We will be contacting this customer today to address these concerns and to get this grade and seed work scheduledThe supervisor who will be on point to contact the customer and see this through to completion is Spenser H***He can be reached at 317- [redacted]
In response to this complaint, we did not ever intend to pass off a warranted issue To our previous knowledge the purchase of the Guardsman Warranty protection superseded the warranty that we have through our storeIt was never our intention to not warrant any service issue, and once we were made aware of the Guardsman policy we handled the service concern promptlyThe sofa has been reordered and will be delivered to the customer for a direct exchange once it is received in our store
Benjamin Franklin acknowledged the on time guarantee on the original purchase priceSee the attached items(Invoice and final finance paperwork) See below for the breakdown:Original Price: $2,528Discount: $602Subtotal: $1,926On Time Guarantee (As agreed to by customer and Kory): $150Total Financed: $1,
07/10/2004: Benjamin Franklin was called out to make a repair under the sinkWe replaced shutoff valves and new piping, customer said she would install the faucet herself 02/04/2012: Benjamin Franklin was called out because the customer had a drain backup in the homeWe cabled the main drain line thru the cleanout to the city main sewer and restored flowGave a day warranty 12/03/2013: Benjamin Franklin was called out because of a drain backupWe cabled the main drain line, pulled roots with the drain machine blade out of the main line, we gave no warranty because of the pre-existing issue of the roots, and recommended to the customer to have the main line inspected for free with a camera machine to see what damage was done to the main drain line and where the damage was at 12/10/2013: On the previous appointment (12/03/2013) Benjamin Franklin advised the customer to schedule a free camera inspectionThis appointment (12/10/2013) was the free camera inspectionOnce the plumbing advisor was dispatched to the call, the customer cancelled the appointment 11/21/2014: Benjamin Franklin was called out for another drain backup issueWe cabled the main line again, and found a problem in the line going towards the house from the street city mainTalked with customer about setting up a free camera inspection and the customer agreed to do soCamera inspection was set up for 11/21/to scope the condition of the mainline given the fact we have been out once a year for years at this point 11/24/2014: Plumbing advisor was dispatched out to the customers home to do the free camera inspection of the damaged mainlineDuring the confirmation of the call, the customer cancelled this camera inspection 08/03/2015: Benjamin Franklin was called out for a drain backupWe cleared the line of the unknown clog and restored flow to the lineWe gave a day warranty 12/18/2015: Benjamin Franklin was called out for a drain backupWe attempted to unclog the main drain and found a bad spot in the main line outside of the homeTalked with customer about doing a camera inspection, and the customer declined having the line scoped to further identify what the issue wasThe technician that ran this call looked thru the previous history at this address and gave no warranty given all of the cancelled camera inspections and the previous drain problems We recommend camera inspections for any main drain line where we encounter roots, breakage, or belliesAnd, we do not charge for this service If you have roots throughout your main line, running a drain machine once a year every year will not fix that problem fullyYou run the chance of damaging the line further, or tearing up the drain machine or the components associated with itWe try to recommend to our customers their best solution and in this case after pulling roots from the mainline on the 2nd drain appointment, this customers solution to see what was happening within that main line was a camera inspectionWhich was accepted twice, but then cancelledAlso the inspection was offered a third time, and the customer declined fullyIt is not to clear a drain of blockage once a year or twice a year for a running total of yearsThere is a underlying issue, and pulling roots out of a main line is what that underlying issue can beIt’s sight unseen though without a camera inspectionThe roots will grow back into the pipe, continue to break it down, and running a drain machine over and over will just speed up the process of damaging that pipeAlso, once roots grow thru a drain line, it creates holes in that line also, which don’t aid in letting sewage drain easily I talked with this customer sometime in December and explained all of this to herWe went through each appointment, the findings, why there was no warranty and why I could not give her money backIf this was a failure on my drain technician’s performance I would credit the $back with no problemBut, in this scenario, this is not a performance failure of any of my drain technicians, her main drain line has issues that can’t be completely solved by snaking a drainIn the complaint the customer referenced she had Kelly Plumbing out to snake the same drain also and has no issuesThe customer didn’t have issues with us either between the appointments from to 2013, to or to The drains were working fine between each of those appointmentsI am confident that this drain will back up again and Kelly Plumbing or whoever will back out recommending the same thing we did I am willing to do a free camera inspection for this customerHowever, at this point, I cannot credit back the $because Benjamin Franklin Plumbing was never given the opportunity to prove or disprove our recommendation of the camera inspection
Date Sent: 10/10/11:21:AM*** *** is a previous employee of Benjamin Franklin Plumbing's sister company, One Hour Heating & AirHis termination date of employment was 05/03/He since then has tried to reinstate his employment with One Hour Heating & Air and it was declinedOnce that happened the complaints on the Benjamin Franklin side of the business started coming in.The work he is referring to that Benjamin Franklin did took place on September 8th, During the install of the r/o system a leak was developed. A field supervisor went out to overlook the install job of the R/O system and fixed a fitting that was leaking(Manufacturer defect in a gasket) We replaced the gasket and it was agreed between the field supervisor and *** *** that Ben Franklin would supply him with paint and primer to repaint a small spot on the inside of the cabinet due to the paint bubbling from dripping gasket*See the notes from the field supervisor below*replace saddle for drain on RO system that connects to continuous wasteoriginal saddle slid on pipe allowing water to leakcabinet bottom is wetbottom runs through three cabinets Ben Franklin to supply primer and paint for cabinets bottomBenjamin Franklin did in fact supply the paint and primerNo other issues were brought up at any time until two weeks ago when *** called in about a leak that Ben Franklin causedAgain, we sent out the same field supervisor, and he determined the leak was not from any work performed by Ben Franklin, it was due to an aging plumbing systemWhile at that visit, *** pointed out a "slice" in a drain hose for a water softenerOur field supervisor could not determine whether it was Ben Franklins fault or not because this softener was installed for over a year ago and it was operational during his visitMeaning, if it was in fact leaking, someone would have called in long before a year after the original installOur Vice President was contacted by our field supervisor for direction, and the Vice President instructed him to replace the drain line to end the issue of the complaints going to our local office, management team, and corporate office.Another important side note, our field supervisor also did most of the original installAt no time during that year was a leak reported from anything except the R/O systemWhich was later rectified in a timely and agreeable matter by both parties.Benjamin Franklin Plumbing responded to each inquiry and appointment *** made in a timely manner
