Franco's Mexican Food At Its Finest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11414952, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer called on 8/11/16 to report a wrong part was shipped, they received an igniter instead of the pump they ordered.  It was sent to our Part Issue Dept so we can check the bins before shipping and a replacement order was sent 8/11/16 2nd day and delivered on 8/15/16.  I do not see...

that the customer has contacted us on the replacement order so I do believe this is resolved.  A call tag was set up to pick up the incorrect part and we have received that part back already.  If the customer received a wrong part the 2nd time, please contact us as soon as possible at [redacted] and ask for a supervisor so that we can look into further.Sincerely,[redacted]Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11687316, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,I'm happy to assist the customer in finding the correct part they need for their model, however, a model was not used at the time of the order, as our system retains that information if entered.  If the customer has that info, we would be happy to try and find the correct...

parts for the customer.   If the customer would just like a refund for the parts, we are happy to get the parts that we sent back from the customer and credit them in full.  Please let us know what they would prefer.Sincerely,[redacted]Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11419603, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I did enter my info when I ordered my parts, whether their system kept it or not.  Furthermore, I called on 4/28/16 requesting the correct parts and the parts they identified to be the correct parts for (rototiller: Honda FG110A ser# FAAA-1010563) were the parts they sent me and without the actual part number (which I do not have because my husband friend gave it to him without it).  I then requested a return shipping label, reasoning: I paid for shipping to receive the incorrect parts; thus repairclinic should pay to receive them back!  Otherwise I will not consider my issue resolved, this complaint will remain!
Regards,
[redacted]

Dear Consumer,I do apologize that you received the incorrect part and that it was not packed correctly.  We did send out a replacement overnight night to you and I show that was delivered.  I hope that you received the part and that your repair goes well.  I have also credited $51.39...

back to your credit card.  It can take 7-10 business days to see that back on your card depending on your creditor.

Revdex.com:
I accept the credit of $9.95, already processed, but I reject the notion that this is courtesy as suggested by Repair Clinic. There was nor consideration when I approached Repair Clinic as customer, by myself, to discuss my issue. That is why I had to appeal to Revdex.com. I consider the case closed now.
Regards,
[redacted]

To whom it may concern,I do see a web order placed on 4/10/16 for two crisper drawers.  We do retain the model number at the time of the order, however, there was none used at the time.  If the customer did call us and was given this number to order, we do apologize.  It seems his...

parts are NLA, and that being the case, these will not work. Unfortunately none of the notes on the order said anything about you calling in before ordering and verifying with a CCR.  [redacted] is a Supervisor in the Call Center, and I do apologize if he feels he was not cooperative.  I will have a call tag set up for Tuesday of next week 5/3/16, so if you could have those two crisper drawers ready to pickup at that time I would greatly appreciate it.  I do apologize that someone made you feel that it was your mistake because you ordered online. Once we get those parts back I have noted your order to credit in full for the parts and shipping.  Sincerely,[redacted]Vice PresidentCustomer ServiceRepairClinic.com

We do have a lot of videos and free repair help online, however, we don't have or give repair help for everything, what we have on our site and You Tube is all we have available. I am returning the customers shipping of $9.95 as requested as a customer courtesy. Sincerely,[redacted]Vice...

PresidentCustomer ServiceRepairClinic.com

Two whom it may concern,I do show that when the customer placed the order, that we did have one in stock and their email confirmation confirms that.  I do apologize that they rep said it as back ordered at the time of the order.  It looks like there was an inventory adjustment because we...

did not have the part upon trying to complete the order.  We were not notified in Customer Service about the issue.  I am working with the warehouse and we now have a system in place for better communication between the two departments.  I'm hoping that will help with issues like these.  I do apologize for the inconvenience that this has caused. I appreciate the feedback, as we are always looking to better our service for our customers. Sincerely,Joey [redacted]Vice President - Customer Service

To whom it may concern, [redacted] I do see that a model was not used or retained at the time of the order, however, I am crediting the order in full without return of the part.  The $28.00 has been credited back to the customers account today, they should see that back on their...

