Frank Kent Cadillac

Complaint: [redacted] I am rejecting this response because: you pulled my equifax credit reportIt shows the inquiryEven though the car was sold Regards, [redacted] ***

This letter is in response to Better Business Inquiry [redacted] made by [redacted] [redacted] on 10/31/ After reviewing the events that occurred concerning Mr [redacted] inquiry on the Fisker Karma, it is our position that our company did act in a respectful and professional manner towards Mr*** The vehicle in question was in the process of being sold to a customer residing in Florida When Mr [redacted] made his inquiry, the vehicle was showing online because we were still waiting on a wire transfer to come through before we released it to be shipped to Florida We let Mr [redacted] know after the wire transfer came through that the vehicle had in fact been sold It is our policy to collect information on any client that makes an inquiry with us to give the most accurate information, and serve them to the best of our ability This is especially true when dealing with a client that resides out of state We did not collect information for any other reason than to assist him in purchasing the vehicle of his choice Our records indicate that while did collect information such as, name, address, and phone number, but we do not show a credit inquiry If this is inaccurate, please provide us with the date and reference number of the inquiry Please don’t hesitate to reach out to us if you need any further information.Best regards [redacted] General Sales ManagerFrank Kent Cadillac [redacted]

We are very familiar with this client and their complaintThe vehicle was taken to a local dealership and it was there that the imperfections were discovered in the paintOnce we were notified, we stepped in to help and made GM aware of the situationWe initially offered to paint the vehicle to fix the issue and the customer declined us repairing via paintingFinally after consulting with General Motors, the customer signed a repair order and authorized us to repair via paintingOnce the repair was done, General Motors inspected and approved the repairUnfortunately, the client is now not satisfied with what General Motors considers to be an approved warranty repairGeneral Motors attempted to make a financial concession to make the client happy and it was rejected because of the parameters GM attached to the moneyThis a warranty issue between the client and General Motors that we have and are still trying to resolve, but we can only do what General Motors authorizes us to doWe attempted to have the local dealer fix it initially and the local dealer rejected the request and asked that we resolve itWe will continue to attempt to help the client even though they are providing negative online reviews and resorted to name calling like "not trust worthy" in those reviewsWe have a different General Motors employee attempting to help, but at the end of the day it is GM's decision because it is a product concern

I am responding to ID [redacted] .Ms [redacted] owns a Cadillac CTS with 221,miles.? On 9/1/Ms [redacted] came in for an oil change, air conditioner was not blowing cold, a door handle problem and a recallDuring the checkout process we found that the a/c was low on Freon but were unable to detect a leakWe added dye and recharged the A/C system and asked her to bring it back later as the dye should be useful in isolating the leakWe also informed her of numerous oil leaks that the car hadShe agreed to make those repairs.? On 9/29/Ms [redacted] returned for her A/C not coolingThis visit we could determine where the leak wasMs [redacted] declined the repairs.On 11/5/Ms [redacted] returned and again the A/C was diagnosed and recharged and again she declined the work.On 3/31/Ms [redacted] returned with the same A/C problemOn this visit, Ms [redacted] was offered a significant discount and the work was performed.On 4/20/Ms [redacted] returned stating that her heater was not workingThe HVAC control head has a button that is not workingThe control unit will need replacing to correct the problemMs [redacted] insist that we broke the buttonThe button is worn out from years of wear and tearIt is not uncommon to see this failure on a car of this age and miles.? Ms [redacted] was given a significant discount for the A/C repairsWe also provided a loaner vehicle while it was in for serviceWe have also offered to replace the HVAC control unit for just the cost of the part no laborThis offer still stands if she wishes to take advantage of itWe feel our handling of the above events have been more than fair and sincerely hope that Ms [redacted] will take advantage of the current offer so her car will be in good operational condition.Feel free to contact me at [redacted] ? if I can help in any way.Sincerely, [redacted] ? Service DirectorFrank Kent Cadillac

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are very familiar with Mr***He experienced a service issue while on a trip with his carHe left his car in Mississippi to be repaired and was given a loan car from themAt our expense, we exchanged the loan car he received from them out with one of oursWe then drove the loan car back
to Mississippi and picked his car up for himOnce his car was back in Fort Worth, he refused to return our loan car and pick his upIn fact we had to have the police involved twice just get our car back.He was verbally abusive to our employees in all forms of email, phone, and in person contactHe constantly referred to us as "*word rejected*tards"On top of that, he even wrecked the loan car we supplied him and refused to pay for any of the damagesGeneral Motors was involved and because of his abusive behavior they opted to do nothing because nothing was owedThe issue that occurred was fixed and his car was returned to himAs a result of his unprofessional behavior and abusive actions, he is not welcome back at any Frank Kent dealershipIf a business could file a complaint against a customer, this is definitely one that would qualify.