Because our location was not involved at the beginning my knowledge is limitedOur Indianapolis location is a corporate owned storeThe store in question was a franchised location that has closed operationOur corporate headquarters has authorized us to work to resolve these concerns
If this
customer will allow usI would like to send a field supervisor out to evaluate the situation and work to resolve this concernWe are willing to replace the heater if that is an appropriate solution
Thank you,
Brian L***
Service Manager
Ben Franklin Plumbing, Indianapolis, IN
Mobile 317-281- [email protected]
*** *** who registered the complaint, is not the customer for which we provided servicesHe has never called us for services.We did however do exterior excavation work for his neighbor and in the process we damaged some of his flowersOne of our managers along with a supervisor met with
him on 8/to discuss the best way to resolve this concernThis appointment was already set with Mr*** prior to receiving this complaintAfter speaking with a representative of the Revdex.com we agreed to go out and work toward resolutionWe agreed to reimburse Mr*** for new flowers that he would purchase and plant himselfMr*** said he would purchase the flowers and send us a receipt next week
*** *** is a previous employee of Benjamin Franklin Plumbing's sister company, One Hour Heating & AirHis termination date of employment was 05/03/He since then has tried to reinstate his employment with One Hour Heating & Air and it was declinedOnce that happened the
complaints on the Benjamin Franklin side of the business started coming inThe work he is referring to that Benjamin Franklin did took place on September 8th, During the install of the r/o system a leak was developed. A field supervisor went out to overlook the install job of the R/O system and fixed a fitting that was leaking(Manufacturer defect in a gasket) We replaced the gasket and it was agreed between the field supervisor and *** *** that Ben Franklin would supply him with paint and primer to repaint a small spot on the inside of the cabinet due to the paint bubbling from dripping gasket*See the notes from the field supervisor below*replace saddle for drain on RO system that connects to continuous wasteoriginal saddle slid on pipe allowing water to leakcabinet bottom is wetbottom runs through three cabinets Ben Franklin to supply primer and paint for cabinets bottomBenjamin Franklin did in fact supply the paint and primerNo other issues were brought up at any time until two weeks ago when *** called in about a leak that Ben Franklin causedAgain, we sent out the same field supervisor, and he determined the leak was not from any work performed by Ben Franklin, it was due to an aging plumbing systemWhile at that visit, *** pointed out a "slice" in a drain hose for a water softenerOur field supervisor could not determine whether it was Ben Franklins fault or not because this softener was installed for over a year ago and it was operational during his visitMeaning, if it was in fact leaking, someone would have called in long before a year after the original installOur Vice President was contacted by our field supervisor for direction, and the Vice President instructed him to replace the drain line to end the issue of the complaints going to our local office, management team, and corporate officeAnother important side note, our field supervisor also did most of the original installAt no time during that year was a leak reported from anything except the R/O systemWhich was later rectified in a timely and agreeable matter by both partiesBenjamin Franklin Plumbing responded to each inquiry and appointment *** made in a timely manner
On 03/19/Benjamin Franklin Plumbing was called out to clear a kitchen sink drain that was draining slowly and had kitchen waste coming back up thru the drainThe appointment was scheduled in a - time frame windowOur drain tech showed up on time and proceeded to clear out the kitchen
sink clogOur price was given to the customer before we started any work and we also waived the diagnostic feeThe total fee charged for this drain cleaning was $Our tech was onsite for 1hr and minutesWe cabled from the kitchen sink to approximately feet and cleared the clogThe technician restored flow to the drain systemUpon investigation of the drain lines, our tech found that there was a issue on a 1/2" copper drain line in the basement where it T's into the main cleanout for the whole home before exiting outside the houseIt is not abfor us to inspect drain lines after clearing them, it is part of every drain clearing that we doHe also found a leak on the opposite side of the sink at the garbage disposal and left a quote for that to be repaired, which was declinedPlease see our work done notes below:Benjamin Franklin is not responsible for the existing condition of the drainage systemneed to cable clear the drain line from the trap access under the sinkcable cleared the drain line serving the kitchen sink, flow restoredcurrent drain line serving the kitchen sink in the basement has a leak downstream of where the drain was clogleak is at the tee with the c/o in the basementalso have a pinhole leak in the garbage disposal just below the connection collarleft quote for repair to the drain 1-1/2" copper drain in the basement and replacement of the disposalrepairs need are due to age of system, not due to negligence of tenantno service fee on repair visit. Once both service visits were complete, the drain cleaning and the quoted repair to the leaky pipe in the basement, the tenant contacted the landlord for repaymentLandlord's name is *** ** who is currently **ving out of the country and is only available for communication via emailMr** contacted our office after these repairs were made to get a refund because he felt that our technician was responsible for the leak in the basementIn the body of his email to us he stated that the customer attempted to clear this drain on their own via his direction with a drain auger, and liquid draino before calling us outWe at Benjamin Franklin Plumbing cannot be responsible for drainage systems that we clear out when someone else who is not trained or a professional tries to do this on their own before we come outPictures were sent to Mr** describing what can happen to older plumbing system made of copper or galvanized pipeOxidation can occur along with rusting from the inside out and using a liquid drain opener can only make this process worseListed below is Mr**'s email to us and our original response. From: [email protected] [mailto:[email protected]] Sent: Tuesday, April 19, 5:AM To: Feedback BF Subject: Benjamin Franklin Plumbing - Contact Us Name: *** ** Email: **.***@sbcglobal.net Phone: *** Address: *** *** *** ** *** *** Zip Code: *** Preferred Method of Contact: Email Question: I am the owner of one of your visit to my tenant when they have kitchen sink clogAccording to your invoice#*** BF*, W74th St location in Indianapolis, you had to cable clear the drain line about ft from the kitchen trapYou had cited on your invoice that the repair need was due to the age of the system and no negligence from the tenantMy question to you is that I have never heard aging of plumbing system caused clog or leak unless grease/hair or other foreign material entered the systemThe extra pressure and drain snake could cause coupler to dislocate which was exactly what was happening during the repair processSubsequently, I was charged again for repairing the breakageMoreover, because of the pipe breakage caused by your crew, waste water was emptied into the storage room with some of my vintage photography equipment and suppliesThe system did not have any leakage or sign of failure prior to the drain clog eventSo the damage was either brought on by negligence of the tenant who caused the drain clog (but your technician specifically wrote in the invoice this was not the case) and/or negligence of your crew causing the coupler failure due to excess pressureAs the owner of the property, I did not appreciate your effort to screw the landlord trying to save money for the tenant nor disguised your action for the pipe breakI am currently overseas and can be reached by email onlyI would appreciate that you can address my concernThanks in advance And then our original response:Mr*** **, My name is