Frank Amato Publications Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** The only thing I would add is it never should have taken a formal complaint to the Revdex.com to get Amato Books to address long outstanding questionsOne is left to ponder if I ever would have heard from these people in the absence of registering the complaintIn any case, my thanks to the Revdex.com for catalyzing a resolution.***

I am not sure what you are still having a problem with.  We will be sending your royalty reports andpayments on a half yearly schedule as per your contract. I have reconciled your royalty account with books paid for. Have also processed the $94.40 payable to your account for the difference.  If indeed you are not happy with this arrangement, we can stop selling the book and transfer the complete inventory at our printers cost.  Shipping to your destination of choice would also be paid by you.  Otherwise, we will be happy to continue selling the “[redacted]” book and reporting the sales and royalties to you.Sincerely,[redacted]

Dear Sirs:I have read the complaint and see no errors on his part.  This author has been having an ongoing problem in getting his information from us.  It is completely our fault that his request for information and payment had not been taken care of on a more timely basis.  No more...

excuses from us!  I am now able to print his missing  royalty reports and include the earning reports for the book in question.  All the paper work requested will be mailed to the complainant on Tuesday, June 16th. If he has a problem with the paper reports he can always call me for further explanation. Since we pay royalties on "paid" invoices it get's confusing when you ask for sales of a book and try to reconcile that to the monthly royalty reports showing who paid for the title and how much you earned.  There are always unpaid invoices floating out there that we never get paid for...thus the author unfortunately does not earn anything.  I work with over 400 authors, and all of our royalty publishing contracts are written this way.  Sincerely,Lorraine[redacted]Corp. Sec.

Complaint: [redacted]I am rejecting this response because:This response is typical of the sort of reply I have received in the past. Promises obviously mean nothing. What confidence can I possibly have that things will be different this time?  Additional evidence of the accounting issues that seem endless with the Amato people arrived in my email today.......an invoice dated Jan 29, 2013 in the amount of $499.60 US. This was for 20 hard cover copies of my book which I picked up directly from them in Portland two days earlier. That amount was deducted from the last royalty statement I have ever seen from these people. The statement was dated January 7, 2014 and included a cheque (# [redacted]) for a whopping $53.74 US. There was no accompanying information that allowed me to understand what it represented, other than the $499.60 component which I was able to match with the invoice handed to me when I picked up the 20 copies in late January a year earlier.In the digital era we live in I am shocked that an established book publishing business can be so completely inept in dealing with the simple accounting matters and questions I have put to them multiple times over the past two years.Sincerely,[redacted]