Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe response from Frank Builders Company failed to address the key issues of our dispute: On July 19, when I informed the crew foreman the patio forms didn’t appear steep enough, why did he tell me the concrete forms had a falloff of 1/4” per foot as specified in his copy of the blueprint? The response from Frank Builders Company takes our prior discussions out of context in an attempt to weave a narrative that explains the incorrect patio slope Unfortunately for Frank Builders Company, this narrative doesn’t explain why the foreman told me the forms had a falloff of 1/4” per foot Simply put, the foreman made a error in his slope calculation and the owner of Frank Builders Company has now fabricated a narrative in an attempt to cover up this costly mistakeHow can Frank Builders Company arbitrarily alter a material term, such as the specified slope, in our written agreement? Legally, they need my written consent I never agreed to any slope other than 1/4” per foot, verbally or in writingIs their phrase “All work to be completed in a workman like manner according to standard practices”, which appears in our written agreement, simply an empty promise that Frank Builders Company makes to its customers? This and similar terms have been interpreted by the court system to mean work customarily done by someone of ordinary skill, competency and standing in the concrete industry It does not let Frank Builders Company arbitrarily decide what is and isn’t acceptable in the final productHow can Frank Builders Company discredit the standard practices of the American Concrete Institute which specifies a tolerance of 3/4” from the specified elevation? The installed patio has more than times this allowed deviation in elevation How can Frank Builders Company ignore the video evidence they received on August 17, that clearly shows areas on the patio where water flows towards the house, not the yard? These areas must be repaired to prevent frost heave under the patio Frank Builders Company has not offered to pay for these repairsHow can Frank Builders Company justify the patio is acceptable simply because I’m trying to make do with a bad situation? Frank Builders Company installed the patio on a grassy lawn They didn’t have to demolish and remove an existing concrete structure Even if Frank Builders Company refunded all my money, I’d still be out hundreds of dollars to demolish and remove the deficient patio before paying to install a new one Frank Builders Company hasn’t refunded my money nor offered to pay for the demolition and removal of their defective product I’m stuck with a patio that doesn’t satisfy our written agreement because of their foreman’s mistakeWhy can’t Frank Builders Company acknowledge the patio would have been better integrated with the existing yard if the front lip had been 2” lower to match the blueprint? As a result of their error, the retaining walls of the adjacent flower beds need to be taller, and a step is required at the lip of the patio Frank Builders Company has not offered to cover these additional expensesThe response from Frank Builders Company failed to address these key issues because they’d have to admit fault Instead of owning up to their costly mistake, the owner has responded with a fabricated narrative containing unrelated tangential items and half-truthsFor example, he claimed I filmed their crew without their consent My home has a security system with 24-hour surveillance Signs stating this fact are clearly posted, including one on the back door A security camera near the back door records activity in this vicinity Since the patio is adjacent to the back door, portions of the patio installation were captured on security footage This security system has nothing to do with the incorrect slope of the installed patioSimilarly, the type of finish, broom versus swirl, is the texture on the concrete surface and does not affect the overall slope of the patio slab As a veteran in the concrete industry the owner of Frank Builders Company should be ashamed for suggesting otherwiseFrank Builders Company is simply grasping for excuses rather than taking ownership of their foreman’s error in calculating the slope of the concrete forms during installation of the patio Regards, [redacted]
Case # [redacted] There was excellent workmanship on this jobWe did not need a permit to pour a front porch in Colerain TownshipWe tried to do extra for this customer but nothing was good enoughHis forms were solid and there is no humpThe patch we did do for him was a spot where our employees thought we were going to put a railing back in and we had been asked not toWe then had to remove our spacer, that he saw us take out of the concrete, and did not understand whyHe then decided we dropped other things in his concrete and it went on from there.First of all, Mr [redacted] has never paid for his $concrete porch or sidewalk that we have featured on our web pageHe has agreed multiple times to send a check and then does not do it.I began working here in when I paid him a visit to find out what the problem was, and at that time it was already too late to pursue him in small claims courtHis complaint this time was that his porch was not levelIt is as level as it should be for the water to run off properly and not hold water/iceHe did not let me finish explaining what I wanted to say, and that has been the pattern ever sinceWe are not the only company he has done this to, The windows man was on his third visit when I met him I in [redacted] ' driveway- that windows guy told me the situation as to how he has done this to other contractorsThen the neighbors began to share their stories with me each time I came to bid more workHe has quite a legacyWe are regularly on his street bidding work for his neighbors so his guilty conscience has him thinking I am stalking him for the payment he still owesWhen I saw him two weekends ago walking past, he said hello so I asked If I could stop byHe did answer his door and I told him I just want to resolve this issueHe asked me to send a bill that would reflect how much materials were and he would only pay for that-not the laborI agreed to It to get any form of payment from him at allWhen I saw him, he asked me to write him up a bill and he would pay for itHe now won't pay ItHe does not answer calls from our company phoneWhen I called from my cell phone he hung up the phone on me, threatening to call the police if my vehicle showed up againHe was highly Irritated and talked faster and faster, louder so I could not talk, He needs psychiatric helpWe will be working on his street and do not want to be threatened by this man because his conscience is haunting himWe need to know to whom to report this manWe also need protection from himSincerely, [redacted] ***, Frank