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Frank & Camille's Keyboard Centers

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Reviews Piano Frank & Camille's Keyboard Centers

Frank & Camille's Keyboard Centers Reviews (3)

Exceptional service!
Camille spent 2 hours on conference calls locating a technician for my Kawai piano. She found an excellent technician in the local area who made an appointment with me at a mutually convenient time. My issue was actually with Kawai in California for not having an available technician in the NYC area. With her business acumen and connections Camille found the technician and rantyensured that our service is covered by the Kawai warranty. I highly recommend Frank and Camille for sales and follow up exemplary customer service.

Frank & Camille’s has provided exemplary sale and service to the tri-state area for over 39 years. We are an award winning piano dealership and take enormous pride in our  unblemished history. Many times,  after the delivery of a piano it will require adjustments. Upon hearing of [redacted]...

[redacted] complaint, we sent our head technician, Eric B[redacted], the very next day. He tuned and made some adjustments to the piano and reported back, there was nothing at all wrong with the piano. We were still willing to offer [redacted] another brand new Baldwin BP5 as an exchange. [redacted] was more than satisfied with the piano when in our showroom, but seemed to feel something had changed after it had been delivered to him. Pianos do sound slightly different due to their acoustic environment. When he tried the second brand new Baldwin BP5 in our showroom, he still was not a fan.  There is  something inherent in the tone of the Baldwin piano that [redacted] is not a fan of…..but the pianos are not defective in any way.    At any rate, [redacted] agreed upon a different brand….our premier Japanese brand Kawai, which was $1000 more($7995). We exchanged it for the same price as  the Baldwin($6995) and did not charge him a penny more, not for delivery, not for the more expensive piano….not for anything. So, the issue is resolved, and hopefully the Kawai K400, which is an extraordinary piano will bring him years of enjoyment and allow him to fulfill his professional goals. Thank you for the opportunity to explain and assist in making another Frank & Camille  happy customer .

Review: I played on, or tried out a Baldwin Upright piano (BP5-HPR) at Frank and Camille's Fine Pianos store in [redacted]. I liked the warm sound of the piano, and fell in love with it immediately. I received the piano in six days. Much to my despair the first thing I noticed on it is that on the left side of the piano (from middle c descending downward) all of the bass notes were making a hallow , residual, lingering, metallic sound. Even on the first time I fully played the piano, I could only use the mute rail, because the sound was so loud and unpleasant and left a ringing sound in my ears. The piano sound nothing like it did in the store. The owners of this business want to treat this as a defected instrument, and use the written warranty to replace it with another instrument. If the instrument had been defected I would have been able to play on it and things would have eventually showed up. This is not the case in this situation. The instrument was obviously not prepared properly for delivery, or was damaged during delivery.Desired Settlement: I would like a refund of my money, because this was not a defected instrument, in which the owners of this business could use the manufacture's warranty to replace it with another instrument. This piano was not the quality instrument that I chose, and it was damaged when it was being prepped, and/or during delivery. The owner's of Frank and Camille's Fine Piano store should be responsible for this situation, not Baldwin manufacture's, and return my money to me.

Business

Response:

Frank & Camille’s has provided exemplary sale and service to the tri-state area for over 39 years. We are an award winning piano dealership and take enormous pride in our unblemished history. Many times, after the delivery of a piano it will require adjustments. Upon hearing of [redacted] complaint, we sent our head technician, Eric B[redacted], the very next day. He tuned and made some adjustments to the piano and reported back, there was nothing at all wrong with the piano. We were still willing to offer [redacted] another brand new Baldwin BP5 as an exchange. [redacted] was more than satisfied with the piano when in our showroom, but seemed to feel something had changed after it had been delivered to him. Pianos do sound slightly different due to their acoustic environment. When he tried the second brand new Baldwin BP5 in our showroom, he still was not a fan. There is something inherent in the tone of the Baldwin piano that [redacted] is not a fan of…..but the pianos are not defective in any way. At any rate, [redacted] agreed upon a different brand….our premier Japanese brand Kawai, which was $1000 more($7995). We exchanged it for the same price as the Baldwin($6995) and did not charge him a penny more, not for delivery, not for the more expensive piano….not for anything. So, the issue is resolved, and hopefully the Kawai K400, which is an extraordinary piano will bring him years of enjoyment and allow him to fulfill his professional goals. Thank you for the opportunity to explain and assist in making another Frank & Camille happy customer .

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Description: PIANOS

Address: 482 Walt Whitman Road, Melville, New York, United States, 11747

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