Kory K*** and I am the Operations Manager for Benjamin Franklin PlumbingI apologize for the delayed response, and hope that we can get your situation cleared upOn March 19th, we were called out to the property of *** *** *** *** for a clogged kitchen sink drain, and the kitchen sink backing up wastewaterThe appointment was scheduled as a 10-timeframe window, our technician arrived at 11:11am and was completed at 12:45pm During the visit, our technician (Nick F*) found that the kitchen sink was clogged, so he cable cleared that with a small sized drain machine and removed the clogUpon further investigation of the drain line that serves the kitchen sink he found a small leak in the basement and around the garbage disposal under the kitchen sinkNick’s completed work notes are listed below for your viewing(This is not abfor us, while we are at a home clearing a drain, we would inspect as much of the drain line that we could see/get to and would also run water to make sure it is draining properly) Failure on drain lines can result from a few things: The most common and most observed failures are due to flushing or putting items down drains that should not be put into a drainage system or the age of the plumbing itselfExample: With cast iron piping, after time it corrodes from the inside out, making the inside like a sandpaper surface, as items pass through the pipe, they get stuck and create buildupHence a drain clogAlso with copper piping, it can age due to oxidationIt will also oxidize from the inside out or vice versaIt too will create a sandpaper surface, or will start to pit making deposits collect inside the pits creating yet again, a drain clogPlease see the pictures attached to reference this process of how plumbing can have impact on drainage due to age. Also please see the attached write up on pipe corrosion, causes, and protection suggestions Nick notated on this call about the age of plumbing system vs negligence of your tenants because of his observations on the drain lines in the basementHe also notated that there was a pinhole leak found on the garbage disposal line, and that could not be caused be cablingI spoke with Nick a few minutes ago and he does not believe he reached the point in question in the basement with the drain machineIt is possible there was not a leak before because of whatever item was clogging this specific lineAs your tenants said, they had back up in the kitchen sink and it was not draining at allTherefore, once we removed the clog, and restored drainage flow, with an aged plumbing system and possible corrosion issues, the flow restored to that drain line would leakUsually this is a small leak and goes unnoticed unless someone is spending ample time in that area to notice it I apologize for the leak in this room where you had items stored, but I don’t feel this was due to our cabling processIt may have just gone unnoticed until we were there to do the drain cleaning and Nick made you or your tenants aware while he was in the homeAgain, please see Nick’s notes below: And this is the email from Mr**'s tenant that they sent to him, please notice that we noted about the age of this plumbing system when we were out on 03/01/The person that came out on 03/01/was the first time we have ever been to this location and was a completely different plumber there to replace a tub and shower faucet that was leaking***,Greetings from IndyHope all is well with you and ***.Unfortunately, another plumbing incident occurred in the houseYesterday the kitchen sink was blocked upWe tried all the home remedies we could: using plunger, using baking soda and vinegar, then using DranoNo successI also used your drain augur (foot)No success eitherWe called in the plumber today (Ben Franklin) who had to use a foot augur twice to clear the blockageHe said the issue was due to the age of the systemThat came to $199.While the plumber was here, *** was doing her piano practice down in the basementShe ran upstairs to tell us that water was pouring into the storage room (where the HVAC system is)We found that the copper drain pipe carrying kitchen wastewater had also sprung a leakIt was a good thing she was practicing piano in the basement and heard it; otherwise, there would have been a huge basement flooding problem.The plumber who came and fixed the leaking water valve last time had told us that the entire house's copper plumbing system would eventually need to be replaced, due to ageI guess this was the next piece to failThe plumber is calling his associate to come in later today to replace the broken section of pipeThat will be a charge of $327.The plumber also determined that the garbage disposal also sprung a leak due to faulty part that needs replacementHe quoted something like $to replace thatWe decided to hold off on repairing the disposal (unless you want us to) and seeing if that will work out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I failed to read the invoice properly, which clearly showed the $adjustment for late arrival. My apologies to the company and Revdex.com for not taking note of this
Thank you for your help. Regards,
*** ***
We appreciate the feedback and concern from our customerAt Benjamin Franklin we like to hear all feedback from customer's on service visitsLet us first apologize for the mix up on this appointmentWe are a very busy, fast moving plumbing company and unfortunately sometimes things are shuffled
around and mixed up in the effort to take care of every customer same dayI will strive for a resolution on this service visit.MrsS***'s appointment was booked 04/30/around 1:00pm that same afternoonOur scheduling service put the customer's request in the earliest appointment time frame we hadThese windows fill very fast, sometimes days or weeks in advance for certain daysThe weekends are a very high volume time for us. This was a 6:00pm - 10:00pm No Time Frame Guaranteed windowThat means we will schedule you for same day service but cannot always promise to get a technician out same dayOur on call technicians usually start a later shift so they can cover these late appointment times and can be out past midnightIt really depends on their calls and types of service that is needed on those calls, in most cases late night appointments are usually emergency situations. The advertised on time guarantee does not apply to the No Time Frame Guarantee appointmentsThese are reserved times for "after hours"Unfortunately, in this case, our plumber that was on call was stuck replacing a water heater for a customer that was without hot waterI'm not sure why the scheduling center promised we would be there before midnight, and I do apologize for that mix upThis would be an opportunity for me to provide coaching on our appointment times with themI do intend to fully refund the cost of the service visit because of the scheduling mix up in the amount of what Mrs*** paidThat total is $137.00. Thank you,Kory K***Operations ManagerBenjamin Franklin Plumbing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to mePlease note - I never would have filed a complaint if someone would have taken a moment to acknowledge and respond to my concernThank you
Regards,
*** ***
We did go out and look at this customer's situation on Friday, 6/24. We gave a price to do the work but did not have manpower availability to do the work until Monday, 6/27. We did not charge for the estimate and scheduled the work for Monday. The customer wanted us to do it on Saturday, 6/25 but...
we simply did not have schedule availability. The gas company had already been out to this customer's home and shut off the gas supply because the lines were determined to be unsafe. This was not a quick fix situation and we needed time to get this on the schedule to accomplish the work safely and properly. The customer agreed to the Monday schedule. However, on Saturday they called complaining that we hadn't shown up. We let them know that they were on the schedule for Monday but they ended up calling back and canceling the work. Again, we have not charged this customer anything. We are sorry that we could not perform in the time frame they wanted, but we were up front with them on time frame schedules when we were out on Friday and again when we spoke with them on Saturday.