Builders Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe response from Frank Builders Company failed to address the key issues of our dispute: On July 19, when I informed the crew foreman the patio forms didn’t appear steep enough, why did he tell me the concrete forms had a falloff of 1/4” per foot as specified in his copy of the blueprint? The response from Frank Builders Company takes our prior discussions out of context in an attempt to weave a narrative that explains the incorrect patio slope Unfortunately for Frank Builders Company, this narrative doesn’t explain why the foreman told me the forms had a falloff of 1/4” per foot Simply put, the foreman made a error in his slope calculation and the owner of Frank Builders Company has now fabricated a narrative in an attempt to cover up this costly mistakeHow can Frank Builders Company arbitrarily alter a material term, such as the specified slope, in our written agreement? Legally, they need my written consent I never agreed to any slope other than 1/4” per foot, verbally or in writingIs their phrase “All work to be completed in a workman like manner according to standard practices”, which appears in our written agreement, simply an empty promise that Frank Builders Company makes to its customers? This and similar terms have been interpreted by the court system to mean work customarily done by someone of ordinary skill, competency and standing in the concrete industry It does not let Frank Builders Company arbitrarily decide what is and isn’t acceptable in the final productHow can Frank Builders Company discredit the standard practices of the American Concrete Institute which specifies a tolerance of 3/4” from the specified elevation? The installed patio has more than times this allowed deviation in elevation How can Frank Builders Company ignore the video evidence they received on August 17, that clearly shows areas on the patio where water flows towards the house, not the yard? These areas must be repaired to prevent frost heave under the patio Frank Builders Company has not offered to pay for these repairsHow can Frank Builders Company justify the patio is acceptable simply because I’m trying to make do with a bad situation? Frank Builders Company installed the patio on a grassy lawn They didn’t have to demolish and remove an existing concrete structure Even if Frank Builders Company refunded all my money, I’d still be out hundreds of dollars to demolish and remove the deficient patio before paying to install a new one Frank Builders Company hasn’t refunded my money nor offered to pay for the demolition and removal of their defective product I’m stuck with a patio that doesn’t satisfy our written agreement because of their foreman’s mistakeWhy can’t Frank Builders Company acknowledge the patio would have been better integrated with the existing yard if the front lip had been 2” lower to match the blueprint? As a result of their error, the retaining walls of the adjacent flower beds need to be taller, and a step is required at the lip of the patio Frank Builders Company has not offered to cover these additional expensesThe response from Frank Builders Company failed to address these key issues because they’d have to admit fault Instead of owning up to their costly mistake, the owner has responded with a fabricated narrative containing unrelated tangential items and half-truthsFor example, he claimed I filmed their crew without their consent My home has a security system with 24-hour surveillance Signs stating this fact are clearly posted, including one on the back door A security camera near the back door records activity in this vicinity Since the patio is adjacent to the back door, portions of the patio installation were captured on security footage This security system has nothing to do with the incorrect slope of the installed patioSimilarly, the type of finish, broom versus swirl, is the texture on the concrete surface and does not affect the overall slope of the patio slab As a veteran in the concrete industry the owner of Frank Builders Company should be ashamed for suggesting otherwiseFrank Builders Company is simply grasping for excuses rather than taking ownership of their foreman’s error in calculating the slope of the concrete forms during installation of the patio Regards, [redacted]
Case # [redacted] There was excellent workmanship on this jobWe did not need a permit to pour a front porch in Colerain TownshipWe tried to do extra for this customer but nothing was good enoughHis forms were solid and there is no humpThe patch we did do for him was a spot where our employees thought we were going to put a railing back in and we had been asked not toWe then had to remove our spacer, that he saw us take out of the concrete, and did not understand whyHe then decided we dropped other things in his concrete and it went on from there.First of all, Mr [redacted] has never paid for his $concrete porch or sidewalk that we have featured on our web pageHe has agreed multiple times to send a check and then does not do it.I began working here in when I paid him a visit to find out what the problem was, and at that time it was already too late to pursue him in small claims courtHis complaint this time was that his porch was not levelIt is as level as it should be for the water to run off properly and not hold water/iceHe did not let me finish explaining what I wanted to say, and that has been the pattern ever sinceWe are not the only company he has done this to, The windows man was on his third visit when I met him I in [redacted] ' driveway- that windows guy told me the situation as to how he has done this to other contractorsThen the neighbors began to share their stories with me each time I came to bid more workHe has quite a legacyWe are regularly on his street bidding work for his neighbors so his guilty conscience has him thinking I am stalking him for the payment he still owesWhen I saw him two weekends ago walking past, he said hello so I asked If I could stop byHe did answer his door and I told him I just want to resolve this issueHe asked me to send a bill that would reflect how much materials were and he would only pay for that-not the laborI agreed to It to get any form of payment from him at allWhen I saw him, he asked me to write him up a bill and he would pay for itHe now won't pay ItHe does not answer calls from our company phoneWhen I called from my cell phone he hung up the phone on me, threatening to call the police if my vehicle showed up againHe was highly Irritated and talked faster and faster, louder so I could not talk, He needs psychiatric helpWe will be working on his street and do not want to be threatened by this man because his conscience is haunting himWe need to know to whom to report this manWe also need protection from himSincerely, [redacted] ***, Frank Builders Company