Frank Paxton Lumber

Dear [redacted]
In 2013 Frank Paxton Lumber San Antonio setup a open credit account for [redacted] per his request. The terms of this account were the balance of each invoice was due 30 days from the date of invoice. Throughout 2013, [redacted]' Sales Rep had been in contact with [redacted]...

[redacted] regarding his account. According to our files all of [redacted]'s questions or concerns had been resolved or addressed. Per [redacted]'s request we charged his credit/debit card to pay his account in order to expedite delivery of orders.
In January 2014 [redacted] did not pay the balance of his account as he had promised. For over a month both the Sales Rep and! called and left numerous messages for [redacted] to contact us. I even sent a Demand Letter, certified mail Return Receipt
requested. [redacted] did not return any call nor respond in any way to the letter. We were left with no other option than to charge his debit/credit card for the balance due of $2,717.20 for invoices dated from 11/14/13 to 12/5/13. We have in file signed delivery tickets for each of these invoices proving that [redacted] received and accepted the materials that were charged to his credit/debit card.
 
[redacted]
Frank Paxton Lumber

Initial Business Response /* (1000, 5, 2017/05/27) */
I disagree with all of this. They have had service or service calls each month, and everytime they show up late, I thought after talking to the owner about this, we made it clear that we couldnt wait on them so long (longer than the stated 7...

minutes) we had other appointments that we had to get to, and their making us miss those appointments. So after showing up to unlock right before opening I told them I couldnt spray then either and they would pay me for my time since they had been told previously this was going to happen. I use my gas and my time to show up when they dont. A combination of late arrivals for appointments and not wanting to pay for any of the additives requested by the customer, the customer is now "upset". But ultimately I believe it boils down to my daughter worked for this company and was fired after she mentioned to the owner, she felt uncomfortable about the way he was speaking to her, and showing her that his jeans were ripped in his crouch, very inappropriate for a business owner to their waitress, she's 16, hes in his late 20's. But not holding on to that, and our daughter moved on to a better place, We ask the customer to set up a time and day of the week that they would be available for service and have yet to hear from them until now. Customer signed a year contract with us.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/05) */
Final Business Response /* (4000, 11, 2017/06/09) */
At this point after [redacted] has sent 4 of their employees to my house to vandalized it, I won't be communiticating about it any further. You can talk with my attorney that'll be representing us in the case against them if you'd like.
Thank you.