As I have already communicated to my superiors, I never intended to come across as being rude or uncaring. I was simply trying to work through the situation. I spoke to Ms. [redacted] for just two minutes on Saturday and with her grandson for about one minute. I would have continued the conversation but the grandson hung up on me. I do apologize if I came across in a negative way. I am also sorry we weren’t able to do a better job on scheduling but our weekend schedule was already filled before we even ran the call on Friday.
Additionally, this customer states that I would not give him my name, however following our conversation he called in again asking to speak with a manager over me and mentioned me by name. The following is a copy of this call from our call center.
MESSAGE: The National Service Center has parked a call. Client: [redacted], [redacted], 1[redacted]. Telephone Number: [redacted]. Telephone Number 2: [redacted]. Telephone Number 3: [redacted]. Service Request/Client Concern: client is very upset about the customer service he and his grandmother was received requesting a call from someone over manager Brian. Reason: Other. Equipment Type: . Guaranteed: No. AU User: [redacted]. Owner Authorization status: Unknown.
Sincerely,
Brian L[redacted]
Service Manager, Ben Franklin Plumbing
In response to this complaint, we did not ever intend to pass off a warranted issue. To our previous knowledge the purchase of the Guardsman Warranty protection superseded the warranty that we have through our store. It was never our intention to not warrant any service...
issue, and once we were made aware of the Guardsman policy we handled the service concern promptly. The sofa has been reordered and will be delivered to the customer for a direct exchange once it is received in our store.
07/10/2004: Benjamin Franklin was called out to make a repair under the sink. We replaced shutoff valves and new piping, customer said she would install the faucet herself. 02/04/2012: Benjamin Franklin was called out because the customer had a drain backup in the home. We cabled the main...
drain line thru the cleanout to the city main sewer and restored flow. Gave a 67 day warranty. 12/03/2013: Benjamin Franklin was called out because of a drain backup. We cabled the main drain line, pulled roots with the drain machine blade out of the main line, we gave no warranty because of the pre-existing issue of the roots, and recommended to the customer to have the main line inspected for free with a camera machine to see what damage was done to the main drain line and where the damage was at. 12/10/2013: On the previous appointment (12/03/2013) Benjamin Franklin advised the customer to schedule a free camera inspection. This appointment (12/10/2013) was the free camera inspection. Once the plumbing advisor was dispatched to the call, the customer cancelled the appointment. 11/21/2014: Benjamin Franklin was called out for another drain backup issue. We cabled the main line again, and found a problem in the line going towards the house from the street city main. Talked with customer about setting up a free camera inspection and the customer agreed to do so. Camera inspection was set up for 11/21/2014 to scope the condition of the mainline given the fact we have been out once a year for 3 years at this point. 11/24/2014: Plumbing advisor was dispatched out to the customers home to do the free camera inspection of the damaged mainline. During the confirmation of the call, the customer cancelled this camera inspection. 08/03/2015: Benjamin Franklin was called out for a drain backup. We cleared the line of the unknown clog and restored flow to the line. We gave a 67 day warranty. 12/18/2015: Benjamin Franklin was called out for a drain backup. We attempted to unclog the main drain and found a bad spot in the main line outside of the home. Talked with customer about doing a camera inspection, and the customer declined having the line scoped to further identify what the issue was. The technician that ran this call looked thru the previous history at this address and gave no warranty given all of the cancelled camera inspections and the previous drain problems. We recommend camera inspections for any main drain line where we encounter roots, breakage, or bellies. And, we do not charge for this service. If you have roots throughout your main line, running a drain machine once a year every year will not fix that problem fully. You run the chance of damaging the line further, or tearing up the drain machine or the components associated with it. We try to recommend to our customers their best solution and in this case after pulling roots from the mainline on the 2nd drain appointment, this customers solution to see what was happening within that main line was a camera inspection. Which was accepted twice, but then cancelled. Also the inspection was offered a third time, and the customer declined fully. It is not normal to clear a drain of blockage once a year or twice a year for a running total of 4 years. There is a underlying issue, and pulling roots out of a main line is what that underlying issue can be. It’s sight unseen though without a camera inspection. The roots will grow back into the pipe, continue to break it down, and running a drain machine over and over will just speed up the process of damaging that pipe. Also, once roots grow thru a drain line, it creates holes in that line also, which don’t aid in letting sewage drain easily. I talked with this customer sometime in December and explained all of this to her. We went through each appointment, the findings, why there was no warranty and why I could not give her money back. If this was a failure on my drain technician’s performance I would credit the $128.00 back with no problem. But, in this scenario, this is not a performance failure of any of my drain technicians, her main drain line has issues that can’t be completely solved by snaking a drain. In the complaint the customer referenced she had Kelly Plumbing out to snake the same drain also and has no issues. The customer didn’t have issues with us either between the appointments from 2012 to 2013, 2013 to 2014 or 2014 to 2015. The drains were working fine between each of those appointments. I am confident that this drain will back up again and Kelly Plumbing or whoever will back out recommending the same thing we did. I am willing to do a free camera inspection for this customer. However, at this point, I cannot credit back the $128 because Benjamin Franklin Plumbing was never given the opportunity to prove or disprove our recommendation of the camera inspection.
We will be contacting this customer today to address these concerns and to get this grade and seed work scheduled. The supervisor who will be on point to contact the customer and see this through to completion is Spenser H[redacted]. He can be reached at 317-[redacted].
Benjamin Franklin acknowledged the on time guarantee on the original purchase price. See the attached items. (Invoice and final finance paperwork) See below for the breakdown:Original Price: $2,528Discount: $602Subtotal: $1,926On Time Guarantee (As agreed to by customer and Kory): $150Total...
