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Frank C. Kiepura & Assoc. PC

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Frank C. Kiepura & Assoc. PC Reviews (3)

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below MrKiepura did not address the issue that I raised about the fact that there is a potential issue with his software which could be producing other incorrect tax returnsHis response was that our return was amendedOur return was amended because we knew that it was wrong, not the companyI would like frank to take a look at his software to make sure that this mistake that happened on our return is not happening on all other returns that he is preparingHis customers trust him to be preparing accurate returns and that is why I believe he needs to take the time to make sure this is happening Regards, [redacted] ***

I have received and reviewed the complaint which you outlined in your Feb 29, letterAs the CEO and owner of the tax service I am and always have been responsive to any complaints made by clients about any matter related to the quality of our work and it has been our policy to rectify any
mistake or problem created in the preparation of tax returnsIn this case, although I was not personally involved in the matter to start with, I note that the complainant's husband has been a longstanding client of this firmI have interviewed the tax preparer about this matter and believe that the standard deduction was taken by mistakeWhen the complainant called the office, the tax preparer states that he spoke to her and admitted the error and offered to prepare an amended returnHe has in fact prepared an amended return and spoke to the complainant's husband to determine if the clients still wanted this service to assist in filing itHe told the preparer to send it to him by mail and that he would take care of itThe amended return has been mailed to the consumerI am also looking into the claim that a computer glitch may have contributed to the mistake that was madeI cannot respond to this allegation at this timeNeedless to say, we have rectified the client's immediate concern and the completed amended return should be filedIf you have any questions, please callYours Truly, Frank Kiepura

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. Kiepura did not address the issue that I raised about the fact that there is a potential issue with his software which could be producing other incorrect tax returns. His response was that our return was amended. Our return was amended because we knew that it was wrong, not the company. I would like frank to take a look at his software to make sure that this mistake that happened on our return is not happening on all other returns that he is preparing. His customers trust him to be preparing accurate returns and that is why I believe he needs to take the time to make sure this is happening. 
Regards,
[redacted]

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Address: 116 Everett Rd., Albany, New York, United States, 12205

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www.459taxx.com

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