to do.

Francesco's Construction Response • Aug 10, 2018

There was a miscommunication with *** with regards to the start date of this project. A down payment was received in order to purchase materials. In the interim, upon submission of his complaint, we have since resolved the matter and all issues. I've been told by ***, the complaint will be retracted. We will ensure completion of the job, as always, and deliver our promise to the customer.

Customer Response • Sep 04, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Please be advised that our complaint with this business has be resolved and the job has been completed to our satisfaction.

Sincerely

Almost all scheduled work has been unreasonably delayed. We signed a contract on April 28, 2018 with work scheduled to begin May 20, 2018 and completed by May 28, 2018. So far the only thing done was to have the old driveway ripped up in preparation on June 30. Today is July 5, and nothing further has been done. The representative is constantly making promises he doesn't keep. He promised that the pavers would be delivered this morning and work completed by end of day. Again, another promise broken. We are at our wits end, especially since 90% of payment has already been made (huge mistake!). We are terrified that we will be left high and dry. BUYERS BEWARE

Francesco's Construction Response • Aug 18, 2019

This work was done and to satisfaction. Buyers need to be patient and understand that in this business we are at the liberty of weather conditions and sometimes due to rain and Mother Nature, jobs can take longer than expected.

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Address: 651 Baldwin Dr, West Hempstead, New York, United States, 11552-2205

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