Francis Home Environment Heating & Air Conditioning

As outlined on page 6 of the attached complaint, I am seeking:

- Replacement and installation, at no cost to me and as soon as possible, of a WIFI Comfort thermostat with the same functionalities as the two thermostats I had before;
- Full reimbursement for the amount of $376.23 I paid for the cost of the incompatible thermostat and its installation during the Francis Home Environment Heating & Air Conditioning visit on May 1;
- At minimum, grandfathering of the clause of the Maintenance Plus Plan (MPP) in regards to a lifetime warranty of the thermostat;
- Grandfathering of all the clauses of the MPP since I still have no idea what the replacement plan is all about, and until recently I did not even know that a replacement plan existed and that this new plan was applied to me by Francis Home Environment Heating & Air Conditioning without my knowledge or consent.

I am not technically savvy, and I used my phone and my computer to prepare and file this complaint. I am going to send the documents that I wish you to forward to Francis Home Environment Heating & Air Conditioning in another separate filing because I do not know how to download pictures from my cell into my computer (which I am using right now to file a complaint regarding Francis Home Environment Heating & Air Conditioning).