Frank T. Dooley Contracting

Good morningBill Bowen is not our customer, however, Gretchen Bowen isCompany policy is that we generally do not respond to any complaints or anything regarding a customers account unless it is a complaint made directly by our customerHowever, since the complainant is our customers husband, we will respondMrsBowen purchased this vehicle on September 9, on a Buy Here Pay Here contract with payments due every two weeks from the date of purchaseAs with all of our Buy Here Pay Here customers, they receive a "Free Labor Warranty" with their purchaseThe biggest stipulation of this "Free Labor Warranty" is the customer has to be completely current on their payment in order to use thisOur labor warranty means that if the customer buys the parts, we do all of the labor for the life of their loan and only if they are current on their paymentMrBowen had brought the vehicle back to utilize MrsBowen's free labor warranty at one point when their payment was currentHe did not let us diagnose the issueHe came to us, told us what he thought the problem was and the part he purchased to fix the problem he thought he had was faultyInstead of letting us help him find an affordable part, he purchased a part from overseas to try and be more cost effectiveTurns out, the problem that we fixed with the faulty part wasn't even the problem at allSo we got the car back againWe fixed the issue that was giving the customer issues at this pointThe next time the customer brought the car back in for service, they just dropped the vehicle off and left itThe customer at that time was past due on their payment so we were not able to start looking at their vehicleWe made multiple attempts to contact MrsBowen to let her know that the payment needed to be made so we could start looking at the vehicle but there was never an answerAfter multiple days of trying to make contact and failing, MrBowen called in to ask if his car was "finished." When I explained to him that the vehicle hadn't been looked at yet due to the past due status, he got hostile over the phoneWe tried to collect the payment so we could honor our free labor warranty but the payment was refusedAs of this moment, this vehicle has been repossessed due to non payment and refusal to provide proof of insurance with us as the lien holderSince the vehicle entered "repossessed" status, we were able to take it for a drive and glance over itThere isn't even anything wrong with the vehicleWe think that the customer may have made an impulse purchase and may very well be trying to break the contractThe reason behind our thinking is, just a few weeks after the customer purchased the BMW, we had gotten a Audi Qin inventory and MrBowen was very adamant about "switching" vehicles from the BMW to our AudiWe told him that we do not conduct business that wayMrBowen did not like that answerWe feel as if we honored every part of our contract and agreement and that Mrand MrsBowen did notTherefore, we do not think that a refund is in orderWe do not issue refunds for broken contracts and agreementsThank you

I did business with this gentleman, and could not get a receipt for "cash" paid of 1800.00 and he did not come back and complete the job as was verbally agreed upon.

Promised receipt for work done, but never received it. This was in summer of 2014.