card shortly.  Should the customer be interested in purchasing the correct part, if they have not done so already, please contact us at 1-800-269-2609 and we would be happy to assist them with that.   Sincerely, Joey GagnonVice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11419603, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have received the return postage , I am going this morning to mail it out.
Regards,
[redacted]

If you would please box it up and put it on the porch I will have it picked up by FedEx on Thursday 1/11/18.  It's took big to send a prepaid label, but I will have it picked up. Sincerely,[redacted]Vice President, Customer ServiceRepairClinic.com

Dear Consumer,Thank you for bringing your experience with us to my attention.  I am very sorry that you had a bad experience with us.  I apologize that the wrong shipping option was chosen for you.  I will speak to the rep about this.   I aplogize that you asked for me and...

that you were not transferred to me.  I will speak to [redacted] about that as well.  I'm available to all of our customers who ask for me. I see that we have credited back to you your shipping, as well as the price of the part back to your credit card for a total of $145.67 and you should see that back to your card in 7-10 business days depending on your creditor.  Looking at the tracking I see that you will have your package tomorrow. Again I am very sorry for the inconvenience this has caused.  I will be working with both the rep and the supervisor involved to better understand what happened so that this does not happen again.  Sincerely,[redacted]Vice PresidentCustomer ServiceRepairClinic.com

To whom it may concern,I do apologize for the delay.  We did receive the return and there was a note on the order that stated the customer was all set.  They thought you had purchased this and your original order was credited back, however that order was from years ago!  Your credit...

has been put through now and you should see that back on your card shortly.We greatly apologize for the delay.Sincerely,[redacted]Vice PresidentCustomer ServiceRepairClinic.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11763371, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
First off I obviously do NOT need or require the product after knowing you would not ship it for next morning delivery. I had explained clearly to [redacted] that I had the technicians scheduled to arrive in afternoon to install the unit and why it was imperative that I get this shipped for next MORNING delivery....not a delivery that can be anytime up to 8 PM!The technicians came and I ended up having to purchased the product through them costing me $47 dollars more.  I had no choice since you refused the day prior to FedEx the unit for next day morning delivery.  Very bad customer service especially knowing how important it was for me to get this next day when I initially placed the order on Tuesday whereby I was assured (and paying $27.95) overnight delivery.  Furthermore if I did not track the package I would have never know you unilaterally changed the delivery/shipping option to your standard 10 day delivery for $6.95. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11847216, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,I contact the customer by phone. He said the part number he typed in was transposed and we sent the wrong part.  Customer also called and said that the person that he spoke to did not help him.  Refunded for the incorrect trail guard, and the shipping on the...

order.  I also offered him free shipping on a new order for the correct part.  If he calls back to get the correct part, he did not have the number with him, we will remove shipping. Customer said he would shop with us again.Sincerely,[redacted]Vice PresidnetCustomer ServiceRepairClinic.com

[redacted],Thank you for reaching out to us. I apologize if you have tried to reach me and were unable to. I have spoken with [redacted] and here is the information we have received back from the manufacturer through our Purchasing department that was checking on this for you. “Per Service Engineering, model...

MAH9700AWW no longer has a bill of material to view. Therefore we are unable to verify any part #'s for the washer. Has the customer tried contacting a service company to verify that the main control board # WP34001496 was installed properly? It's possible that the instructions are wrong and the jumper harness should probably be plugged into the CN12 (6-pin) terminal. “ [redacted] said you sent pictures with every number that you could find and the manufacturer is unable to assist in what the issue could be.  They are suggesting you contact someone for service.  We are happy to refund you in full for the purchase/shipping of the board that you bought from us. Per the manufacturer this is the correct part listed for your model.  We go by the manufacturer suggested parts for their models.  I'm going to have [redacted] document the pictures and issues and I will forward over to the manufacturer and see if I can get a different response than our Purchasing department did and get back with you as soon as I hear back. I hope to hear back from them within two business days from tomorrow.  I will email you at [redacted] that was provided, since you are in Costa Rica.Sincerely,[redacted]Vice President Customer Service