We will be contacting this customer today to address these concerns and to get this grade and seed work scheduledThe supervisor who will be on point to contact the customer and see this through to completion is Spenser H***He can be reached at 317- [redacted]
In response to this complaint, we did not ever intend to pass off a warranted issue To our previous knowledge the purchase of the Guardsman Warranty protection superseded the warranty that we have through our storeIt was never our intention to not warrant any service issue, and once we were made aware of the Guardsman policy we handled the service concern promptlyThe sofa has been reordered and will be delivered to the customer for a direct exchange once it is received in our store
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Benjamin Franklin acknowledged the on time guarantee on the original purchase priceSee the attached items(Invoice and final finance paperwork) See below for the breakdown:Original Price: $2,528Discount: $602Subtotal: $1,926On Time Guarantee (As agreed to by customer and Kory): $150Total Financed: $1,
07/10/2004: Benjamin Franklin was called out to make a repair under the sinkWe replaced shutoff valves and new piping, customer said she would install the faucet herself 02/04/2012: Benjamin Franklin was called out because the customer had a drain backup in the homeWe cabled the main drain line thru the cleanout to the city main sewer and restored flowGave a day warranty 12/03/2013: Benjamin Franklin was called out because of a drain backupWe cabled the main drain line, pulled roots with the drain machine blade out of the main line, we gave no warranty because of the pre-existing issue of the roots, and recommended to the customer to have the main line inspected for free with a camera machine to see what damage was done to the main drain line and where the damage was at 12/10/2013: On the previous appointment (12/03/2013) Benjamin Franklin advised the customer to schedule a free camera inspectionThis appointment (12/10/2013) was the free camera inspectionOnce the plumbing advisor was dispatched to the call, the customer cancelled the appointment 11/21/2014: Benjamin Franklin was called out for another drain backup issueWe cabled the main line again, and found a problem in the line going towards the house from the street city mainTalked with customer about setting up a free camera inspection and the customer agreed to do soCamera inspection was set up for 11/21/to scope the condition of the mainline given the fact we have been out once a year for years at this point 11/24/2014: Plumbing advisor was dispatched out to the customers home to do the free camera inspection of the damaged mainlineDuring the confirmation of the call, the customer cancelled this camera inspection 08/03/2015: Benjamin Franklin was called out for a drain backupWe cleared the line of the unknown clog and restored flow to the lineWe gave a day warranty 12/18/2015: Benjamin Franklin was called out for a drain backupWe attempted to unclog the main drain and found a bad spot in the main line outside of the homeTalked with customer about doing a camera inspection, and the customer declined having the line scoped to further identify what the issue wasThe technician that ran this call looked thru the previous history at this address and gave no warranty given all of the cancelled camera inspections and the previous drain problems We recommend camera inspections for any main drain line where we encounter roots, breakage, or belliesAnd, we do not charge for this service If you have roots throughout your main line, running a drain machine once a year every year will not fix that problem fullyYou run the chance of damaging the line further, or tearing up the drain machine or the components associated with itWe try to recommend to our customers their best solution and in this case after pulling roots from the mainline on the 2nd drain appointment, this customers solution to see what was happening within that main line was a camera inspectionWhich was accepted twice, but then cancelledAlso the inspection was offered a third time, and the customer declined fullyIt is not to clear a drain of blockage once a year or twice a year for a running total of yearsThere is a underlying issue, and pulling roots out of a main line is what that underlying issue can beIt’s sight unseen though without a camera inspectionThe roots will grow back into the pipe, continue to break it down, and running a drain machine over and over will just speed up the process of damaging that pipeAlso, once roots grow thru a drain line, it creates holes in that line also, which don’t aid in letting sewage drain easily I talked with this customer sometime in December and explained all of this to herWe went through each appointment, the findings, why there was no warranty and why I could not give her money backIf this was a failure on my drain technician’s performance I would credit the $back with no problemBut, in this scenario, this is not a performance failure of any of my drain technicians, her main drain line has issues that can’t be completely solved by snaking a drainIn the complaint the customer referenced she had Kelly Plumbing out to snake the same drain also and has no issuesThe customer didn’t have issues with us either between the appointments from to 2013, to or to The drains were working fine between each of those appointmentsI am confident that this drain will back up again and Kelly Plumbing or whoever will back out recommending the same thing we did I am willing to do a free camera inspection for this customerHowever, at this point, I cannot credit back the $because Benjamin Franklin Plumbing was never given the opportunity to prove or disprove our recommendation of the camera inspection
Date Sent: 10/10/11:21:AM*** *** is a previous employee of Benjamin Franklin Plumbing's sister company, One Hour Heating & AirHis termination date of employment was 05/03/He since then has tried to reinstate his employment with One Hour Heating & Air and it was declinedOnce that happened the complaints on the Benjamin Franklin side of the business started coming in.The work he is referring to that Benjamin Franklin did took place on September 8th, During the install of the r/o system a leak was developed. A field supervisor went out to overlook the install job of the R/O system and fixed a fitting that was leaking(Manufacturer defect in a gasket) We replaced the gasket and it was agreed between the field supervisor and *** *** that Ben Franklin would supply him with paint and primer to repaint a small spot on the inside of the cabinet due to the paint bubbling from dripping gasket*See the notes from the field supervisor below*replace saddle for drain on RO system that connects to continuous wasteoriginal saddle slid on pipe allowing water to leakcabinet bottom is wetbottom runs through three cabinets Ben Franklin to supply primer and paint for cabinets bottomBenjamin Franklin did in fact supply the paint and primerNo other issues were brought up at any time until two weeks ago when *** called in about a leak that Ben Franklin causedAgain, we sent out the same field supervisor, and he determined the leak was not from any work performed by Ben Franklin, it was due to an aging plumbing systemWhile at that visit, *** pointed out a "slice" in a drain hose for a water softenerOur field supervisor could not determine whether it was Ben Franklins fault or not because this softener was installed for over a year ago and it was operational during his visitMeaning, if it was in fact leaking, someone would have called in long before a year after the original installOur Vice President was contacted by our field supervisor for direction, and the Vice President instructed him to replace the drain line to end the issue of the complaints going to our local office, management team, and corporate office.Another important side note, our field supervisor also did most of the original installAt no time during that year was a leak reported from anything except the R/O systemWhich was later rectified in a timely and agreeable matter by both parties.Benjamin Franklin Plumbing responded to each inquiry and appointment *** made in a timely manner
