[redacted][A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom It May Concern,We have reached out to Mr. [redacted] to let him know we are processing his refund. We apologized for the delay, but it's because we don't keep cash on hand at the dealership and we have to process the refund in the form of a check through our corporate office in...
Saginaw.Also, Mr. [redacted] is aware that his refund will only be $650, due to the vehicle he returned being damaged while in his possession. Sincerely,[redacted]Sales ManagerRightway Automotive[redacted]
9/27/16 Revdex.com 20300 W 12 Mile Rd. Ste. 202 Southfield, MI 48076 To Whom It May Concern, [redacted] did purchase a 2006 Kia Optima from our Clinton Township location. In regards to sales price and terms [redacted] purchased the vehicle as part of an arms-length transaction. He...
reviewed the offer, agreed to the price along with all the terms and he executed a contract which detailed all of the terms of the transaction in writing. However, [redacted] was unhappy with his purchase, so we have allowed him to bring the vehicle back and voluntarily surrender the collateral at no cost to him. When [redacted] left our location he was happy that we allowed him to return his vehicle. Please have [redacted] contact me if he has any other questions. Sincerely, [redacted] Regional Manager Rightway Automotive 586 792 0264
4/28/15
Revdex.com
RE: Case # [redacted] - [redacted]
To whom it may concern,
Rightway Automotive takes customer satisfaction very
seriously. That is the reason we have
every vehicle safety inspected by a state licensed repair facility prior to
making it...
available for sale. It’s also
why we provide every customer with an independent, 6 month or 6,000 mile
warranty and 2 years-worth of oil changes at no cost to the customer. We also have additional extended warranties
from independent companies available for purchase. I also think it’s important to note that
every customer is given ample time to test drive our vehicles and take them to
their own mechanic for inspection before they purchase if they desire.
Mr. [redacted] purchased a 2005 Dodge Stratus on February 20th,
2015 from our Livonia location.
Unfortunately Mr. [redacted]’s vehicle over heated soon after purchase,
at which time we advised him to bring the vehicle to [redacted] Auto
Service. [redacted] diagnosed the issue
and repaired the head gasket. Rightway
paid for the repair in full. We also
offered Mr. [redacted] a rental vehicle for the inconvenience, which he did not
take. In regards to the battery we did replace
the battery shortly after purchase at no charge to Mr. [redacted], but the tire
wouldn’t have been removed to do this. Mr.
[redacted] then contacted us about week later and had his vehicle towed to
[redacted] because he lost his tire while driving. The vehicle had been to another service shop
and had about 1,800 additional miles on it, since we saw it last. We asked him to provide us with an accident
report and where the tire was, he had neither.
We are not sure what happened regarding the tire issue, but
because of how soon it happened we are willing to split the costs of repair
with Mr. [redacted]. Please contact me at
the Rightway Livonia location.
Sincerely,
[redacted]
Manager
Rightway Automotive
[redacted]
[redacted][A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom It May Concern,We have reached out to Mr. [redacted] to let him know we are processing his refund. We apologized for the delay, but it's because we don't keep cash on hand at the dealership and we have to process the refund in the form of a check through our corporate office in...
Saginaw.Also, Mr. [redacted] is aware that his refund will only be $650, due to the vehicle he returned being damaged while in his possession. Sincerely,[redacted]Sales ManagerRightway Automotive[redacted]
9/27/16 Revdex.com 20300 W 12 Mile Rd. Ste. 202 Southfield, MI 48076 To Whom It May Concern, [redacted] did purchase a 2006 Kia Optima from our Clinton Township location. In regards to sales price and terms [redacted] purchased the vehicle as part of an arms-length transaction. He...
reviewed the offer, agreed to the price along with all the terms and he executed a contract which detailed all of the terms of the transaction in writing. However, [redacted] was unhappy with his purchase, so we have allowed him to bring the vehicle back and voluntarily surrender the collateral at no cost to him. When [redacted] left our location he was happy that we allowed him to return his vehicle. Please have [redacted] contact me if he has any other questions. Sincerely, [redacted] Regional Manager Rightway Automotive 586 792 0264
4/28/15
Revdex.com
RE: Case # [redacted] - [redacted]
To whom it may concern,
Rightway Automotive takes customer satisfaction very
seriously. That is the reason we have
every vehicle safety inspected by a state licensed repair facility prior to
making it...
available for sale. It’s also
why we provide every customer with an independent, 6 month or 6,000 mile
warranty and 2 years-worth of oil changes at no cost to the customer. We also have additional extended warranties
from independent companies available for purchase. I also think it’s important to note that
every customer is given ample time to test drive our vehicles and take them to
their own mechanic for inspection before they purchase if they desire.
Mr. [redacted] purchased a 2005 Dodge Stratus on February 20th,
2015 from our Livonia location.
Unfortunately Mr. [redacted]’s vehicle over heated soon after purchase,
at which time we advised him to bring the vehicle to [redacted] Auto
Service. [redacted] diagnosed the issue
and repaired the head gasket. Rightway
paid for the repair in full. We also
offered Mr. [redacted] a rental vehicle for the inconvenience, which he did not
take. In regards to the battery we did replace
the battery shortly after purchase at no charge to Mr. [redacted], but the tire
wouldn’t have been removed to do this. Mr.
[redacted] then contacted us about week later and had his vehicle towed to
[redacted] because he lost his tire while driving. The vehicle had been to another service shop
and had about 1,800 additional miles on it, since we saw it last. We asked him to provide us with an accident
report and where the tire was, he had neither.
We are not sure what happened regarding the tire issue, but
because of how soon it happened we are willing to split the costs of repair
with Mr. [redacted]. Please contact me at
the Rightway Livonia location.
Sincerely,
[redacted]
Manager
Rightway Automotive
[redacted]