We are very familiar with Mr***He experienced a service issue while on a trip with his carHe left his car in Mississippi to be repaired and was given a loan car from themAt our expense, we exchanged the loan car he received from them out with one of oursWe then drove the loan car back
to Mississippi and picked his car up for himOnce his car was back in Fort Worth, he refused to return our loan car and pick his upIn fact we had to have the police involved twice just get our car back.He was verbally abusive to our employees in all forms of email, phone, and in person contactHe constantly referred to us as "*word rejected*tards"On top of that, he even wrecked the loan car we supplied him and refused to pay for any of the damagesGeneral Motors was involved and because of his abusive behavior they opted to do nothing because nothing was owedThe issue that occurred was fixed and his car was returned to himAs a result of his unprofessional behavior and abusive actions, he is not welcome back at any Frank Kent dealershipIf a business could file a complaint against a customer, this is definitely one that would qualify

I am responding to ID ***.Ms*** owns a Cadillac CTS with 221,miles. On 9/1/Ms*** came in for an oil change, air conditioner was not blowing cold, a door handle problem and a recallDuring the checkout process we found that the a/c was low on Freon but were unable to
detect a leakWe added dye and recharged the A/C system and asked her to bring it back later as the dye should be useful in isolating the leakWe also informed her of numerous oil leaks that the car hadShe agreed to make those repairs. On 9/29/Ms*** returned for her A/C not coolingThis visit we could determine where the leak wasMs*** declined the repairs.On 11/5/Ms*** returned and again the A/C was diagnosed and recharged and again she declined the work.On 3/31/Ms*** returned with the same A/C problemOn this visit, Ms*** was offered a significant discount and the work was performed.On 4/20/Ms*** returned stating that her heater was not workingThe HVAC control head has a button that is not workingThe control unit will need replacing to correct the problemMs*** insist that we broke the buttonThe button is worn out from years of wear and tearIt is not uncommon to see this failure on a car of this age and miles. Ms*** was given a significant discount for the A/C repairsWe also provided a loaner vehicle while it was in for serviceWe have also offered to replace the HVAC control unit for just the cost of the part…no laborThis offer still stands if she wishes to take advantage of itWe feel our handling of the above events have been more than fair and sincerely hope that Ms*** will take advantage of the current offer so her car will be in good operational condition.Feel free to contact me at *** *** if I can help in any way.Sincerely,*** *** Service DirectorFrank Kent Cadillac

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are very familiar with this client and their complaintThe vehicle was taken to a local dealership and it was there that the imperfections were discovered in the paintOnce we were notified, we stepped in to help and made GM aware of the situationWe initially offered to paint the vehicle to
fix the issue and the customer declined us repairing via paintingFinally after consulting with General Motors, the customer signed a repair order and authorized us to repair via paintingOnce the repair was done, General Motors inspected and approved the repairUnfortunately, the client is now not satisfied with what General Motors considers to be an approved warranty repairGeneral Motors attempted to make a financial concession to make the client happy and it was rejected because of the parameters GM attached to the moneyThis a warranty issue between the client and General Motors that we have and are still trying to resolve, but we can only do what General Motors authorizes us to doWe attempted to have the local dealer fix it initially and the local dealer rejected the request and asked that we resolve itWe will continue to attempt to help the client even though they are providing negative online reviews and resorted to name calling like "not trust worthy" in those reviewsWe have a different General Motors employee attempting to help, but at the end of the day it is GM's decision because it is a product concern

The car had issues when sole to meYes, and I'm still having issues so here we are againRight back at square with the car right about the same time last yearSee attached for the notesPlease tell me that it's not the same side of the car again with the same bent axle is itIs the gear about to break off and I have another manufacture car accident? I also had to purchase a new tire recently not from the blow out I had in December with the tire being cut completely off the carThat was another accidentAll in the same car on the rear suspensionI have been complaining about this car since purchaseGM needs to take responsibility for this car and the issues I'm having with Navigation, onstar and diagnosticsAlso, please have the onstar call from that day pulled as well b/c we had a very detailed conversation we had the day the car broken down how they could not pull any specific informationThe car was showing green to them but I'm broken down and almost run over by the vehicleI have more video footage as well as other recordings when and if needed. Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: you pulled my equifax credit reportIt shows the inquiryEven though the car was sold
Regards,
*** ***

This letter is in response to Better Business Inquiry *** made by *** ** ? *** on 10/31/? After reviewing the events that occurred concerning Mr*** inquiry on the Fisker Karma, it is our position that our company did act in a respectful and professional manner towards
Mr***? The vehicle in question was in the process of being sold to a customer residing in Florida? When Mr*** made his inquiry, the vehicle was showing online because we were still waiting on a wire transfer to come through before we released it to be shipped to Florida? We let Mr*** know after the wire transfer came through that the vehicle had in fact been sold? It is our policy to collect information on any client that makes an inquiry with us to give the most accurate information, and serve them to the best of our ability? This is especially true when dealing with a client that resides out of state? We did not collect information for any other reason than to assist him in purchasing the vehicle of his choice? Our records indicate that while did collect information such as, name, address, and phone number, but we do not show a credit inquiry? If this is inaccurate, please provide us with the date and reference number of the inquiry? Please don’t hesitate to reach out to us if you need any further information.Best regards*** ***General Sales ManagerFrank Kent Cadillac*** ***