Because our location was not involved at the beginning my knowledge is limitedOur Indianapolis location is a corporate owned storeThe store in question was a franchised location that has closed operationOur corporate headquarters has authorized us to work to resolve these concerns
If this
customer will allow usI would like to send a field supervisor out to evaluate the situation and work to resolve this concernWe are willing to replace the heater if that is an appropriate solution
Thank you,
Brian L***
Service Manager
Ben Franklin Plumbing, Indianapolis, IN
Mobile 317-281-
[email protected]
*** *** who registered the complaint, is not the customer for which we provided servicesHe has never called us for services.We did however do exterior excavation work for his neighbor and in the process we damaged some of his flowersOne of our managers along with a supervisor met with
him on 8/to discuss the best way to resolve this concernThis appointment was already set with Mr*** prior to receiving this complaintAfter speaking with a representative of the Revdex.com we agreed to go out and work toward resolutionWe agreed to reimburse Mr*** for new flowers that he would purchase and plant himselfMr*** said he would purchase the flowers and send us a receipt next week
*** *** is a previous employee of Benjamin Franklin Plumbing's sister company, One Hour Heating & AirHis termination date of employment was 05/03/He since then has tried to reinstate his employment with One Hour Heating & Air and it was declinedOnce that happened the
complaints on the Benjamin Franklin side of the business started coming inThe work he is referring to that Benjamin Franklin did took place on September 8th, During the install of the r/o system a leak was developed. A field supervisor went out to overlook the install job of the R/O system and fixed a fitting that was leaking(Manufacturer defect in a gasket) We replaced the gasket and it was agreed between the field supervisor and *** *** that Ben Franklin would supply him with paint and primer to repaint a small spot on the inside of the cabinet due to the paint bubbling from dripping gasket*See the notes from the field supervisor below*replace saddle for drain on RO system that connects to continuous wasteoriginal saddle slid on pipe allowing water to leakcabinet bottom is wetbottom runs through three cabinets Ben Franklin to supply primer and paint for cabinets bottomBenjamin Franklin did in fact supply the paint and primerNo other issues were brought up at any time until two weeks ago when *** called in about a leak that Ben Franklin causedAgain, we sent out the same field supervisor, and he determined the leak was not from any work performed by Ben Franklin, it was due to an aging plumbing systemWhile at that visit, *** pointed out a "slice" in a drain hose for a water softenerOur field supervisor could not determine whether it was Ben Franklins fault or not because this softener was installed for over a year ago and it was operational during his visitMeaning, if it was in fact leaking, someone would have called in long before a year after the original installOur Vice President was contacted by our field supervisor for direction, and the Vice President instructed him to replace the drain line to end the issue of the complaints going to our local office, management team, and corporate officeAnother important side note, our field supervisor also did most of the original installAt no time during that year was a leak reported from anything except the R/O systemWhich was later rectified in a timely and agreeable matter by both partiesBenjamin Franklin Plumbing responded to each inquiry and appointment *** made in a timely manner
On 03/19/Benjamin Franklin Plumbing was called out to clear a kitchen sink drain that was draining slowly and had kitchen waste coming back up thru the drainThe appointment was scheduled in a - time frame windowOur drain tech showed up on time and proceeded to clear out the kitchen
*, W74th St location in Indianapolis, you had to cable clear the drain line about ft from the kitchen trapYou had cited on your invoice that the repair need was due to the age of the system and no negligence from the tenantMy question to you is that I have never heard aging of plumbing system caused clog or leak unless grease/hair or other foreign material entered the systemThe extra pressure and drain snake could cause coupler to dislocate which was exactly what was happening during the repair processSubsequently, I was charged again for repairing the breakageMoreover, because of the pipe breakage caused by your crew, waste water was emptied into the storage room with some of my vintage photography equipment and suppliesThe system did not have any leakage or sign of failure prior to the drain clog eventSo the damage was either brought on by negligence of the tenant who caused the drain clog (but your technician specifically wrote in the invoice this was not the case) and/or negligence of your crew causing the coupler failure due to excess pressureAs the owner of the property, I did not appreciate your effort to screw the landlord trying to save money for the tenant nor disguised your action for the pipe breakI am currently overseas and can be reached by email onlyI would appreciate that you can address my concernThanks in advance And then our original response:Mr*** **, My name is Kory K*** and I am the Operations Manager for Benjamin Franklin PlumbingI apologize for the delayed response, and hope that we can get your situation cleared upOn March 19th, we were called out to the property of *** *** *** *** for a clogged kitchen sink drain, and the kitchen sink backing up wastewaterThe appointment was scheduled as a 10-timeframe window, our technician arrived at 11:11am and was completed at 12:45pm During the visit, our technician (Nick F
*) found that the kitchen sink was clogged, so he cable cleared that with a small sized drain machine and removed the clogUpon further investigation of the drain line that serves the kitchen sink he found a small leak in the basement and around the garbage disposal under the kitchen sinkNick’s completed work notes are listed below for your viewing(This is not abfor us, while we are at a home clearing a drain, we would inspect as much of the drain line that we could see/get to and would also run water to make sure it is draining properly) Failure on drain lines can result from a few things: The most common and most observed failures are due to flushing or putting items down drains that should not be put into a drainage system or the age of the plumbing itselfExample: With cast iron piping, after time it corrodes from the inside out, making the inside like a sandpaper surface, as items pass through the pipe, they get stuck and create buildupHence a drain clogAlso with copper piping, it can age due to oxidationIt will also oxidize from the inside out or vice versaIt too will create a sandpaper surface, or will start to pit making deposits collect inside the pits creating yet again, a drain clogPlease see the pictures attached to reference this process of how plumbing can have impact on drainage due to age. Also please see the attached write up on pipe corrosion, causes, and protection suggestions Nick notated on this call about the age of plumbing system vs negligence of your tenants because of his observations on the drain lines in the basementHe also notated that there was a pinhole leak found on the garbage disposal line, and that could not be caused be cablingI spoke with Nick a few minutes ago and he does not believe he reached the point in question in the basement with the drain machineIt is possible there was not a leak before because of whatever item was clogging this specific lineAs your tenants said, they had back up in the kitchen sink and it was not draining at allTherefore, once we removed the clog, and restored drainage flow, with an aged plumbing system and possible corrosion issues, the flow restored to that drain line would leakUsually this is a small leak and goes unnoticed unless someone is spending ample time in that area to notice it I apologize for the leak in this room where you had items stored, but I don’t feel this was due to our cabling processIt may have just gone unnoticed until we were there to do the drain cleaning and Nick made you