Frank Leta Automotive Outlet Inc.

We provided this customer with a car to drive SEVERAL WEEKS AGO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is not a complaintBased on the customers credit, THEY DID NOT QUALIFY for the payment requestedWe only use large financial lending institutionsWe do not offer buy here/pay here servicesWe can only offer what the lenders offerOur advertisement states clearly - @As low as, $99., $199.,
& $Per month" The state of Missouri requires that automobile dealers keep customers applications in case of an auditThe customer willfully filled out an application & based on MO law, we have to retain itAgain, this complaint has no validity whatsoever

On December 6th of Ms. *** came into the dealership to find financingWe had her approved on a Jeep compass in which she stated she would not purchase because the payments were to highOn January 20th, Ms. *** returned to the dealership with her car to use as a
trade inThe original vehicle she was approved on was sold between her first visit and her secondWe then found financing for her on a Chevrolet EquinoxThe lender at the time was only asking us to provide them with a valid drivers license and insurance cardWe proceeded with the deal and signed all required paperworkAfter the deal was received by the bank for funding they requested proof of Ms. ***'s incomeWe asked Ms. *** to provide us with her income so we could forward it to the bank. The income Ms. *** originally stated she made on the signed credit application we have is $a monthShe provided us income of less than $and stated her daughter gives her $a month which cannot be used for provable incomeWe informed Ms. *** that her income did not match what she originally stated she made and since the bank will not fund her deal, we will need the car back and we would provide her with her car and down payment in returnShe refused to bring our vehicle back for multiple daysWe have a signed and initialed bailment stating that if the deal did not go through that she could be charged for any additional mileage or damages done to the vehicleWe did not charge her for for anythingMs. *** finally brought the vehicle back to us and we returned her car and had a check cut for her in the amount of her full down payment

She purchased the car AS IS and she signed the document agreeing to thatShe is now responsible for all issues with the vehicleShe states she was not aware, but again she signed the agreement and we made her fully aware of what we were selling her

Ms*** car was here and someone broke in to our facility and took her keys and stole her carHer insurance company was the one who handled the situation, because even though it was stolen from here the insurance follows the car, not where it was stolenWe offered to pay half of the deductible
which was $She did not feel that was acceptableWe never promised to get her into another carIf we could help her we certainly would, however she declined gap coverage, so the insurance company paid her what the car was worthWe have nothing to do with what her insurance told her to payUnfortunately her credit does not allow us to get her into another car

We have reached out to the consumer as she requestedShe told us she was going to retract the complaintI do not believe this should be considered a valid complaint as she is basically just describing her experience with the company

The process is the process.  The customer hasn't been trying to get it canceled since "day 1", as they signed a separate contract for the agreement.  The expectation was set that it's a process to cancel.  The customer has clear buyers remorse & that's something out of our control.  The refund to the lender is what it is.  There's nothing further we can do.

We did what we promised we would do. He did bring in the vehicle and we did buff it. He signed a document agreeing that he bought the car and the body condition is AS IS.  I will submit the document shortly.

We have done all we can for this customer. None of the issues were when she purchased the car. We were not liable to fix these issues as they were cosmetic, but we did work on the car in good faith. She is not happy with anything.

They did receive their car back. He had his warranty paperwork the entire time. I guess he could not read.

This customer purchased a car at another location, brought the car into our location in Bridgeton & asked to trade the car in on  a different type of car.  We listened to the customers needs & paid off the customers trade-in & sold them the vehicle they had picked out....

 This is 2 separate dealerships & 2 separate transactions.  We clearly explained every aspect of this transaction & the customer was extremely happy when they left the dealership.  We do care about our customers, so to say we don't is not fair.  This appears as a situation of buyers remorse, in which case there's nothing which can be done.  We did provide the state required paperwork within the allotted time frame, but as a show of good faith, we will offer to reimburse the $25. late fee the customer incurred.

We unwound the deal and everything he asked for we did for him. This issue has been resolved and the consumer is happy.

This is not a legitimate complaint.  We explained to the customer already that they can cancel the maintenance contract once the documents have been processed, approximately 4-6 weeks.  The customer's interest rate is based on lender approval & their individual credit, we have nothing...

to do with their interest rate.

He was contacted by management many times.

They have already received the title and the fees.

Complaint: [redacted]
I am rejecting this response because: I want the $1500 maintenance fee refunded to the lender. I'm fine with the interest rate and agree it has nothing to do with them. But that maintenance fee should never have been added to the finance agreement. I had already asked for this fee to be refunded, I've been trying to get this refunded since day 1, 11/1. This dealer is stalling while I'm adding miles to the car, which affects the refund. They're giving me information that conflicts with the information provided by the finance department. They approved a refund in the amount of $1364.71 but I shouldn't be penalized for the fact that they've taken so long. 
Sincerely,
[redacted]

To answer your question, my purchase did not come with a warranty, but I did not know that at the time of purchase. They did not disclose that to me.

Initial Business Response /* (1000, 5, 2016/01/20) */
On 06/12/2015 the 2011 VW Jetta was put through our shop at Frank Leta Automotive Outlet. During this time a used car inspection and a safety/emissions test were performed through our GVIP computer by our master mechanic. The customer...

purchased the vehicle on 6/16/15, approximately a week later the customer called and reported that her headlights, horn and AC were experiencing issues. The customer was away at college at the time and could not bring the vehicle back in immediately. We did explain to her we would diagnose and repair her vehicle as soon as she could bring it back. When the customer did return the vehicle our mechanic again performed a diagnostic, performed a service on the AC, replaced the horn and the customer was not charged for any fees incurred. A week later, we replaced 4 speakers in the car as a courtesy & good faith effort. Approximately during the 2nd week of July the customer received notification that the title was ready for pick up, she stated she could not pick it up due to the fact she was away at school. We did inform the customer that we would take care of any late fee expenses that she may incur. She finally picked the title up when she returned to the area approximately the 3rd week of August. On August 28th we re-inspected the vehicle at the customer's request since she was late picking up the title to allow more time for registration. On 12/31/15 she brought the vehicle in to our service department claiming the car was dying and not keeping a charge on the battery. Our mechanics checked the battery the alternator and the charging system based on the customer's complaint. Our mechanics found no issues relating to the charging system. At this time we did charge for a diagnostic fee. This is the only time the customer was charged for any service performed. The customer called approximately a week later saying the car had died and wouldn't start. At that time our service department was closed so we informed her that if she needed immediate service she should contact a mechanic or shop she was comfortable with, or to contact the closet VW dealership. A few days later(over 6 months after the purchase) the customer came into the dealership stating it was our fault that her car had electrical issues. The customer stated that it's our responsibility to have the vehicle towed from VW to our dealership and we needed to pay for all the items VW said the vehicle required. We informed the customer we would be more then happy to have our mechanics recheck what they said was required and offer a possible discount on the labor and parts, and/or we would be more then happy to trade her out of her vehicle. We have exhausted every effort to make good faith attempts to keep this customer happy. Frank Leta has gone above & beyond what our contract states & have determined that no matter what we offer this customer as assistance, the only solution to them is that we pay for all the repairs, which we will not do, nor have any obligation to do.