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Frank JD'Amico, JrAPLC

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Frank JD'Amico, JrAPLC Reviews (1)

4/28/ Revdex.com RE: Case # [redacted] - [redacted] To whom it may concern, Rightway Automotive takes customer satisfaction very seriously That is the reason we have every vehicle safety inspected by a state licensed repair facility prior to making it available for sale It’s also why we provide every customer with an independent, month or 6,mile warranty and years-worth of oil changes at no cost to the customer We also have additional extended warranties from independent companies available for purchase I also think it’s important to note that every customer is given ample time to test drive our vehicles and take them to their own mechanic for inspection before they purchase if they desire Mr [redacted] purchased a Dodge Stratus on February 20th, from our Livonia location Unfortunately Mr [redacted] ’s vehicle over heated soon after purchase, at which time we advised him to bring the vehicle to [redacted] Auto Service [redacted] diagnosed the issue and repaired the head gasket Rightway paid for the repair in full We also offered Mr [redacted] a rental vehicle for the inconvenience, which he did not take In regards to the battery we did replace the battery shortly after purchase at no charge to Mr [redacted] , but the tire wouldn’t have been removed to do this Mr [redacted] then contacted us about week later and had his vehicle towed to [redacted] because he lost his tire while driving The vehicle had been to another service shop and had about 1,additional miles on it, since we saw it last We asked him to provide us with an accident report and where the tire was, he had neither We are not sure what happened regarding the tire issue, but because of how soon it happened we are willing to split the costs of repair with Mr [redacted] Please contact me at the Rightway Livonia location Sincerely, [redacted] Manager Rightway Automotive [redacted] ***

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