or your tenants aware while he was in the homeAgain, please see Nick’s notes below: And this is the email from Mr**'s tenant that they sent to him, please notice that we noted about the age of this plumbing system when we were out on 03/01/The person that came out on 03/01/was the first time we have ever been to this location and was a completely different plumber there to replace a tub and shower faucet that was leaking***,Greetings from IndyHope all is well with you and ***.Unfortunately, another plumbing incident occurred in the houseYesterday the kitchen sink was blocked upWe tried all the home remedies we could: using plunger, using baking soda and vinegar, then using DranoNo successI also used your drain augur (foot)No success eitherWe called in the plumber today (Ben Franklin) who had to use a foot augur twice to clear the blockageHe said the issue was due to the age of the systemThat came to $199.While the plumber was here, *** was doing her piano practice down in the basementShe ran upstairs to tell us that water was pouring into the storage room (where the HVAC system is)We found that the copper drain pipe carrying kitchen wastewater had also sprung a leakIt was a good thing she was practicing piano in the basement and heard it; otherwise, there would have been a huge basement flooding problem.The plumber who came and fixed the leaking water valve last time had told us that the entire house's copper plumbing system would eventually need to be replaced, due to ageI guess this was the next piece to failThe plumber is calling his associate to come in later today to replace the broken section of pipeThat will be a charge of $327.The plumber also determined that the garbage disposal also sprung a leak due to faulty part that needs replacementHe quoted something like $to replace thatWe decided to hold off on repairing the disposal (unless you want us to) and seeing if that will work out
sink clogOur price was given to the customer before we started any work and we also waived the diagnostic feeThe total fee charged for this drain cleaning was $Our tech was onsite for 1hr and minutesWe cabled from the kitchen sink to approximately feet and cleared the clogThe technician restored flow to the drain systemUpon investigation of the drain lines, our tech found that there was a issue on a 1/2" copper drain line in the basement where it T's into the main cleanout for the whole home before exiting outside the houseIt is not abfor us to inspect drain lines after clearing them, it is part of every drain clearing that we doHe also found a leak on the opposite side of the sink at the garbage disposal and left a quote for that to be repaired, which was declinedPlease see our work done notes below:Benjamin Franklin is not responsible for the existing condition of the drainage systemneed to cable clear the drain line from the trap access under the sinkcable cleared the drain line serving the kitchen sink, flow restoredcurrent drain line serving the kitchen sink in the basement has a leak downstream of where the drain was clogleak is at the tee with the c/o in the basementalso have a pinhole leak in the garbage disposal just below the connection collarleft quote for repair to the drain 1-1/2" copper drain in the basement and replacement of the disposalrepairs need are due to age of system, not due to negligence of tenantno service fee on repair visit. Once both service visits were complete, the drain cleaning and the quoted repair to the leaky pipe in the basement, the tenant contacted the landlord for repaymentLandlord's name is *** ** who is currently **ving out of the country and is only available for communication via emailMr** contacted our office after these repairs were made to get a refund because he felt that our technician was responsible for the leak in the basementIn the body of his email to us he stated that the customer attempted to clear this drain on their own via his direction with a drain auger, and liquid draino before calling us outWe at Benjamin Franklin Plumbing cannot be responsible for drainage systems that we clear out when someone else who is not trained or a professional tries to do this on their own before we come outPictures were sent to Mr** describing what can happen to older plumbing system made of copper or galvanized pipeOxidation can occur along with rusting from the inside out and using a liquid drain opener can only make this process worseListed below is Mr**'s email to us and our original response. From: [email protected] [mailto:[email protected]] Sent: Tuesday, April 19, 5:AM To: Feedback BF Subject: Benjamin Franklin Plumbing - Contact Us Name: *** ** Email: **.***@sbcglobal.net Phone: *** Address: *** *** *** ** *** *** Zip Code: *** Preferred Method of Contact: Email Question: I am the owner of one of your visit to my tenant when they have kitchen sink clogAccording to your invoice#*** BF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I failed to read the invoice properly, which clearly showed the $adjustment for late arrival. My apologies to the company and Revdex.com for not taking note of this
Thank you for your help. Regards,
*** ***
We appreciate the feedback and concern from our customerAt Benjamin Franklin we like to hear all feedback from customer's on service visitsLet us first apologize for the mix up on this appointmentWe are a very busy, fast moving plumbing company and unfortunately sometimes things are shuffled
around and mixed up in the effort to take care of every customer same dayI will strive for a resolution on this service visit.MrsS***'s appointment was booked 04/30/around 1:00pm that same afternoonOur scheduling service put the customer's request in the earliest appointment time frame we hadThese windows fill very fast, sometimes days or weeks in advance for certain daysThe weekends are a very high volume time for us. This was a 6:00pm - 10:00pm No Time Frame Guaranteed windowThat means we will schedule you for same day service but cannot always promise to get a technician out same dayOur on call technicians usually start a later shift so they can cover these late appointment times and can be out past midnightIt really depends on their calls and types of service that is needed on those calls, in most cases late night appointments are usually emergency situations. The advertised on time guarantee does not apply to the No Time Frame Guarantee appointmentsThese are reserved times for "after hours"Unfortunately, in this case, our plumber that was on call was stuck replacing a water heater for a customer that was without hot waterI'm not sure why the scheduling center promised we would be there before midnight, and I do apologize for that mix upThis would be an opportunity for me to provide coaching on our appointment times with themI do intend to fully refund the cost of the service visit because of the scheduling mix up in the amount of what Mrs*** paidThat total is $137.00. Thank you,Kory K***Operations ManagerBenjamin Franklin Plumbing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to mePlease note - I never would have filed a complaint if someone would have taken a moment to acknowledge and respond to my concernThank you
Regards,
*** ***
We did go out and look at this customer's situation on Friday, 6/24. We gave a price to do the work but did not have manpower availability to do the work until Monday, 6/27. We did not charge for the estimate and scheduled the work for Monday. The customer wanted us to do it on Saturday, 6/25 but...
we simply did not have schedule availability. The gas company had already been out to this customer's home and shut off the gas supply because the lines were determined to be unsafe. This was not a quick fix situation and we needed time to get this on the schedule to accomplish the work safely and properly. The customer agreed to the Monday schedule. However, on Saturday they called complaining that we hadn't shown up. We let them know that they were on the schedule for Monday but they ended up calling back and canceling the work. Again, we have not charged this customer anything. We are sorry that we could not perform in the time frame they wanted, but we were up front with them on time frame schedules when we were out on Friday and again when we spoke with them on Saturday.
