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Franchise Operation, Inc.

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Franchise Operation, Inc. Reviews (2)

On Fri, Mar 4, at 12:PM, David D*** wrote:
It was confirmed that the guest, came through our Drive Thru at 2:39am on 2/13/16.
Guest filed a complaint with Burger King Corporation on 2/13/at 3:37am.
Guest returned to the restaurant on
the afternoon of 2/13/
Guest filed a complaint with the Cleveland Revdex.com
After filing the complaint with Burger King Corporation, the guest returned to our location on the afternoon of 2/13/16. Discussed the issues with the restaurants General Manager Miriam M*** and at that time, received a complete order replacement
Guest complaint of employee not using gloves was not valid. Employee was serving, however not preparing food at that time and gloves are not required per Ohio Health Code for serving food
No further action will be taken at this time as the manager has already resolved the issue to the guest satisfaction on 2/13/16
David ED***
COO/Director of Operations
Franchise Operations Inc
Office: (440) 801-x
Cell: (937) 344-

We received notification of this complaint on 7/20/17.  The guest allegedly noticed this behavior from one of our managers on 6/19/17.  I have discussed the issue with both the manager in question and the Restaurant Manager in charge of that unit.  We cannot verify that the issues...

took place or not by either personal statements or video that would have been available.  Obviously, behavior in the manner described is unacceptable and would never be tolerated.

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Address: 24950 Country Club Blvd Ste 104, North Olmsted, Ohio, United States, 44070-5334

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