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Franchise Buy

186 Seven Farms Dr STE F202, Daniel Island, South Carolina, United States, 29492-8510

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We signed up for lead generation thru FranchiseBuy.com. They violated terms and continue to charge card after cancelling. Will not respond at all.
I have attached the Advertising Agreement between ***'s and FranchiseBuy dated 1/2/19. On the first page it clearly states that the campaign is for 75 leads and the campaign would end whenever those 75 leads had been fulfilled. We paid $1000 to start, and then two other charges for $1000 to fulfill our payment obligation (75 x $40 = $3000). In addition, I provided written notice to our account rep on 5/31/2019 to confirm that we would terminate the agreement and would NOT be moving forward. I don't even think this notice was necessary since it was not auto-renewing, but I did it just to be safe. While the company had previously been responsive, they suddenly did not respond to ANY communication after written termination - to the specific sales rep OR general company contacts. They have also continued to charge our credit card at will for $4000 additional - charges were 7/31/19, 8/28/19, 10/6/19 and 11/22/19. Their behavior is fraudulent and intentional. Any current or future company doing business with ***/FranchiseBuy or their other aliases should be warned.

Desired Outcome

We want a refund of all charges after the fulfillment of our contract of $3000, which currently total $4000 as of this date. In addition, we want our brand and intellectual property to be removed from FranchiseBuy or any other subsidiaries.

Franchise Buy Response • Jan 06, 2020

Thank you for speaking to me today. I have attached a copy of the contract with ***'s. It is a contract for 75 leads that is auto renewed if there is no cancellation 10 days prior to the end of the contract.
We have heard nothing from ***'s regarding a cancellation until 1/2/2020. In fact, we have charged her 4 other times with no communication other than to change the contact information on 4/23/19. We reached out to the company to resend cancellation notice on 1/3/2020 and emails were blocked.
Thank you for your help with this matter.

Liz M
Admin
FranchiseBuy.com

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Address: 186 Seven Farms Dr STE F202, Daniel Island, South Carolina, United States, 29492-8510

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