As I have already communicated to my superiors, I never intended to come across as being rude or uncaring. I was simply trying to work through the situation. I spoke to Ms. [redacted] for just two minutes on Saturday and with her grandson for about one minute. I would have continued the conversation but the grandson hung up on me. I do apologize if I came across in a negative way. I am also sorry we weren’t able to do a better job on scheduling but our weekend schedule was already filled before we even ran the call on Friday.
Additionally, this customer states that I would not give him my name, however following our conversation he called in again asking to speak with a manager over me and mentioned me by name. The following is a copy of this call from our call center.
MESSAGE: The National Service Center has parked a call. Client: [redacted], [redacted], 1[redacted]. Telephone Number: [redacted]. Telephone Number 2: [redacted]. Telephone Number 3: [redacted]. Service Request/Client Concern: client is very upset about the customer service he and his grandmother was received requesting a call from someone over manager Brian. Reason: Other. Equipment Type: . Guaranteed: No. AU User: [redacted]. Owner Authorization status: Unknown.
Sincerely,
Brian L[redacted]
Service Manager, Ben Franklin Plumbing
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
In response to this complaint, we did not ever intend to pass off a warranted issue. To our previous knowledge the purchase of the Guardsman Warranty protection superseded the warranty that we have through our store. It was never our intention to not warrant any service...
issue, and once we were made aware of the Guardsman policy we handled the service concern promptly. The sofa has been reordered and will be delivered to the customer for a direct exchange once it is received in our store.
07/10/2004: Benjamin Franklin was called out to make a repair under the sink. We replaced shutoff valves and new piping, customer said she would install the faucet herself. 02/04/2012: Benjamin Franklin was called out because the customer had a drain backup in the home. We cabled the main...
drain line thru the cleanout to the city main sewer and restored flow. Gave a 67 day warranty. 12/03/2013: Benjamin Franklin was called out because of a drain backup. We cabled the main drain line, pulled roots with the drain machine blade out of the main line, we gave no warranty because of the pre-existing issue of the roots, and recommended to the customer to have the main line inspected for free with a camera machine to see what damage was done to the main drain line and where the damage was at. 12/10/2013: On the previous appointment (12/03/2013) Benjamin Franklin advised the customer to schedule a free camera inspection. This appointment (12/10/2013) was the free camera inspection. Once the plumbing advisor was dispatched to the call, the customer cancelled the appointment. 11/21/2014: Benjamin Franklin was called out for another drain backup issue. We cabled the main line again, and found a problem in the line going towards the house from the street city main. Talked with customer about setting up a free camera inspection and the customer agreed to do so. Camera inspection was set up for 11/21/2014 to scope the condition of the mainline given the fact we have been out once a year for 3 years at this point. 11/24/2014: Plumbing advisor was dispatched out to the customers home to do the free camera inspection of the damaged mainline. During the confirmation of the call, the customer cancelled this camera inspection. 08/03/2015: Benjamin Franklin was called out for a drain backup. We cleared the line of the unknown clog and restored flow to the line. We gave a 67 day warranty. 12/18/2015: Benjamin Franklin was called out for a drain backup. We attempted to unclog the main drain and found a bad spot in the main line outside of the home. Talked with customer about doing a camera inspection, and the customer declined having the line scoped to further identify what the issue was. The technician that ran this call looked thru the previous history at this address and gave no warranty given all of the cancelled camera inspections and the previous drain problems. We recommend camera inspections for any main drain line where we encounter roots, breakage, or bellies. And, we do not charge for this service. If you have roots throughout your main line, running a drain machine once a year every year will not fix that problem fully. You run the chance of damaging the line further, or tearing up the drain machine or the components associated with it. We try to recommend to our customers their best solution and in this case after pulling roots from the mainline on the 2nd drain appointment, this customers solution to see what was happening within that main line was a camera inspection. Which was accepted twice, but then cancelled. Also the inspection was offered a third time, and the customer declined fully. It is not normal to clear a drain of blockage once a year or twice a year for a running total of 4 years. There is a underlying issue, and pulling roots out of a main line is what that underlying issue can be. It’s sight unseen though without a camera inspection. The roots will grow back into the pipe, continue to break it down, and running a drain machine over and over will just speed up the process of damaging that pipe. Also, once roots grow thru a drain line, it creates holes in that line also, which don’t aid in letting sewage drain easily. I talked with this customer sometime in December and explained all of this to her. We went through each appointment, the findings, why there was no warranty and why I could not give her money back. If this was a failure on my drain technician’s performance I would credit the $128.00 back with no problem. But, in this scenario, this is not a performance failure of any of my drain technicians, her main drain line has issues that can’t be completely solved by snaking a drain. In the complaint the customer referenced she had Kelly Plumbing out to snake the same drain also and has no issues. The customer didn’t have issues with us either between the appointments from 2012 to 2013, 2013 to 2014 or 2014 to 2015. The drains were working fine between each of those appointments. I am confident that this drain will back up again and Kelly Plumbing or whoever will back out recommending the same thing we did. I am willing to do a free camera inspection for this customer. However, at this point, I cannot credit back the $128 because Benjamin Franklin Plumbing was never given the opportunity to prove or disprove our recommendation of the camera inspection.
We will be contacting this customer today to address these concerns and to get this grade and seed work scheduled. The supervisor who will be on point to contact the customer and see this through to completion is Spenser H[redacted]. He can be reached at 317-[redacted].
Benjamin Franklin acknowledged the on time guarantee on the original purchase price. See the attached items. (Invoice and final finance paperwork) See below for the breakdown:Original Price: $2,528Discount: $602Subtotal: $1,926On Time Guarantee (As agreed to by customer and Kory): $150Total...
Financed: $1,776