Dear Sirs:I have read the complaint and see no errors on his part This author has been having an ongoing problem in getting his information from us It is completely our fault that his request for information and payment had not been taken care of on a more timely basis No more excuses from us! I am now able to print his missing royalty reports and include the earning reports for the book in question All the paper work requested will be mailed to the complainant on Tuesday, June 16thIf he has a problem with the paper reports he can always call me for further explanationSince we pay royalties on "paid" invoices it get's confusing when you ask for sales of a book and try to reconcile that to the monthly royalty reports showing who paid for the title and how much you earned There are always unpaid invoices floating out there that we never get paid for...thus the author unfortunately does not earn anything I work with over authors, and all of our royalty publishing contracts are written this way Sincerely,Lorraine [redacted] CorpSec
Complaint: [redacted] I am rejecting this response because:This response is typical of the sort of reply I have received in the pastPromises obviously mean nothingWhat confidence can I possibly have that things will be different this time? Additional evidence of the accounting issues that seem endless with the Amato people arrived in my email today.......an invoice dated Jan 29, in the amount of $USThis was for hard cover copies of my book which I picked up directly from them in Portland two days earlierThat amount was deducted from the last royalty statement I have ever seen from these peopleThe statement was dated January 7, and included a cheque (# ***) for a whopping $USThere was no accompanying information that allowed me to understand what it represented, other than the $component which I was able to match with the invoice handed to me when I picked up the copies in late January a year earlier.In the digital era we live in I am shocked that an established book publishing business can be so completely inept in dealing with the simple accounting matters and questions I have put to them multiple times over the past two years.Sincerely, [redacted]
Dear Sirs:I have read the complaint and see no errors on his part This author has been having an ongoing problem in getting his information from us It is completely our fault that his request for information and payment had not been taken care of on a more timely basis No more excuses from us! I am now able to print his missing royalty reports and include the earning reports for the book in question All the paper work requested will be mailed to the complainant on Tuesday, June 16thIf he has a problem with the paper reports he can always call me for further explanationSince we pay royalties on "paid" invoices it get's confusing when you ask for sales of a book and try to reconcile that to the monthly royalty reports showing who paid for the title and how much you earned There are always unpaid invoices floating out there that we never get paid for...thus the author unfortunately does not earn anything I work with over authors, and all of our royalty publishing contracts are written this way Sincerely,Lorraine [redacted] CorpSec
Complaint: [redacted] I am rejecting this response because:This response is typical of the sort of reply I have received in the pastPromises obviously mean nothingWhat confidence can I possibly have that things will be different this time? Additional evidence of the accounting issues that seem endless with the Amato people arrived in my email today.......an invoice dated Jan 29, in the amount of $USThis was for hard cover copies of my book which I picked up directly from them in Portland two days earlierThat amount was deducted from the last royalty statement I have ever seen from these peopleThe statement was dated January 7, and included a cheque (# ***) for a whopping $USThere was no accompanying information that allowed me to understand what it represented, other than the $component which I was able to match with the invoice handed to me when I picked up the copies in late January a year earlier.In the digital era we live in I am shocked that an established book publishing business can be so completely inept in dealing with the simple accounting matters and questions I have put to them multiple times over the past two years.Sincerely, [redacted]