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Franchise Maintenance Organization, Inc.

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Franchise Maintenance Organization, Inc. Reviews (4)

Customer *** *** was contactedWe had already returned to determine that our installation was good, but there seems to be a blockage in the line within the wall that would require opening the wall to repairShe was going to talk to her husband about authorizing the repairs, which we can
do if she so choosesShe is also supposed to contact Revdex.com and retract her complaint.Thanks,** *** ***
*** ***
*** ***
***

Complaint: ***
I am rejecting this response because: FMO has not been to my home to check the dryer ventOn the 31st of May, *** at FMO contacted me and offered to repair the dryer vent at no chargeI told him that MrAppliance already came to our home on the 18th of May and ordered a new dryer vent along with parts for other appliances in our homeWe were waiting for parts to come in and then schedule another appointment with MrAppliance for the repairI told *** *hat I would discuss the option of FMO making the repair with my husbandOn the 5th of June, I contacted *** at FMO and told him that MrAppliance will be making the repair on the 9th of JuneI asked for FMO to reimburse us for this repair*** requested that I contact the *** *** ***, to discuss billing matters such reimbursementI have not spoken with *** *** regarding this matterI would like to know when FMO is claiming that they came to our homeIf they are claiming that they examined the dryer vent from outside our home, this is not possibleWe have a security gate on our property.
Regards,
*** ***

To whom it may concern: I am writing to notify you that I have resolved my dispute with FMO Inc. They agreed to reimburse me for the costs of replacing the dryer vent duct that was previously damaged by them. I consider my dispute with them resolved and am satisfied with their response. I would like to withdrawal my complaint with the Revdex.com. Thank you. [redacted]

Complaint[redacted]
I am rejecting this response because:It is apparent from Mr. [redacted] response that he is trying to deflect the real issues of this complaint by ignoring any direct answers and instead, trying to imply the customer is not competent.Why did his employee install an appliance that he was instructed not to?  Why does Mr. [redacted] feel it's not his responsibility when his employee damages a cabinet during an install?Why did his company representative, who quoted his hourly rate, not mention the charges begin at the time the installers leave the shop, which adds their travel time to the total?  (Later admitting to forgetting that detail.)Why was I charged an additional $47.50/hr without prior notification or approval?Why is the customer responsible to pay $95/hr for smoke breaks and telephone calls?Why did his employee mislead my husband into thinking I was aware of the additional charges when I was never informed of them?Mr. [redacted] is trying to paint a picture that as "residential customers", we have "no real concept of construction".  He never came to the job site to inspect the work in question and he has no concept of our qualifications or background.  Because of this, he has convinced himself that, "they got what they wanted, they just don't want to have to pay for it."  The fact is we got some of what we wanted and a lot of what we didn't want.  We are not saying the entire job was unsatisfactory, just that we should not be charged for the things we did not ask for, approve, or have any knowledge of, as in 6 hours for an additional person on site that was called to deliver a part for an appliance that was not being installed, and 3 hours of travel time.Our experience in remodels and new construction has taught us to ask lots of questions so there will be no surprises at the end of a job, and that is why I gave [redacted] the entire list of appliances, noted the ones that had flush inset installations, told him we had the trim pieces but left them off for the installers so there would be no chance of the cabinet maker attaching them incorrectly, etc.  Although he was fully aware of the job when he quoted me $95/hr and 5-1/2 - 6 hrs to complete, I assumed the time needed to do the job could fluctuate depending on how smoothly each install went.  Never did he mention travel time, and he never mentioned the rate he quoted only covered two workers and if they called for another worker I would be responsible for an additional $47.50/hr plus their travel time.  Mr [redacted] made lots of general statements in his response to include, " lots of time when we arrive, things are much different than we are told...".  He did not say my job was different than he was told because he knows I gave [redacted] accurate and detailed information.The claim that we called the installers in "too early" is another untrue statement.  Either Mr. [redacted] is misinformed or disingenuous.  All the cabinets were installed and the appliances were on site near their perspective install locations.  He is referring to two trim pieces that go on either side of the vent hood.  His installer said he would not put the trim pieces on so unless the cabinet maker did it, he would not install the hood.  He went on to install another appliance while the cabinet maker, who's shop is 5 minutes up the road, came over and installed the two trim pieces and left.  Once the hood install began, the trim was removed before completing the installation, thereby indicating the trim was not necessary to the install, and his installers were never waiting on the cabinet maker as he claimed.Mr [redacted] is giving more incorrect information regarding the install of the refrigerator drawer.  Before we even had a chance to discuss this appliance, his installer told me he was not able to install it to factory specs because the brackets were missing and he didn't recommend installing without them.  That's when we agreed this appliance would not be installed and the installer moved on to another one.  Mr [redacted] goes on about how much time it took to build and attach the trim pieces, which were already built and onsite, but he fails to mention this is all part of his service and the appliance he's referring to is the one that should not have been installed.  On a side note, the factory installation guide states, "Cutout dimensions are referenced from inside face of cabinetry frame."  There is also a diagram showing the cuts are behind the face frame, so I'm not at all confident that it was installed to factory specs as he professes.The details above outline why we feel justified to lodge this complaint against FMO,Inc. and request a refund for the unauthorized charges that are in dispute.
Regards,
[redacted]

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Address: ---, San Antonio, Texas, United States, 78222

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