Frank Boucher VW Kia Mazda

Review: I purchased a car last Saturday. Keith [redacted] agreed to pay my current lease off to Honda. The amount we agreed upon was $1,200. This amount was added on to what I paid for the car.The other amount I owed was $155, which I paid to Frank Boucher by my personal debit card. Keith agreed to send Honda a check for $1,355. Much to my disappointment I called Honda today and they were only paid $1,148.60. I contacted the dealership about getting the difference refunded to me by check, since now Honda took the additional $206.40 out of my security deposit they owed me back.

My first issue is that the dealer agreed to send a check for $1,355 and failed to do so. Then when I found what they did I had to wait for Keith to approve my refund and he wanted to know why I owed more than $1148.60. As I explained it was fees added on to my account.

Then j drove an hour to pick up a check and get thete and both my mom and my name is on the check. He knew the money he was refunding was from my loan with Honda on my own. I paid $155 to them on my personal debit card. The new car I purchased had mine and my mom's name on it but that purchase had nothing to do with the money he tried to pocket.

I believe he was upset I caught them trying to keep extra money of nine and then instead of calling both me and my mom (if needed) to get our okay to put both our names on it. He did this to be difficult and a jerk because he was caught being shady.

I want the public to know of his shady practices. I want an apology for not keeping their word and paying the full amount, and I want compensation for myself and my mom now having to go out of our way to cash my check together.

Fyi...my salesman Ryan was amazing and the best part of the exlerience! What a stand up guy who isn't out to screw you over. He should take Keith job. The car industry needs more genuine people in it like him. Also, Tina in finance was amazing as well. Being the middle man in all the nonsense.Desired Settlement: I would like the dealer to explain why they failed to inform me they paid less than the agreed amount. I would also hopen that they put measures into place to inform their customers in the future of and money owed to them in a situation like this. I know that had my payoff been more than $1,355 to Honda they would've called me for more money.

Business

Response:

Dear Revdex.com/Ms. [redacted], There was a miss communication between Keith and the [redacted]. We apologize for the issue and really appreciate your business.Best Regards,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When applying for a car. I told them that I have nothing to bring, no money down, no trade. I told them that my credit is decent and I would like to find a car. I agreed to the conditions that my information provided was correct best to my knowledge. I was told they were to use that to run my credit once, to find a lender for a loan to get a car. Now when I agreed did not sign away the right to run my credit multiple times. This business placed seven hard hits on my credit without my knowledge or disclosure. When I called and complained to the manager to tell him how wrong this was, he could not get off that phone faster with me. He said he would review my information and give me a call back. How is he suppose to call me back when he did not get my name or number.Desired Settlement: I feel that because they lied, and have now made it impossible to get a car that they should have no choice but to work with me on getting a car. To lower the price of the vehicle I was looking at buying, and use their lender that they work with to approve me for the loan with low interest for a first time buyer and low payments.

Business

Response:

Dear Revdex.com/Ms. [redacted],

I would like to put in a complaint against Boucher Imports of Racine. They quoted me a price to get my attention, $12,818. Then when I showed interest it went up to $13,618 plus tax, title, licensed and service fee. He never explained how much more “service fee” would be, but I expected the tax and title was not included as it never is. Then when I asked about the %.9 financing that the Kia wed site offers, he would not even acknowledge it existed. http://www.kia.com/us/en/offers?series=rio&year=2015&cid=sem&ppc=y&a...⇄ /> The fine print says that some dealers may not participate, but it serves it’s purpose to get people like us to inquire. Curious if they ever honor their offers. Typical bate and switch on the price they sent us and the financing. They claimed to have an A plus rating with you, but I hardly see how if this is there usual way of approaching a transaction.

Review: In October of 2014 I took my 2007 Chevrolet Impala to Frank Boucher for a repair that was going to be sponsored by General Motors. I explained to their employee Chris Hanson that my vehicle would go 60 miles an hour and drop to 20. I explained to them that the message in the message center of my vehicle stated "REDUCE ENGINE POWER". They informed me that the checked the check engine code on the vehicle and said that the Vent Valve was sticking and this is why this message was there. They replaced the Vent Valve and the check engine light went off. They told me the issue was fixed. It is now February, and I recently had the same issue. On February 6, 2014 I was going to the store and I was going 60mph on Highway 50 and the message box read "REDUCE ENGINE POWER". The vehicle started to do the same thing it did in October of 2014. I almost got hit a couple of vehicles. I called Frank Boucher and informed them of the problem. I dropped off the car on February 7, 2014 and they looked at it February 10, 2014. They called me and told me it was the Throttle Actuater Position Performer. I informed them that I brought my vehicle in to them in October with this same issue. I had a call into GM as well and was told by Randy at GM that I would need to speak with Mark at Frank Boucher to see what type of assistance they can provide. Mark called me and informed me that they could not provide any assistance. He said there is no way that the Vent Valve would not cause my vehicle to read "REDUCE ENGINE POWER". I was very upset because I now know that no one even took my comments under consideration. I was put in danger when my vehicle was returned. On February 7, 2014 I had to rent a vehicle because of the danger of the vehicle. I have spent $130 the first week and $150 this second week in car rentals.Desired Settlement: I would like for them to fix my vehicle and refund help me with the rentals that I have had to pay for. I am in danger driving this vehicle. I have 3 children and all our lives are at risk due to the fact that if we are on the highway and the vehicle goes from 80 to 20 we could get rear ended or worse killed.

Business

Response:

Dear Revdex.com/Ms. [redacted],

Review: I called Boucher in July 2013 inquiring about a vehicle. Since I was at work at the time the salesmen I spoke with on the phone stated that I could fill out a form online so Boucher would have my information when I came in. The salesman ensured me that the information I submitted online would NOT be used until I was ready to lease or purchase a vehicle, so I filled out the online form based on his input.

I decided against leasing or pursuing a vehicle at the time and did not step foot into the dealership. However, contrary to what the salesman told me on the phone, Boucher still ran a hard credit inquiry anyway. This inquiry affects my credit score.

I wrote a letter in November to Boucher requesting that they remove the inquiry from my report, which they refused. Now I am stuck with this inquiry on my report due to a deceptive (and potentially illegal) sales technique.Desired Settlement: Remove the hard credit inquiry from my credit report/history.

Business

Response:

Dear Revdex.com/Mr. [redacted],