I am responding to ID ***.Ms*** owns a Cadillac CTS with 221,miles.? On 9/1/Ms*** came in for an oil change, air conditioner was not blowing cold, a door handle problem and a recallDuring the checkout process we found that the a/c was low on Freon but were unable to
detect a leakWe added dye and recharged the A/C system and asked her to bring it back later as the dye should be useful in isolating the leakWe also informed her of numerous oil leaks that the car hadShe agreed to make those repairs.? On 9/29/Ms*** returned for her A/C not coolingThis visit we could determine where the leak wasMs*** declined the repairs.On 11/5/Ms*** returned and again the A/C was diagnosed and recharged and again she declined the work.On 3/31/Ms*** returned with the same A/C problemOn this visit, Ms*** was offered a significant discount and the work was performed.On 4/20/Ms*** returned stating that her heater was not workingThe HVAC control head has a button that is not workingThe control unit will need replacing to correct the problemMs*** insist that we broke the buttonThe button is worn out from years of wear and tearIt is not uncommon to see this failure on a car of this age and miles.? Ms*** was given a significant discount for the A/C repairsWe also provided a loaner vehicle while it was in for serviceWe have also offered to replace the HVAC control unit for just the cost of the part…no laborThis offer still stands if she wishes to take advantage of itWe feel our handling of the above events have been more than fair and sincerely hope that Ms*** will take advantage of the current offer so her car will be in good operational condition.Feel free to contact me at *** ***? if I can help in any way.Sincerely,*** ***? Service DirectorFrank Kent Cadillac

The car had issues when sole to meYes, and I'm still having issues so here we are againRight back at square with the car right about the same time last? yearSee attached for the notesPlease tell me that it's not the same side of the car again with the same bent axle is itIs the gear about to break off and I have another manufacture car accident? I also had to? purchase a new tire recently not from the blow out I had in December with the tire being cut completely off the carThat was another accidentAll in the same car on the rear suspensionI have been complaining about this car since purchaseGM needs to take responsibility for this car and the issues I'm having with Navigation, onstar and diagnosticsAlso, please have the onstar call from that day pulled as well b/c we had a very detailed conversation we had the day the car broken down how they could not pull any specific informationThe car was showing green to them but I'm broken down and almost run over by the vehicleI have more video footage as well as other recordings when and if needed.? Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We are very familiar with this client and their complaint. The vehicle was taken to a local dealership and it was there that the imperfections were discovered in the paint. Once we were notified, we stepped in to help and made GM aware of the situation. We initially offered to paint the vehicle to...

fix the issue and the customer declined us repairing via painting. Finally after consulting with General Motors, the customer signed a repair order and authorized us to repair via painting. Once the repair was done, General Motors inspected and approved the repair. Unfortunately, the client is now not satisfied with what General Motors considers to be an approved warranty repair. General Motors attempted to make a financial concession to make the client happy and it was rejected because of the parameters GM attached to the money. This a warranty issue between the client and General Motors that we have and are still trying to resolve, but we can only do what General Motors authorizes us to do. We attempted to have the local dealer fix it initially and the local dealer rejected the request and asked that we resolve it. We will continue to attempt to help the client even though they are providing negative online reviews and resorted to name calling like "not trust worthy" in those reviews. We have a different General Motors employee attempting to help, but at the end of the day it is GM's decision because it is a product concern.

This letter is in response to Better Business Inquiry [redacted] made by [redacted]  [redacted] on 10/31/2016.  After reviewing the events that occurred concerning Mr. [redacted] inquiry on the 2012 Fisker Karma, it is our position that our company did act in a respectful and professional manner towards...

Mr. [redacted].  The vehicle in question was in the process of being sold to a customer residing in Florida.  When Mr. [redacted] made his inquiry, the vehicle was showing online because we were still waiting on a wire transfer to come through before we released it to be shipped to Florida.  We let Mr. [redacted] know after the wire transfer came through that the vehicle had in fact been sold.  It is our policy to collect information on any client that makes an inquiry with us to give the most accurate information, and serve them to the best of our ability.  This is especially true when dealing with a client that resides out of state.  We did not collect information for any other reason than to assist him in purchasing the vehicle of his choice.  Our records indicate that while did collect information such as, name, address, and phone number, but we do not show a credit inquiry.  If this is inaccurate, please provide us with the date and reference number of the inquiry.  Please don’t hesitate to reach out to us if you need any further information.Best regards[redacted]General Sales ManagerFrank Kent Cadillac[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]